Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to
your dealer and to Chevrolet. Normally, any concerns
with the sales transaction or the operation of your
vehicle will be resolved by your dealer’s sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE: Discuss your concern with a member of
dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service or parts
manager, contact the owner of the dealership or
the general manager.
STEP TWO: If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, contact
the Chevrolet Customer Assistance Center by calling
1-800-222-1020. In Canada, contact GM of Canada
Customer Communication Centre by calling
1-800-263-3777 (English) or 1-800-263-7854 (French).
We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Please have
the following information available to give the Customer
Assistance Representative:
•
Vehicle Identification Number (VIN). This is
available from the vehicle registration or title, or the
plate at the top left of the instrument panel and
visible through the windshield.
•
Dealership name and location.
•
Vehicle delivery date and present mileage
(kilometers).
When contacting Chevrolet, please remember that your
concern will likely be resolved at a dealer’s facility.
That is why we suggest you follow Step One first if you
have a concern.
STEP THREE: Both General Motors and your dealer
are committed to making sure you are completely
satisfied with your new vehicle. However, if you continue
to remain unsatisfied after following the procedure
outlined in Steps One and Two, you should file with the
BBB Auto Line Program to enforce any additional
rights you may have. Canadian owners refer to your
Warranty and Owner Assistance Information booklet for
information on the Canadian Motor Vehicle Arbitration
Plan (CAMVAP).
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Страница 5: ...These are some examples of symbols that may be found on the vehicle v ...
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Страница 17: ...Put someone on it Get it up to speed Then stop the vehicle The rider does not stop 1 11 ...
Страница 110: ... NOTES 2 48 ...
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Страница 114: ...Instrument Panel Overview 3 4 ...
Страница 140: ...Uplevel 3800 V6 Engine Cluster United States version with ABS and Traction Control shown Canada similar 3 30 ...
Страница 204: ... NOTES 3 94 ...
Страница 258: ...Engine Compartment Overview When you open the hood on the 3400 V6 Code E engine you will see the following 5 12 ...
Страница 260: ...When you open the hood on the 3800 V6 Code K engine you will see the following 5 14 ...
Страница 262: ...When you open the hood on the 3800 V6 Supercharged Code 1 engine you will see the following 5 16 ...
Страница 352: ... NOTES 5 106 ...
Страница 367: ...Maintenance Record cont d Date Odometer Reading Serviced By Maintenance I or Maintenance II Services Performed 6 15 ...
Страница 368: ...Maintenance Record cont d Date Odometer Reading Serviced By Maintenance I or Maintenance II Services Performed 6 16 ...
Страница 369: ...Maintenance Record cont d Date Odometer Reading Serviced By Maintenance I or Maintenance II Services Performed 6 17 ...
Страница 370: ...Maintenance Record cont d Date Odometer Reading Serviced By Maintenance I or Maintenance II Services Performed 6 18 ...