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Admin Guide > FaxPress Support Agreement

606

FaxPress Support Agreement

Subject to Castelle’s Terms and Conditions, upon Castelle’s receipt of a completed Web-

based Product Registration Form for the FaxPress Product ("Product"), Castelle will provide

you ("Customer") with the following support services for the Product at no charge ("Stan-

dard Support"):
Standard Support includes the following:

Hardware Warranty

A defective Product will be repaired and returned to you at no cost, including labor, parts

and one way shipping within one year from original date of registration. Under the war-

ranty terms, you must contact Castelle’s Technical Support for a diagnosis before returning

it for repair. A Pay Per Incidence (PPI) may apply. Technical Support can be reached by

phone at (408) 852-8080. Average repair time is between 7 and 10 working days. You are

responsible for one-way shipping charge.

Software Support

Castelle offers, at no additional cost, new software releases within 60 days of the original

equipment registration date. You can download minor software updates from the Castelle

Web site.

Technical Support

Technical support is offered free of charge for sixty (60) days from the original registration

date, via telephone, fax and email Monday to Friday, 6am to 5PM (PST), excluding Castelle

holidays.

Castelle’s Customer Services Web Site

Castelle’s Customer Services Web site offers 24/7 and unlimited free access to useful prod-

uct-specific technical information. We encourage you to make use of this valuable and

comprehensive resource first, before phoning for technical support. The Web site can be

accessed at http://www.castelle.com/support/.

The following additional options are available for a fee for support of Castelle Products:

1. Extended Support Services You must purchase an Extended Support Agreement in

order to receive the benefits listed below. The duration of the Extended Support is

twelve (12) months from the date of purchase of the agreement. Extended Sup-

port is available to you at the time of original equipment purchase or anytime

thereafter. Please contact Castelle’s Sales Department at 1-800-289-7555 or

email us at [email protected] for a quote. The benefits provided by Extended

Support are:

Hardware Warranty

A functionally equivalent replacement of the Product will be sent to you within one busi-

ness day, free of charge, after a Castelle technician has diagnosed that a replacement

unit is needed. Castelle will make commercially reasonable efforts to meet this goal. A

purchase order or credit card is needed as collateral to cover the cost of the Advance

Swap. You are responsible for one-way shipping charge. This benefit does not apply to

obsolete Castelle products.

Содержание FAXPRESS PREMIER

Страница 1: ...FaxPress Premier The Integrated Network Fax Server Administrator Guide R...

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Страница 3: ...opyright c 2001 2002 Morten Wang contributors All rights reserved Neither the name Morten s JavaScript Tree Menu nor the names of its contributors may be used to endorse or promote products derived fr...

Страница 4: ......

Страница 5: ...er 14 Powering on in a DHCP Environment 14 Powering on in a Static IP Environment 14 Setting Up the FaxPress Premier Analog 15 FaxPress Premier Requirements 15 Connecting the FaxPress Premier to the N...

Страница 6: ...r 49 About Terminal Server and Citrix MetaFrame 49 About Microsoft Windows Terminal Server 49 About Citrix MetaFrame 49 Citrix Published Applications 49 Citrix Standard and Non Standard Published Apps...

Страница 7: ...figuring the FaxPress Premier 90 Configuring the User Properties Mailbox IDs 94 Determining the Number of Mailbox ID Digits 95 DTMF Automatic Fax Routing 98 Configuring the Administrator Account 99 Co...

Страница 8: ...User Account Properties 157 Setting Outgoing Fax Properties 159 Setting Incoming Fax Properties 161 Setting Printer Configuration Properties 162 Setting the Archive Properties 164 Setting the Email O...

Страница 9: ...n 209 Configuring Fax Approval 210 Define Approval Requirements 210 Select Approvers 211 Approve Faxes 213 Configuring Fax Lines 215 Configuring the Incoming Outgoing Deny List 218 Defining Bill Back...

Страница 10: ...essing an External ODBC Database Phone Book 251 Create Phone Book Views 252 Creating Table Joins 257 Building Fax Numbers 258 Making Views Visible 259 Alert Service Module 260 Configuring the Alert Se...

Страница 11: ...stomizing the Outgoing Fax Imprint Header 293 Adding a Date and Time Stamp to an Incoming Fax 296 Customizing the Incoming Fax Imprint Header 298 Modifying Font Style and Size with the Header cfg File...

Страница 12: ...aching a Data Source 358 Inserting Merge Fields 361 Faxing the Merged Documents 362 Using FaxMerge with Microsoft Word Office 2000 XP and 2003 364 Creating a Data Source 364 Using FaxMerge and the Mai...

Страница 13: ...mier Xerox Interface Configuration Utility 418 Using the Xerox Interface Configuration Wizard 418 Creating the Fax Repository Folder 429 Setting up the Fax Server Kit on Your Xerox System 430 Installi...

Страница 14: ...oup Selecting External Phone Book Group 487 Selecting Recipients Form an External Phone Book Group 489 Cover Page 491 FaxPress Authenticated Service 492 Sharp OSA Connector 493 Setting the default pho...

Страница 15: ...e 556 FCC Part 15 Warning 556 FCC Part 68 Information 556 Japan Telecommunication Compliance 556 Rights of the Telephone Company 556 Electrical Safety Advisory 557 Safety Warning Messages 557 Rack Mou...

Страница 16: ...Tools 589 Upgrade Kit Contents 589 FaxPress Support Agreement 606 Hardware Warranty 606 Software Support 606 Technical Support 606 Castelle s Customer Services Web Site 606 Hardware Warranty 606 Soft...

Страница 17: ...FaxPress Premier Administrator Guide Introducing the FaxPress Premier...

Страница 18: ...eCopy Ricoh and Sharp to name just a few As a dedicated network fax servers the FaxPress Premier provides client workstations with access to incoming and outgoing faxes phonebooks transaction logs an...

