Ceiva CEIVAlife LIF408A, Руководство пользователя

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9. Troubleshooting ‐ Connection problems ‐ Trouble connecting via phone
My CEIVAlife frame doesn't dial in to retrieve pictures
If your CEIVAlife frame does not successfully connect to the CEIVA Network, please
allow it to try again the next night. Connection problems are usually due to heavy
Internet traffic, or temporary phone network problems, which usually resolve
themselves within 24 hours.
Your CEIVAlife frame has been designed to periodically retry its call to the CEIVA
Network whenever a connection attempt has failed. If you prefer not to wait, you can
dial in by pressing (and holding) the White button (Picture) on the back of your CEIVA
frame until it displays the message, “You can let go now, I'm connecting”.
At this point, your CEIVAlife frame will make another attempt to retrieve photos from
the CEIVA Network. If, after this, your frame is still not retrieving photos, please perform
the following checks:
If you are connected to a phone line, make sure your Connection Method is set to
Telephone
• On your frame, press the Menu button, then highlight Connection Settings and press
the Select button.
• Highlight How to Connect and press the Select button.
• Make sure that the check mark is on Telephone . If it isn't, use the directional buttons
to highlight Telephone , press the Select button, then press the Select button again
when Save is highlighted to confirm.
• Test to see if it retrieves photos from the CEIVA Network by pressing (and holding) the
White button (Picture) on the back of your CEIVA frame until it displays the message,
“You can let go now, I'm connecting”.
If your CEIVAlife still does not retrieve photos, check the following:
• Make sure the phone line is securely plugged into the wall outlet, as well as the back
of the CEIVAlife frame, and that both plugs are free of dust and debris.
• Log on to the CEIVA Website. Click My Frames , then click Frame Settings and scroll
down to make sure the correct phone number is being used.
• Make sure the phone line is not being used at the same time by another device
connected to the same phone line, such as a fax machine.
• Check to make sure you don't hear a delay in the dial tone on your phone line.
• If you have DSL, make sure to use a DSL filter when plugging the CEIVA frame into a
phone outlet.
If your CEIVAlife frame (with telephone line) is still not retrieving photos:
• Try plugging your CEIVAlife into a different phone jack in the house.