Placing 'out-of-office' calls from a Local Extension:
To place a call to an out-of-office telephone number from a Local Extension
you must first access an available line by choosing a Hunt Group (9, 81-88) at
the internal dial tone. Restrictions to specific Line Hunt Groups can be
configured per extension. Your extension can also be configured to Directly
Access a specific line (i.e. when a handset is picked up, you will hear the
Telephone Company dial tone (not TalkSwitch's) and can dial an outside
telephone number as usual).
If you have Direct Line Access enabled for a Local Extension, you will need to dial
‘Flash’ then ‘4’ before dialing any extensions.
3.2.2 Receiving calls at a Local Extension
To receive calls at a Local Extension, simply pick up the extension's handset when
the extension rings. If the call went through the Auto Attendant to the extension and
it has call screening enabled (configured on the Local extension and Ring Group
pages), you have the choice of accepting the call by pressing
or, re-routing the call
to it’s ‘Answer at ext.’ Call Cascade options by pressing
or hanging up.
Call Pick Up/Call Grab:
To intercept a call that is ringing at another Local Extension before the Auto
Attendant has engaged, pick up your handset and at the TalkSwitch internal
dial tone, dial
9. This will route the call to your Local Extension. It is
important to note, however, that you cannot "Grab" calls ringing at other
extensions once the Auto Attendant has answered the call.
3.2.3 Placing calls on Hold at a Local Extension
To Place calls on hold:
To place callers on hold, press Flash. Follow the same procedure to take callers
off immediate hold. If you have multiple callers on hold or in queue at your
extension, you can press 'flash' '7' to retrieve callers on a first in / first out
basis.
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Talkswitch User Manual
