My CEIVA turns off after a few minutes of operating:
Make sure your CEIVA is properly plugged into a working outlet� We recommend
•
that you use a “surge protector” power strip to prevent surges of electrical current
from damaging your CEIVA�
Check the screen-on and screen-off times by pressing Menu and navigating to Set-
•
tings > Frame Settings > Set Times�
Press the Black button (Brightness) on the back of your CEIVA a few times to make
•
sure screen has not been turned off�
My frame’s screen is dark or won’t light up:
Make sure the power supply is securely plugged into the back of your CEIVA, as
•
well as into a working power outlet that is not controlled by a light switch�
Press the Black button (Brightness) on the back of your CEIVA a few times to make
•
sure screen has not been turned off�
Verify that the green power light on the bottom of your frame is on�
•
My memory card photos won’t display:
Your CEIVA supports most memory card formats including: Compact Flash®, Memory
Stick®, Memory Stick PRO™, Secure Digital™, MultiMedia Card™ and Micro Drive®� Your
frame supports the following memory card formats using an adapter (available where
memory cards are sold): Memory Stick Duo™, Memory Stick PRO Duo™, SmartMedia™,
miniSD™ and xD-Picture Card™� Be sure you have followed the instructions on registering
and connecting beginning on page 5, then try the following:
Confirm that your memory card is functioning properly by inserting it into your
•
computer or digital camera�
Confirm that your CEIVA is displaying memory card photos by pressing Menu and
•
highlighting What To Display, then pressing Select� Make sure Card Reader is
checked and highlight Save, then press Select�
Remove the memory card and reinsert it�
•
Make sure the only files stored on the memory card are photos in JPEG format and
•
less than 12 megapixels in resolution�
14
Troubleshooting (continued)
