◦ To test if the Wi-Fi Hub should work, take a smartphone into the garage and turn on Wi-Fi to verify Wi-Fi signal
is sufficient.
▪ MyQ® Garage performance is best if the smartphone shows two or more bars, however, the MyQ®
Garage should perform properly with one bar as well.
• Try connecting the Wi-Fi Hub to the internet from the same room as the router. Then move the Wi-Fi Hub back to
the garage to determine if the Wi-Fi Hub keeps a solid connection. The Green LED is solid to indicate it has an
internet connection.
◦ If a solid connection cannot be maintained, use a Wi-Fi range extender to boost signal strength in the garage.
Wi-Fi range extenders are readily available at most consumer electronics stores.
The option for
non-MyQ Garage Door
is not present
This occurs when the MyQ Smart Garage Hub has information in both non-MyQ door slots. Since the MyQ Smart
Garage Hub can only have up to two non-MyQ doors, the option to add a non-MyQ door is not present to prevent a new
attempt. If there is only one or no doors actually enrolled, delete the hub from the account, power cycle it, and re-
register the hub using its serial number to resolve the issue, as the door information is deleted when the hub is deleted
from the account.
Alternatively, clearing the slots and power cycling may resolve as well. Press and hold the
[1]
button to produce a solid
yellow LED. Continue to hold until the yellow LED turns off. The slot should now be clear. Repeat with
[2]
for the second
slot.
Android device is not connecting to the Wi-Fi Hub
• Some mobile devices like the Samsung Galaxy use a feature called auto-switching, which can cause the phone to
switch away from the home Wi-Fi network. This prevents it from being able to share network settings with the Wi-Fi
Hub. This feature can be turned off in advanced Wi-Fi options on the mobile device.
• If using a newer Android phone or an Android phone running 4.x (Ice Cream Sandwich of Jelly Bean), the phone
may be restricting access to the Wi-Fi signal. Verify the option for
Check for internet service
is not selected:
To verify the option using an Android phone:
1. Tap
Settings
.
2. Tap
Connection
.
3. Tap
Wi-Fi
.
4. Tap the
Menu
icon.
5. Tap
Advanced
.
6. Tap to uncheck
Check for internet service
.
7. Try connecting to the Wi-Fi Hub again.
When trying to pair with the Gateway using Bluetooth on iOS, it shows as being already
paired
It is required to "forget" the device before it can be paired again. With the blue light flashing on the gateway, pull up the
Updated: Sat, 05 Sep 2020 16:31:10 GMT
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