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Tr
oubleshooting
Troubleshooting
(continued)
The CEIVA Digital Photo Receiver’s screen is dark.
The CEIVA Digital Photo Receiver displays an error
Need more assistance?
If you have a computer, take a few minutes to access our web
site’s “help” section located at help.www.ceiva.com. Loaded
with information about the CEIVA Digital Photo Receiver, the
“help” library is a wonderful resource, and a wealth of information.
Or, you can reach the CEIVA Customer Support Team via e-mail at
[email protected]. If you don’t have a computer, the CEIVA
Customer Support Team is available to lend a helping hand. They
can be reached by dialing 1-877-MYCEIVA.
!
!
Make sure the power supply is securely plugged in to the back of the
CEIVA Digital Photo Receiver, as well as a working power outlet. You’ll
want to make sure the outlet you have selected is not a “switched
outlet” (controlled by a light switch).
Press the black button on the back of the CEIVA Digital Photo Receiver
a few times to assure the CEIVA Receiver is
not
in the “lights out” mode.
If the CEIVA Digital Photo Receiver is having difficulties performing it’s
dial-in connections to CEIVA, it will display a variety of “error messages”.
Here are a few things you’ll want to check.
Make sure the phone number in your “Receiver Settings” (located on
your CEIVA Home Page), matches the actual location from where the
CEIVA Digital Photo Receiver is dialing.
Make sure there is a variety of dial-in numbers (3 different local dial-in
numbers are preferred) in your “Receiver Settings” (If your account is
on “local service”).
Verify that all connections to the CEIVA Digital Photo Receiver and wall
outlets (both power supply and phone line) are securely plugged in.
Make sure there isn’t anything unnecessary in the “Dialing Prefix”
(located in your “Receiver Settings”), of your CEIVA Digital Photo
Receiver’s account (e.g. a 1, 9 or perhaps your area code, etc.).
For example: If the “Dialing Prefix” in your CEIVA Digital Photo
Receiver’s account had a 1515 in it, your CEIVA Digital Photo
Receiver could potentially be trying to dial 1-515-515-000-0000. This
would of course be too many numbers, and be the cause of a failed
connection attempt.
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