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LiftMaster MyQ Smart Garage Hub - Troubleshooting Guide

This guide includes troubleshooting steps for situations that may occur with the LiftMaster MyQ 821LM, 821LMB, or
MyQ-G0301.

LED indicators

When troubleshooting, take note of the various LEDs on the LiftMaster MyQ Smart Garage Hub.

LED color and state

MyQ Smart Garage Hub status

Wi-Fi needs to be set up

No router communication

Wi-Fi setup active

Communicating with router

Programming mode

Wi-Fi connected

https://answers.alarm.com/ADC/Partner/Installation_and_Troubleshooting/Garage/LiftMaster_MyQ_Smart_Garage_Hub/LiftM…

Updated: Sat, 05 Sep 2020 16:31:10 GMT

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Содержание myQ 821LM

Страница 1: ...shooting take note of the various LEDs on the LiftMaster MyQ Smart Garage Hub LED color and state MyQ Smart Garage Hub status Wi Fi needs to be set up No router communication Wi Fi setup active Communicating with router Programming mode Wi Fi connected https answers alarm com ADC Partner Installation_and_Troubleshooting Garage LiftMaster_MyQ_Smart_Garage_Hub LiftM Updated Sat 05 Sep 2020 16 31 10 ...

Страница 2: ...hat is connected to the door sensor until the Yellow LED turns off Note If there is already a successful garage door sensor enrolled on the Wi Fi Hub verify that door sensor s slot number by pressing its Test button before clearing the slots Do not clear the successful door sensor s slot number If the LED on the door sensor is Red it is incompatible with the 821LM due to its use of Bluetooth commu...

Страница 3: ...rom the account Alternatively clearing the slots and power cycling may resolve as well Press and hold the 1 button to produce a solid yellow LED Continue to hold until the yellow LED turns off The slot should now be clear Repeat with 2 for the second slot Android device is not connecting to the Wi Fi Hub Some mobile devices like the Samsung Galaxy use a feature called auto switching which can caus...

Страница 4: ... com s website All of the remotes are disconnecting from the garage door opener during enrollment For many garage door openers pressing and holding the program learn button causes the opener to forget all the devices that it is linked to If all remotes are disconnected from the garage door opener each remote needs to be re enrolled if the user wants to continue using it Try to hold down the learn ...

Страница 5: ... turns off The hub beeps once if the door sensor was programmed into slot 1 The hub beeps twice if the door sensor was programmed into slot 2 This helps identify which slot a door sensor is programmed to determine if the 1 or 2 button needs to be pressed for programming the garage door opener to the 821LM Note Once a sensor is enrolled to a slot press the test button on the tilt sensor at any time...

Страница 6: ...ng two non MyQ garage doors to one hub Even after trying multiple factory resets it may be determined that the doors are using the same channel Due to this it is always important to only power up the motor being enrolled one at that time This behavior is caused by the motor s remote control memory having both 821LM slots enrolled As a result the only way to resolve this behavior is to erase the mo...

Страница 7: ...n communication range The Wi Fi hub should be installed on the ceiling in the garage where the garage door opener is located The Hub should also be within 30 feet open air of the door sensor that is installed on the garage door Test the door sensor battery Test the door sensor to verify the device is receiving power by pressing the door sensor s Test button The Yellow LED on the door sensor blinks...

Страница 8: ...llation Guide Door sensor reports Low Battery trouble condition If the door sensor reports a Low Battery trouble condition on the Partner Portal or MobileTech app try the following steps Replace the battery This trouble condition can be resolved by replacing the battery in the door sensor The MyQ Garage Door Tilt Sensor uses a 3 volt CR2450 Lithium battery For more information see Which type of ba...

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