iOS device's Bluetooth menu, and press the arrow next to
MyQ-XYZ
to pull up the advanced options. From this page,
choose to
Forget
the device. Once this has been done, it is possible to re-pair the Gateway with the device, and the Wi-
Fi settings are able to be shared again.
For more information, refer to Apple's
Pair a third-party Bluetooth accessory with your iPhone, iPad, or iPod touch
support document.
The Wi-Fi Hub is not registering
Verify is the Wi-Fi Hub is associated with the Liftmaster’s MyQ® Garage app. Each Wi-Fi Hub can only be associated
with one account. If the Wi-Fi Hub is connected to a LiftMaster account, delete the Wi-Fi Hub from the LiftMaster
account.
To remove the Wi-Fi Hub from a LiftMaster account:
1. Log into the LiftMaster MyQ website at
https://www.myliftmaster.com/Login.aspx
2. In the
My Places & Devices
section, click the
Settings
icon.
3. Click to select the desired
Place
(Wi-Fi Hub) to remove.
4. In
Devices
, click the
trash can
icon for the garage doors to remove from the LiftMaster account.
5. In
Places
, click the
trash can
icon for the Wi-Fi Hub (gateway) to remove from the LiftMaster account.
6. On the LiftMaster dashboard, confirm that the gateway no longer appears in
My Places & Devices
.
7. Next, try re-registering the Wi-Fi Hub (gateway) on Alarm.com’s website.
All of the remotes are disconnecting from the garage door opener during enrollment
For many garage door openers, pressing and holding the program/learn button causes the opener to forget all the
devices that it is linked to. If all remotes are disconnected from the garage door opener, each remote needs to be re-
enrolled if the user wants to continue using it. Try to hold down the learn button for a shorter period of time to avoid this
in the future.
The 821LM is not operating the garage door opener
Verify the garage door opener is compatible and enrolled correctly. For information about compatibility, see the
LiftMaster MyQ Smart Garage Hub Installation Guide - Compatible Openers
. If the garage door is compatible and was
enrolled correctly, try to manually program the 821LM with the garage door.
Verify the garage door opener was enrolled correctly
If the garage door was manually opened or closed during the enrollment process, it may create a false positive and
prevent the opener from enrolling correctly. To troubleshoot this:
1. Send a remote command to the LiftMaster MyQ Smart Garage Hub. If it beeps and flashes, this means the
command was received by the Smart Garage Hub.
2. Manually operate the garage door. If it reports its status in the Event History or on the Customer Website and app,
Updated: Sat, 05 Sep 2020 16:31:10 GMT
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