Страница 19: ...software module compiles the FaxPress Premier s fax transaction logs and can generate a variety of graphical re ports for system and individual user Email Integration The FaxPress Premier s Embedded E...

Страница 20: ...Available from any networked workstation with a web browser the FaxPress Plus Web Client Printer enables users to fax without the need to launch or install the FaxPress Plus Windows client Fax destina...

Страница 21: ...rt 1 Serial Ports 1 USB Port 1 Power Supply 100VAC to 240VAC 47 63 Hz wide range Maximum power 300 Watts Height 3 5 Width 19 with mounting brackets 17 w o mounting brackets Depth 17 3 Weight 22 22 lbs...

Страница 22: ...e printed copies of FaxPress Premier documentation follow these steps 1 Use your web browser to navigate to Castelle s Documentation page http www castelle com support documentation guides 2 From the...

Страница 23: ...l address fax number The type and model number of your unit The unit s 8 digit serial number printed on a label on the bottom of the unit The version number of the FaxPress Plus software you are using...

Страница 24: ...FaxPress Premier Administrator Guide Setting Up the FaxPress Premier...

Страница 25: ...plications to support file con version to and from faxable format To use these services install any of the applications your organization might fax e g the Microsoft Office suite Adobe Acrobat etc ont...

Страница 26: ...conversion errors may occur Users should NOT submit non convertible source files i e exe bin etc to the FaxPress Premier server Instead of generating garbage fax output FaxPress Premier will reject th...

Страница 27: ...n utility The FaxPress Plus client software must be installed See Using the System Information Functions on page 272for details Changing the IP Address Using the LCD Window Models with 4 key Keypad To...

Страница 28: ...Enter to confirm the digit and to move the cursor to the right and the next digit 5 Press Enter twice to confirm IP ADDRESS 6 The LCD screen will display ACCEPT ESC Oth and the IP ADDRESS you entered...

Страница 29: ...indow on the front of the unit You may decide to give the FaxPress Premier a name rather than us ing the default serial number to more easily identify the FaxPress Premier on the network The FaxPress...

Страница 30: ...DHCP enabled Powered on in a DHCP environment the Premier will automatically be assigned an IP address from your network s DHCP server but will need to be manually joined to the network domain The Fa...

Страница 31: ...r 4 Plug the power cable into a power source 5 Power on the FaxPress Premier See Powering on the FaxPress Premier Server on page 14 6 By default the FaxPress Premier is DHCP enabled Powered on in a DH...

Страница 32: ...CSU DSU or PBX that you know your T1 line type and configuration parameters in case the Premier s default settings require modifying DNIS string information passed by your T1 line PBX programming if...

Страница 33: ...onfiguration Parameters T1 lines in US domestic areas are typically one of two types T1 CAS and T1 ISDN PRI ISDN The T1 CAS has 24 fax channels the T1 ISDN has 23 fax channels T1 line types protocols...

Страница 34: ...at the same time the T1 carrier s central office switch must be configured to accept calls where the CalledNumberType value is Unknown rather than International or National Most T1 carriers and lines...

Страница 35: ...ive Tools Services 5 Stop all Castelle services 6 Stop the GammaLink System service 7 Stop the Dialogic System Service 8 Use Windows Explorer to browse to the C Program Files Dialogic Data direc tory...

Страница 36: ...Press Premier 24 Click OK to exit Auto Detect 25 Back in the Dialogic GDK Configurator window click the Import Predefined Con fig button 26 Select the prf file that specifically matches your T1 line t...

Страница 37: ...iguration DCM and disable the board or boards without a line or lines attached 7 Run Configure GDK auto detect lines channels make sure the number of chan nels is correct and then exit the Configure G...

Страница 38: ...for production faxing or use the Web Client any applications used fre quently by your users such as the Microsoft Office suite will need to be installed See Installing Applications for the File Conve...

Страница 39: ...units that use the Dialogic Diva V Analog 8P boards to connect to analog phone lines The number of adapters will depend on the number of lines of the unit Four adapters are included for the 8 line uni...

Страница 40: ...more information on the FaxPress Premier Conversion Service see File Conversion Service on page 9 Network Security Installing Antivirus Software Running Windows server 2003 SAK 3 0 the FaxPress Premie...

Страница 41: ...d for changes in performance after adding the antivirus software Changes in performance as the result of running antivirus software on the FaxPress Premier include the following CPU Utilization jumps...

Страница 42: ...a new version of either the FaxPress or FaxPress Premier client software be sure to uninstall any existing version of the FaxPress or FaxPress Premier client software Backward Compatibility with Earl...

Страница 43: ...rkstation with Remote Desktop enabled navigate to Start All Programs Accessories Communications Remote Desktop Connection 2 In the Remote Desktop Connection Screen in the Computer field enter the FaxP...

Страница 44: ...FaxPress Premier Administrator Guide Installing the FaxPress Plus Client...

Страница 45: ...n 2 The installation configuration procedure is performed to configure the remote in stallation for silent running This is the same installation configuration process per formed for a stand alone clie...

Страница 46: ...h determines the location for your remote cli ent installation Click Browse to specify one 4 Choose either a network path or a shared directory for the remote client installa tion Make sure that all y...

Страница 47: ...n Guide Creating a Remote Installation FaxPress Premier Administrator Guide 31 5 Click Next 6 This information window informs you of the requirements for the second part of the remote installation pro...

Страница 48: ...Guide Creating a Remote Installation 32 7 Next follow the Administrator client installation step on page 44 through step on page 47 At the end be sure to select Yes I want to reboot the user s work st...

Страница 49: ...e Programs dialog box for users to install Updates to a Group Policy can take up to 30 to 60 minutes depending on the size of the Active Directory organization and complexity Assigning Software Assign...

Страница 50: ...an be installed on Windows Server 2003 or Windows XP Service Pack 1 and is available for download from the Microsoft website 2 Navigate to the Active Directory container Domain or Organizational unit...

