How do I remove and/or change the faceplate of my CEIVA Pro 80 frame?
Put your forefingers behind the two top edges and press the front of the frame, about
a third of the way down, with both your thumbs� Pull the faceplate toward you with your
forefingers, and then pull it up and out� To place the other faceplate, gently push down the
lower part of the faceplate so that the lower tabs engage with the holes in the frame� Then
push in the upper part of the faceplate so that the upper tabs engage with the holes in the
upper part of the frame�
How do I unregister my CEIVA to give it to someone else?
To unregister your CEIVA, log into your account at ceiva�com, go to your frame’s settings
and click Remove Frame� This will unregister your CEIVA, allowing it and any remaining
PicturePlan Photo Delivery Service associated with it to be registered and activated again
by someone else in another account� You can also call us at toll-free at 1-877-692-3482
and we’ll be happy to unregister it for you�
NOTE: Once you remove a frame from your account, your photos will be saved in three corresponding albums: Incom-
ing, Now Showing, and Recently Removed. Unregistering your CEIVA will not pause the PicturePlan Photo Delivery
Service.
How do I install new software updates on my CEIVA?
Your PicturePlan Photo Delivery Service allows your CEIVA to automatically download any
available software during its normal connection process� If you would like to update it
yourself for any reason, visit help�ceiva�com for more information� You can also call us at
toll-free at 1-877-692-3482 and we’ll be happy to update it for you�
Does my frame require PicturePlan Photo Delivery Service?
Yes� Your PicturePlan Photo Delivery Service enables your CEIVA to display all your pho-
tos sent from the CEIVA server and from your memory card� Your PicturePlan service also
safely stores an unlimited number of photos in your account at ceiva�com� You can check
how much PicturePlan service your CEIVA has and renew it at any time by logging into your
account at ceiva�com and viewing your frame’s settings� You can also call us toll-free at
1-877-692-3482 and we’ll be happy to renew it for you�
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Frequently Asked Questions (continued)
