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ERROR MESSAGE
NOTES
CANNOT CONNECT
TO INTERNAL
NETWORK
If clock is not currently plugged into any networking device or the networking device
it is plugged into is not turned on or functioning.
SORRY, DEALER ID
NOT FOUND
TrackMyTime.co.uk will report this error if the Dealer ID you entered is not valid.
Please contact uAttend Support for assistance.
CANNOT CONNECT
TO UATTEND
SERvER
If a clock is placed into a functioning network, but is not able to communicate with
the uAttend server.
CANNOT ACCESS
THE INTERNET
If a clock is connected to the local network, but is unable to communicate with the
Internet.
CANNOT LOCATE
UATTEND SERvER
USING DNS
If a clock is not able to properly resolve the hostname of the domain it is trying to
contact because it either does not have a valid DNS server IP address to contact or
the DNS server it is contacting cannot properly resolve the hostname for the server.
NO RESPONSE
FROM DHCP
SERvICE
If a clock is placed into a functioning network, is set to use DHCP, but gets no
responses when attempting to contact a DHCP server during the Discover process of
DHCP.
TROUBLESHOOTING
See the following table for help with the error messages that you might encounter
with your JR Series Time Clock.
09
uATTEND DEvICE LIMITED WARRANTY
Please visit our website at www.uattend.co.uk for full details of the Warranty
covering all uAttend Devices which may now or in the future be connected to your
uAttend Account.
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