Страница 51: ...nistrator Guide 35 5 Click on the new GPO and remove the default entry Authenticated Users in the Security Filtering section Add the desired users groups and or computers 6 Open the Group Policy Manag...

Страница 52: ...0 Verify that the Source column shows a valid UNC path to the MSI package 11 MSI installation is now ready for deployment User workstations will deploy based on whether an Assigned or Published MSI in...

Страница 53: ...Policy Object Editor by right clicking on the Group Policy Object name in the Group Policy Management Console and selecting Edit 2 Select either the Computer Configuration or User Configuration node...

Страница 54: ...box and again on the Properties dia log box for this new package 10 MSI installation is ready for deployment User workstations will deploy based on whether an Assigned or Published MSI installation w...

Страница 55: ...e gpupdate force on Windows XP 2003 or secedit refresh policy on Windows 2000 and restart the system 11 As the system restarts the previous installation of the MSI package will be re moved and the new...

Страница 56: ...inistrator client the FaxPress Plus User client Both the Administrator client and the User client provide the same FaxPress Plus interface but the Administrator client also includes two additional adm...

Страница 57: ...B or more of RAM 50MB free hard disk space 10 100 BaseT Network Connection Additionally please confirm the FaxPress Plus client for Administrators is installed on a workstation running the same networ...

Страница 58: ...Admin Guide Installing the FaxPress Plus Administrator Client 42 4 The Welcome screen requires you to click Next...

Страница 59: ...g the FaxPress Plus Administrator Client FaxPress Premier Administrator Guide 43 5 Select the Administrator Installation button 6 To install the Administrator Client click Install FaxPress Plus Client...

Страница 60: ...he FaxPress Plus Administrator Client 44 7 The Destination Path screen requires you to approve the default installation di rectory or Browse to a new one Press Next once the default installation direc...

Страница 61: ...tory for the personal folders template Specify the personal folders directory on your local drive or on a network drive if you want to share those folders with other users Change the location of your...

Страница 62: ...Admin Guide Installing the FaxPress Plus Administrator Client 46 9 Select Program Folder screen displays the default program folder for the client files Click Next...

Страница 63: ...Yes If your ver sion of Crystal Report is not compatible with the FaxPress Plus version click No If Crystal Report is not installed click Yes to install and use FaxPress Plus Fax Re port 11 To use Fa...

Страница 64: ...Admin Guide Installing the FaxPress Plus Administrator Client 48...

Страница 65: ...hts assigned for the FaxPress client to then become available to all end users on the network About Citrix MetaFrame The Citrix MetaFrame add on package is installed after your NT or 2000 server has t...

Страница 66: ...tandard non Windows based applications These include custom applications for DOS Unix AS 400 running accounting financial and payroll systems that must print to a DOS printer You can request a 30 day...

Страница 67: ...Terminal Server Edition Windows 2000 Server Terminal Services Before installing the FaxPress client for Terminal Server please confirm you are at minimum using FaxPress version 6 3 Service Pack 2 rev...

Страница 68: ...from the Windows Add Remove Programs Control Panel Installing the FaxPress client from Add Remove Programs in the Control Panel auto matically puts the Terminal Server in install mode In fact if you...

Страница 69: ...Folders screen requires you to specify a location for your Personal Folders directory Click Next to select the default location or Browse to select a different one 16 Use the Language screen to selec...

Страница 70: ...Setting up the FaxPress Client and DCX Print Driver for Published Applications For attached files to be converted to faxable format and transmitted through the Fax Press you must configure the DCX Pri...

Страница 71: ...he application name For instance to publish Adobe Acrobat Reader you will start with the application command line C Program Files Microsoft Office Office WinWord exe Note Citrix will have put quotes a...

Страница 72: ...s the in formation required for the transport to log in to the user s FaxPress account Select the FaxPress Server name or IP address from the pulldown menu Enter the user s FaxPress User Name and Pass...

Страница 73: ...tion with the FaxPress Client for Ad ministrators installed launch the FaxPress Configurator for IPX SPX Start Programs FaxPress Administration Tools FP Configurator for IPX SPX 2 In the FaxPress Conf...

Страница 74: ...t be operational Contact your administrator to make sure a FaxPress Plus server is operational and present on your network segment Before installing the FaxPress Plus user client please confirm the cl...

Страница 75: ...Administrator Guide 59 3 If you are re installing the FaxPress Plus software the FaxPress Plus Setup will re quire you to uninstall the existing FaxPress Plus client Or you can choose to install a Fax...

Страница 76: ...Admin Guide Installing the FaxPress Plus User Client 60 4 The Welcome screen requires you to click Next...

Страница 77: ...ng the FaxPress Plus User Client FaxPress Premier Administrator Guide 61 5 Select User Installation 6 In the Destination Path screen click Next to approve the default installation directory or Browse...

Страница 78: ...ax related files and documents Click Next to use the default local drive loca tion or click Browse to specify a network drive to share the folder with other us ers After you ve installed the client yo...

Страница 79: ...e Installing the FaxPress Plus User Client FaxPress Premier Administrator Guide 63 8 The Select Program Folder screen displays the default program folder for the cli ent files Click Next or select a n...

Страница 80: ...f Crystal Report is not compatible with the FaxPress Plus version click No If Crystal Report is not installed click Yes to install and use FaxPress Plus Fax Re port 10 To use FaxPress Plus client imme...

Страница 81: ...Admin Guide Installing the FaxPress Plus User Client FaxPress Premier Administrator Guide 65...

Страница 82: ...ess Plus users can create and send fax cover pages with international characters as well as send email with international characters in the email message body to both fax and email recipients For FaxP...

Страница 83: ...you re running a fresh install of the FaxPress Plus client the uninstall screens will not appear To uninstall the FaxPress Plus client using the Castelle FaxPress Premier Setup CD follow these steps 1...

