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Troubleshooting
ACTIVE Series UPS User Instruction Manual
21
Troubleshooting
If problems should occur in spite of the high reliability of this device, please check the following points
before contacting Technical Support:
• Is the mains voltage present at the UPS input?
• Is the input fuse blown or have circuit breakers tripped?
When contacting Technical Support, please have the following information ready:
• UPS information
- model number
- part number
- serial number as per nameplate
• An exact description of the problem (what loads are being operated, does the problem occur
regularly or sporadically, etc.) including any fault message description(s).
Table 3. Troubleshooting
Problem
Possible cause
Corrective Actions
Overload LED blinks/buzzer beeps
once per second.
UPS is in bypass.
• UPS is overloaded.
• Overload is too large or long.
• (Unit on AC Power)
• Check the power drawn by the equipment
and disconnect any short circuited or
non-priority devices.
Overload LED blinks/buzzer beeps
continuously.
Load is dropped
• UPS is overloaded.
• Overload is too large or long.
• (Unit on Battery Power)
• Check the power drawn by the equipment
and disconnect any short circuited or
non-priority devices.
• Restart the UPS.
Battery LED blinks/ buzzer beeps.
• A battery fault was detected during the
automatic battery test.
• Check that battery connector is properly
seated.
• Replace the battery module.
Battery LED blinks/ buzzer sounds
long beep about once every hour.
• The battery is at end of life; runtime on
battery is compromised.
• Reset alarm by pressing LED test/Alarm
Reset buttons on the front of unit
• Replace the battery module.
Site wiring fault LED blinks.
Red LED behind UPS on.
Buzzer sounds continuously.
• Phase reversal (line and neutral) has
been detected on input power.
• If one side of input power is to be a
grounded neutral (typically 120 volts
systems or 230 volt TN systems) have
electrician correct reversal in receptacle or
power system.
• If neither side of input power is to be a
grounded neutral (typically phase to phase
208 volts, or 230 volt TX systems) disable
function by pressing the push-button on the
rear of the UPS between fan and battery
connector for five seconds. Note: Disabling
this function must occur within 30 minutes of
initial power up of unit.
Fault LED blinks.
Buzzer sounds continuously.
• UPS has detected a fault.
• Call technical support.
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