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8.2 Support for your INKREDIBLE 3D Bioprinter
Please visit CELLINK’s Support Portal for updated information on your INKREDIBLE 3D
bioprinter.
www.cellink.freshdesk.com/
www.cellink.freshdesk.com/support/solutions/35000068779
8.2.1 One or both of the printheads are not dispensing ink or not dispensing ink in a
continuous flow
The issue is most likely that the nozzle(s) are clogged. To fix this, do the following:
1. Press the control knob and select “Pause bioprint”
2. In the “Utilities Menu”, turn off the printhead(s).
3. Remove the cartridge(s) from the printhead(s) causing the problems WITHOUT
removing the air pressure hose.
4. Remove the nozzle of the cartridge(s) and replace it with a new one of the same
type.
5. Carefully place the cartridge(s) back into the printhead(s).
6. Press the control knob and selsct “Resume bioprint”.
8.2.2 The “Bioprint” option is not showing up in the menu
The issue is most likely that the SD-card was or is not properly inserted. To fix this, do the
following:
1. Verify that the SD-card is properly inserted in the SD-card reader.
2. Select the “Reload SD-card” option from the main menu.
8.2.3 Selecting a file in “Bioprint” does not start the bioprinting process
The issue is most likely that the temperature was not set to 0 when preparing the print
file in the Slic3r software. To fix this, do the following:
1. Open up the STL-file in the Slic3r software.
2. Under the “Filament Settings” tab, check that:
-The extrusion temperature is set to 0 for both first layer and other
layers.
-The bed temperature is set to 0 for both first layer and other layers.
8.2.4 The layers of the bioprint are not evenly thick
The issue is most likely that the printbed is not compeltely leveled. To fix this, follow the
sequence described in point 1 of chapter 5.1.