Страница 84: ...n you require There are two FaxPress Plus client uninstallation options a partial and a complete The partial uninstallation removes the client files but retains all Personal Folders contents user sett...

Страница 85: ...Admin Guide Uninstalling the FaxPress Plus Client FaxPress Premier Administrator Guide 69...

Страница 86: ...FaxPress Premier Administrator Guide FaxPress Plus An Introduction...

Страница 87: ...tor operator or router privileges forwards them to the fax recipient See Automatic Routing and PBX Integration on page 89 for more information on automatic routing This folder can be configured just l...

Страница 88: ...ailbox 72 Saved Faxes The Saved Faxes folder contains the Administrator mailbox s saved incoming faxes if the Save incoming fax option is enables in the User Properties See Setting Incoming Fax Proper...

Страница 89: ...t software and associated FaxPress Premier Email Gateways to function To use the FaxPress Plus utility to access Castelle s Activation Key request page and obtain your Software Activation Key follow t...

Страница 90: ...uation option Note The Software Activation Key may also be obtained at any time by going directly to the Activation Key Request page on the Castelle web site The 16 digit Software Activation Key code...

Страница 91: ...ce on page 305 for more information Examples of a few FaxPress Plus functions include Sending and receiving faxes Adding and deleting users Configuring FaxPress Premier server and user properties Star...

Страница 92: ...Admin Guide FaxPress Plus Introduction 76 Expanding the FaxPress Plus window vertically will relocate the icons vertically...

Страница 93: ...ore information The All Folders view selected by clicking the All Folders icon displays all the content of all of the folders in tree structure layout and also includes the FaxPress Premier Neigh borh...

Страница 94: ...If you are on a Novell network all FaxPress Premier servers are displayed rather than just those FaxPress Premier servers on the same TCP IP segment The Administration view provides access to Premier...

Страница 95: ...lient To start FaxPress Plus the FaxPress Plus client follow these steps 1 Log in as Administrator or as a user assigned Administrator rights by going to Start Programs FaxPress Plus FaxPress Plus on...

Страница 96: ...our FaxPress Activation key code and click Enable or select Obtain Key from Web to get your activation key You can also choose to license the software later by going to the Software Activation Key fol...

Страница 97: ...axPress Premier Servers Once you ve started FaxPress Plus and logged into one FaxPress Premier server the other FaxPress Premier servers on the network are easily accessed two different ways 1 From th...

Страница 98: ...n 82 2 From any of the folder views you can use the FaxPress Premier server icon to se lect and log in to any of the FaxPress Premier servers on the network Once logged in you can use the server icon...

Страница 99: ...Admin Guide FaxPress Plus Introduction FaxPress Premier Administrator Guide 83...

Страница 100: ...to the FaxPress Neighborhood follow these steps 1 From the All Folders view right click on FaxPress Neighborhood and select FaxPress Accounts 2 The FaxPress Accounts window displays all the FaxPress P...

Страница 101: ...ovell network 3 In the Host Editor window use the Host Name field to enter a name for the re mote FaxPress Premier server you want to add In the Host Type field select the FaxPress Plus Server radio b...

Страница 102: ...ess Premier servers The new server will be displayed in the server list in the left panel with an asterisk be fore its name designating this server as a user defined server 5 Click OK to return to Fax...

Страница 103: ...FaxPress Premier Administrator Guide Configuring the FaxPress Premier...

Страница 104: ...Keep setting in the AdaptiveBusyCalling cfg file The Adaptive Faxing feature is on by default Its behavior can be changed by editing the AdaptiveBusyCalling cfg configuration file located in C Castell...

Страница 105: ...08 852708199 while it is being routed through the central office or PBX system Since the Fax Press Premier only requires the last three or four digits to identify the recipient any un necessary digits...

Страница 106: ...pass the DTMF tones to the FaxPress Premier you may be required to make some program changes to your PBX The majority of PBXs are able to make cus tom program settings to integrate with a variety of...

Страница 107: ...the context menu 2 Click on the Line Settings tab For Routing Type make sure the PBX DID radio button is selected See DTMF Automatic Fax Routing on page 98 for more information regarding DTMF routing...

Страница 108: ...comma after the PBX digits 3 Select the Dialing Properties tab The information here is required for PBX out bound integration but is not specifically required for automatic inbound routing If your PB...

Страница 109: ...ID s starting position in the string i e whether it s positioned at the beginning in the middle or at the end of the string Use the Mask Value field to enter the entire digit string passed by your PB...

Страница 110: ...runk or PBX is passing to the FaxPress Premier To configure the User Properties with Mailbox IDs follow these steps 1 Open FaxPress Plus and log into a server with Administrator privileges 2 Expand th...

Страница 111: ...box ID Digits If you re not sure how many digits your T1 line DID trunk line or PBX is passing to the Premier and have not been able to acquire this information from your telephone company use the To...

Страница 112: ...ess Premier Use any fax number in the range of num bers reserved for the Premier s fax channels 5 Open the Unaddressed mailbox to confirm the test fax has been received All incoming faxes will automat...

Страница 113: ...strator Guide 97 6 Next use Windows Explorer to browse to the Premier s C Castelle Data di rectory Use either Remote Desktop or a local mouse keyboard and monitor at tached to the Premier to log in Se...

Страница 114: ...call Fax senders must know your Premier mailbox ID in order to use DTMF dialing Faxes not specifically addressed with DTMF dialing are automatically routed to the Unaddressed mail box where they must...

Страница 115: ...il automatic routing is con figured see Automatic Routing and PBX Integration on page 89 all incoming faxes will be stored in the Unaddressed mailbox To configure the Administrator account follow thes...

Страница 116: ...Admin Guide Configuring the Administrator Account 100 3 Click the Set Password button to open the Change Password screen and set a new password...

Страница 117: ...Admin Guide Configuring the Administrator Account FaxPress Premier Administrator Guide 101 Note For details on configuring Premier accounts refer to...

Страница 118: ...usy signals delivered and maximizes the incoming call connect rate The reservation of one idle line for receiving faxes is a configurable number that can be set to zero for customers who only want to...

Страница 119: ...to Min Idle Lines 5 Once created double click on the Min Idle Lines key and enter 0 or a higher value in the dialog box Zero is the necessary value for sending with one line or for setting up a send...

Страница 120: ...igure Note For more detailed information on logging into FaxPress Plus see FaxPress Plus Introduction on page 75 3 If the FaxPress Plus Login window appears enter the Administrator in the User Name fi...

Страница 121: ...erver Properties window will appear with the Server Settings tab selected Use the Server field to rename the FaxPress Premier from the default serial number displayed on the Premier s LCD panel The gr...

Страница 122: ...e each fax line whether or not the line is in use Fax line settings can also be configured through FaxPress Plus s Fax Lines folder under the Administration branch FaxPress Premier Analog Line Setting...

Страница 123: ...chine during the negotiation phase of the fax transmission Enter up to 20 characters for this feature Use the Imprint Terminal ID field to have your company name or other identifier appear in the head...

Страница 124: ...o an available phone jack you must configure the line as Not Connected If there is no phone line connected to the fax port and Not Connected is not selected FaxPress will mistakenly send fax jobs thro...

Страница 125: ...er to automatically generate complex phone number you must configure at minimum The local country code The local area code if any The long distance preamble The international preamble The number of di...

Страница 126: ...maxi mum number of digits for a local call is box In the US this is the 7 digit number like 496 0474 A local number is one that does not contain any long distance or international preambles or area c...

Страница 127: ...Always dial long distance preamble and area code Always dial long distance area code Don t dial the area code In some cases this requirement applies only when you are dialing specific exchanges To sp...

Страница 128: ...ax numbers to activate the dialing rules you ve just defined 9 Select the Email tab The Email settings allow the FaxPress Premier to send fax messages to email recipients as well as fax recipients In...

Страница 129: ...You can also see the Incoming Fax Queue from the Mailbox folder view 2 After using the Administrator account to confirm the test fax was a success see to create and configure new FaxPress Premier acc...

Страница 130: ...To use the drag drop Routing Tool follow these steps 1 In FaxPress Plus with the Unaddressed Faxes folder selected go to Fax Routing Tool 2 Enter a Notification Message then drag the fax from the Unad...

Страница 131: ...or Guide 115 3 The Notification Message will appear in the Comments field and will also appear in the fax notification message informing the recipient of the fax See Notices and Alerts in the FaxPress...

Страница 132: ...xPress Premier directs all incoming faxes to theUnaddressed mailbox All of these generic user accounts or mailboxes are initially configured with no password as the default You can assign a password t...

Страница 133: ...Admin Guide Sending a Test Fax FaxPress Premier Administrator Guide 117 4 The Other button opens the Other Recipients window Click the User button...

Страница 134: ...ess Users Groups then click Add and OK 6 Select one of the Send Fax buttons If the Send Fax button in the upper right hand corner is displayed in black and white rather than color additional informa t...

Страница 135: ...utgoing fax jobs cannot be cancelled once sent Next see Receiving a Test Fax on page 113 to confirm the FaxPress Premier is op erational Fax Confirmation The FaxPress Premier automatically provides an...

Страница 136: ...nterface see Sending Faxes in the FaxPress Premier User Guide About the Outgoing Fax Queue and Fax Status The FaxPress Premier s Outgoing Fax Queue includes the Personal Faxes Only folder displaying f...

Страница 137: ...es access to a number of options The fax may be viewed printed saved resent deleted held sequenced emailed approved if await ing approval or faxed immediately Selecting the Properties option provides...

Страница 138: ...Admin Guide Sending a Test Fax 122 For additional detailed information on the Outgoing Fax Queue context menu options see Outgoing Fax Queue in the FaxPress Premier User Guide...

Страница 139: ...FaxPress Premier Administrator Guide Setting the FaxPress Premier Server Properties...

Страница 140: ...hat were sent out successfully allows faxes to show up in the Outgoing Fax Queue with status SENT rather than being removed from the list By default this option is on All faxes not sent successfully w...

Страница 141: ...n on page 89 for more detailed information The Enable Single Sign On function is part of enabling FaxPress Premier support for both Microsoft and Novell Single Sign On By default this option is enable...

Страница 142: ...ss or FaxPress Premier server The recipient FaxPress or FaxPress Premier server then uses phone lines at its own location to send your fax at a lower cost If your company has multiple sites and has a...

Страница 143: ...he Country code is field to select the ITU assigned country code For the US this is 1 for the UK this is 44 etc Use the Area code is field to enter your area code or the next lower level detail in a p...

Страница 144: ...ord Before or After Premier dials the fax number The Dialing Rules section allows you to Select Apply dialing rules to fax numbers to activate the dialing rules you ve just de fined for all phone numb...

Страница 145: ...ts for your area select one of the following Always dial long distance preamble and area code Always dial long distance area code Don t dial the area code In some cases this requirement applies only w...

Страница 146: ...codes and long distance preambles for certain area codes To specify the areas codes that do not require the addition of area code numbers click New in the When calling to other area codes area Use the...

Страница 147: ...ree or four digits depending on how many digits the phone com pany or your PBX is passing to the FaxPress Premier The DID PBX settings are only one aspect of configuring the Premier for DID PBX integr...

Страница 148: ...PBX Analog 132 In the Incoming Faxes section the Administrator and Unaddressed radio buttons al low you to specify a default destination for misaddressed incoming faxes or incoming faxes without a va...

Страница 149: ...fax messages to email recipients as well as fax recipients In the SMTP Protocol section Use the SMTP Server Name or IP address field to enter the name of your company s SMTP server Typically this is a...

Страница 150: ...e to go through and configure each fax line whether or not the line is in use Fax line settings can also be configured through FaxPress Plus s Fax Lines folder under the Administration branch Fax Line...

Страница 151: ...ter the prefix your PBX system requires for accessing an outside phone line Up to five digits are allowed This is not required if the FaxPress is not connected to a PBX system FaxPress automatically i...

Страница 152: ...the following sections to properly format the CID and CSID configuration files for prop er routing operation Note The following configuration files are located on the FaxPress Plus server You either...

Страница 153: ...Admin Guide Line Settings FaxPress Premier Administrator Guide 137 If you are configuring the configuration file manually you must reboot the server for the changes to take effect...

Страница 154: ...ne Primary server A Primary server however can be configured for use with multiple Secondary servers In a mixed environment of both FaxPress and FaxPress Premier servers the FaxPress Pre mier must alw...

Страница 155: ...r Guide 139 Note Load sharing between FaxPress Premier servers and FaxPress servers semi secondary allows outbound load sharing only To configure the FaxPress Premier to be a Primary server select the...

Страница 156: ...this field Additional file formats can be entered by separating extensions with a comma Ensure that the associated application is installed on the secondary server before enter ing extensions To conf...

Страница 157: ...all incoming faxes are sent for manual routing or leave the line UNADDRESSED which allows users with Operator Router or Administrator privileges to route faxes from the unaddressed mailbox to any oth...

Страница 158: ...Admin Guide Routing Type Digital FaxPress Plus Servers 142...

Страница 159: ...r Administrator Guide 143 Server Information The Server Information tab displays the FaxPress Plus Server Name Serial Num ber Network IP Address and Number of Channels To change the FaxPress Premier s...

Страница 160: ...provided for backward compatibility with FaxPress servers and are not editable in Premier The Date Format section allows you to select the date format you want the Premier to use for all date listing...

Страница 161: ...r Server Information User Authentication Novell only Configuration required Two of the FaxPress Premier s Server Properties the Line Settings and the Dialing Properties require configuration immediate...

Страница 162: ...click on the serial number or name of the FaxPress Premier and select Login as 3 Enter Administrator in the User Name field and leave the Password field blank unless you ve already set an Administrato...

Страница 163: ...come very large and can potentially affect the amount of disk space available to store new incoming and outgoing faxes Automatic Cleanup The Automatic Cleanup section allows you to set the Premier to...

Страница 164: ...Use the Delete Notices older than option to have the Premier purge outdated notices Enter the number of days notices will be stored before being deleted Use the Delete Transaction Logs older than opti...

Страница 165: ...Admin Guide Storage Reclamation FaxPress Premier Administrator Guide 149...

Страница 166: ...Novell System Administrator documentation In the How Should FaxPress authenticate users section use the radio buttons and fields to specify the method for users to access FaxPress Premier This will d...

Страница 167: ...have access to all available FaxPress servers You can accept the context that is listed in the field under the checkbox or you can click Browse and use the Authentication Context window to select a n...

Страница 168: ...radio button for this New Accounts or Existing Accounts op tion then enter a password in the field if you want to change the password you have shared with users so they can log into FaxPress Premier d...

Страница 169: ...FaxPress Premier Administrator Guide Creating User and Group Accounts...

Страница 170: ...the individual Premier user s client work station To access and configure the User Properties follow these steps 1 Open FaxPress Plus Start Programs FaxPress Plus FaxPress Plus 2 Log in as Administra...

Страница 171: ...Properties FaxPress Premier Administrator Guide 155 8 The User Properties opened by right clicking on a user and selecting Proper ties contains the same settings as the Add User screen except for the...

Страница 172: ...Configuring the User Properties 156 9 The Original Settings Based On field appears only in the Add User screen opened by right clicking on an existing user and selecting Add and not in the User Proper...

Страница 173: ...Admin Guide Configuring the User Properties FaxPress Premier Administrator Guide 157 Setting the User Account Properties The User Account tab contains the most basic Premier account settings...

Страница 174: ...ifferent op erating privilege levels A user s privilege level determines access to faxes and FaxPress Premier functions There are four privilege levels User Can send list hold view print save discard...

Страница 175: ...ings Optional Check to allow the user to modify their own Premier account settings Enforce Bill Back Code Optional Check to force the user to enter a Bill Back Code each time a fax is sent Priority De...

Страница 176: ...is set to earlier than the current time faxes will be sent immedi ately After Sending Fax section Do not print This is the default value Nothing will be printed following a fax transmis sion Print con...

Страница 177: ...setting to allow the user s faxes to be sent out on any available line Baud Rate set the maximum baud rate for fax transmission Retries section Number of Retries set the default maximum number of time...

Страница 178: ...d to the user s mail box Forward to FaxPress user Select to have all personal incoming faxes automatically forwarded to another Premier user Forward to Remote Fax Email Select and enter a fax number t...

Страница 179: ...e parameters The Queue button contains information the Premier uses to send print jobs to an NT sharable printer NT HOST Name Enter the name of the printer s host computer Printer Sharable Name Enter...

Страница 180: ...y section The Printer Type section includes a variety of options Use the Other PCL option for HP printers that use PCL format e g HP series 2 models Use the Postscript option for printers that use pos...

Страница 181: ...ath or select Browse to find the da tabase Password If you database is password protected enter the password here Microsoft SQL Server Use this type of database if you have a resident MS SQL Server Co...

Страница 182: ...l servers typically look for a return email address before accepting mail Attachment format allows the user to specify which format inbound attached files will be received in The options are TIF DCX o...

Страница 183: ...he different folder views 4 Expand the Users Groups branch 5 Right click on Groups and select Add Group to open the New window In the Group Name field enter the name of the new FaxPress Premier group...

Страница 184: ...hive Settings Location of Premier Archive database Email Other Email integration settings as well as default cover page and attachment format preferences About Privilege Levels User accounts are based...

Страница 185: ...is different See Setting User Passwords Important on page 193 or Novell Single Sign On on page 194 in this section for more information To assign a user a password other than the blank password automa...

Страница 186: ...le Sign On SSO is enabled for your Enterprise server you will not be able to log in remotely via the FaxPress Enterprise Web Interface until you change your password 3 In the User Account tab of the U...

Страница 187: ...ssword field blank and enter the new password in the New Password and Confirm Password fields Even if the user has been created using the Active Directory Synchronizer and a random password has been a...

Страница 188: ...you create FaxPress Enterprise users from existing Active Directory Microsoft Exchange or Novell network database groups the FaxPress Enterprise login process can be integrat ed with your network logi...

Страница 189: ...ressed and Administrator will appear in the Users Groups Users folder the first time you log into FaxPress Plus as Admin istrator and expand the Administration folder The Guest account is by default c...

Страница 190: ...ac counts with Administrator privileges these accounts can also be used 3 Select the Administration folder view 4 Expand the Users Groups branch 5 Select Users to display the list of current user acc...

Страница 191: ...other new users on that account This means you ll only have to set up each user s individual settings printer configuration for example once rather than for each new user 7 The Add User screen will be...

Страница 192: ...Admin Guide Manually Creating Users 176...

Страница 193: ...FaxPress Premier Administrator Guide Importing and Mapping Users...

Страница 194: ...ion utility to migrate Archived jobs 5 Confirm all jobs migrated successfully If the migration failed replace the Archive databases with the backup copy and now we go back to the status before migra t...

Страница 195: ...n is very similar to the procedure for the Migrate from FaxPress option Options specific to the Migrate from FaxPress Premier procedure are indicated 4 Select the source server you want to import from...

Страница 196: ...with the Migration Wizard 180 5 The Select Option window lets you select items to import from the source Fax Press In this example user data corporate phone book and archived faxes from the source se...

Страница 197: ...step 9 To use the same Archive database select the type of da tabase Access or SQL in the Source DB tab and enter the password for the database 7 Click the Advanced button The Advanced button requires...

Страница 198: ...enter the name and password for the administrator with access rights to that folder Skip forward to step 14 9 To create a new location for the imported Archive database select Using a dif ferent Arch...

Страница 199: ...n Wizard FaxPress Premier Administrator Guide 183 10 In the Source Folder tab browse to the directory for the database you are im porting the archive from then enter the name and password of the admin...

Страница 200: ...e information If you ve confirmed that the default field type values have been modified see Checking FaxPress and FaxPress Premier Field Types on page 178 for info use the Advanced screen s pull down...

Страница 201: ...with the Migration Wizard FaxPress Premier Administrator Guide 185 14 The Select User window requires you to click either the All Users option as shown or click Selected Users then select individual...

Страница 202: ...tion FaxPress Premier The Select User Option screen allows you to specify whether or not to overwrite the existing user accounts on the destination FaxPress Premier with user account data from the sou...

Страница 203: ...mailbox IDs of the us ers imported from the source FaxPress Premier to the same users on the destina tion FaxPress Premier Replicate personal cover page Selecting this option will copy the personal c...

Страница 204: ...n Wizard 188 click Back or click Next to begin importing users 18 The Finish window opens when the process is complete If there are any errors during the migration process they will be displayed as sh...

Страница 205: ...rs with the Migration Wizard FaxPress Premier Administrator Guide 189 19 Log on to the destination FaxPress Premier server and check the Properties of the imported users to make sure the users have be...

Страница 206: ...g registered Exchange user ac counts follow these steps 1 Go to Start Programs FaxPress Administration Tools Import Mi crosoft Exchange Users 2 In the Register FaxPress Users window log in to the desi...

Страница 207: ...Admin Guide Importing Microsoft Exchange Users FaxPress Premier Administrator Guide 191 OK...

Страница 208: ...n the user switches applications during that particular session When FaxPress Premier users are created individually one at a time the user s password is maintained separately from the network passwor...

Страница 209: ...password will not appear in any client or user interface This means users will not initially know their Premier passwords and so will not be able to log into the Web Interface or log into their accou...

Страница 210: ...tionally create one or more FaxPress Premier user account template s 4 Let users login Their FaxPress Premier accounts and mailboxes will be automati cally created the first time they login Note Some...

Страница 211: ...box in the User Authentication screen The standard settings of automatically created user accounts can be customized at any time See Creating User Accounts on page 168for more information Login When a...

Страница 212: ...a new FaxPress User please create and specify the name of the mailbox in the Mailbox field the FaxPress mailbox will be created and your network login will be associated with the designated FaxPress m...

Страница 213: ...n break the association between a FaxPress mailbox and a Novell network user by removing the link from the FaxPress mail box to the fully qualified network name or FNN This may be necessary prior to r...

Страница 214: ...from the FaxPress Plus server if those users are first deleted as individual users from Active Directory User Mapping and the Email Gateway Service After importing Active Directory users to FaxPress P...

Страница 215: ...Admin Guide Using the Active Directory Synchronizer FaxPress Premier Administrator Guide 199 3 In the General screen enter the required information as described below and click Next...

Страница 216: ...unning indicated by the Started in the Embedded Services folder in FaxPress Plus this option will allows you to specify when the Synchronizer should update Premier user informa tion with information f...

Страница 217: ...n stored in a subdirectory of the Active Directory folder on the Premier 4 The Profiles window provides three options Select a Profile From the Follow ing List available only if a profile has already...

Страница 218: ...will be available for future use Once created on Active Directory the new profile will appear in the Select a Profile From the Following List sec tion and will be available to any FaxPress Premier Pro...

Страница 219: ...Directory users and groups It does not recognize Active Directory user containers As shown in the above example four pre configured default Active Directory FaxPress User Attributes mappings Premier D...

Страница 220: ...nges to the Active Directory accounts The Edit Condition button can be used for example to specify what might happen to a FaxPress Premier User s account when the Active Directory account expires as s...

Страница 221: ...tomize the assigned password as described in Setting User Passwords Important on page 193 The Set FaxPress user password to option allows you to assign one default password for all FaxPress Premier u...

Страница 222: ...execute and then stop the Synchronizer service If the Synchronize Now button is used the Synchronizer service will always stop after execution even if the Synchronizer service was running initially R...

Страница 223: ...Premier user information manually by using the Synchronize Now button described in step on page 206 11 Finally expand the Users Groups branch of FaxPress Plus to confirm the new users and groups have...

Страница 224: ...Admin Guide Using the Active Directory Synchronizer 208...

Страница 225: ...FaxPress Premier Administrator Guide FaxPress Plus Administration...

Страница 226: ...view the rasterized fax image and then decide if they approve of the appearance and content be fore sending the fax Fax Approval allows you to stipulate outgoing fax approval criteria for each FaxPres...

Страница 227: ...sent by these users must be ap proved prior to transmission International Only international faxes sent by these users must be approved prior to trans mission No Approval No approval is required prior...

Страница 228: ...e new screen Approvers is displayed The left panel displays all the available users with Administrator and Operator privileges Select any or all of these users by double click them or highlighting one...

Страница 229: ...rior to sending the fax that the fax will require approval prior to transmittal To approve faxes follow these steps 1 Login to FaxPress Plus with Administrator or operator privileges 2 Expand your Mai...

Страница 230: ...Admin Guide Configuring Fax Approval 214 To reject the fax right click on the fax and select Approve and No The status of in the originator s Outgoing Fax Queue will show Not Approved...

Страница 231: ...or privileges 2 Select either the All Folders folder view or the Administration folder view and select the Fax Lines All of the fax lines configured for this FaxPress Premier server will be displayed...

Страница 232: ...Lines 216 4 The Fax Line Settings allows you to configure the parameters for this line Fax line settings can also be accessed through the Server Properties See Line Set tings on page 134 for detailed...

Страница 233: ...Admin Guide Configuring Fax Lines FaxPress Premier Administrator Guide 217...

Страница 234: ...klist Note Incoming CSID blocked calls might not be shown in the error log if your FaxPress server is equipped with an EICON fax board The incoming outgoing deny list feature is configured by editing...

Страница 235: ...Outgoing section contains phone numbers that you wish to prevent outgoing calls to The phone number should be in canonical format 1 408 555 1212 Note Phone numbers should be preceeded by any country s...

Страница 236: ...a non zero value the call is terminated before the fax is received and no error code is generated The default value for Reject Call is 0 The Route To User ID value is assigned based on the user ID tha...

Страница 237: ...ate a list of admissible bill back codes then implement them by checking the Enforce Bill Back Code option in the User Properties dialog box For more information about enforcing Billback codes refer t...

Страница 238: ...file with all your bill back code information directly into the bill back code table To import bill back code information into the bill back code tables follow these steps 1 Right click on your Bill B...

Страница 239: ...Premier s IP Address shut it down reboot it or reset the fax board The Trace Management folder allows you to enable trace information on the Premier s ser vices to be recorded retrieved or sent to Ca...

Страница 240: ...e FaxPress Premier Software on page 73 for more information Approval The Approval folder allows you to define fax approval requirements for individual users and grant approver status to specific FaxPr...

Страница 241: ...can be either native or external phonebooks Only the Fax Press Premier Administrator or a user with Operator privilege can edit the corporate phone book Refer to Contacts and Phone Books on page 244 F...

Страница 242: ...t where it was sent and other information about the fax The same type of information is recorded for every fax received by the fax server Only FaxPress Pre mier users with Administrator privilege can...

Страница 243: ...ansaction log records In the Days field enter the duration for this view 5 Click on the Filters tab to define filters for each of your transaction log folders Display all records in the given date ran...

Страница 244: ...gs 228 For received transactions To Fax recipient RTI Remote Terminal Identity Line FaxPress line number on which the fax was received Status Choose from Succeeded or Failed faxes For transmitted tran...

Страница 245: ...nu Choose Properties to display the Transaction Logs Property dialog box This window provides fax details status date received RTI Remote Terminal ID num ber of pages transmission time resolution comp...

Страница 246: ...d Logs or Transmitted Logs branch in the FaxPress Plus tree 2 Choose the Print option and select a printer FaxPress Network or Local printer driver 3 Define the date range and filters for this log to...

Страница 247: ...opies of all incoming faxes outgoing faxes or both follow these steps 1 Select either the Incoming Fax folder for inbound faxes carbon copying or the Outgoing Fax folder for outbound faxes carbon copy...

Страница 248: ...Admin Guide Using the Carbon Copy Feature 232...

Страница 249: ...FaxPress Premier Administrator Guide Backup Restore...

Страница 250: ...iguration user mapping registry settings and faxes stored in the backup folder cannot be accessed until the System Restore utility is run The Restore command allows those files to be returned to eithe...

Страница 251: ...Admin Guide Backup Restore FaxPress Premier Administrator Guide 235 4 The Backup Service window contains the Configuration tab...

Страница 252: ...kup images can be kept In the Supervisor field enter an account with supervisor privileges or the Supervisor ac count name itself along with the Supervisor Password Be sure to Confirm the Supervisor p...

Страница 253: ...with the backup information The target Premier is always the one running the Restore util ity Note The Restore utility will overwrite any existing settings on the target Premier server To enable the F...

Страница 254: ...hen take the following steps 1 When you reach the Select Mode window shown above select the Restore from FaxPress Plus Backup option then click Next The Select Backup Image win dow opens Browse to and...

Страница 255: ...elect the Restore Everything option and click Next 3 The Report window opens Click the checkbox for the Email Restore Report op tion if you want the FaxPress server administrator to get an email repor...

Страница 256: ...n Guide Backup Restore 240 4 The Summary window appears Check the items listed and make sure you have configured the restore the way you want If you need to make changes click Back If not then click N...

Страница 257: ...Admin Guide Backup Restore FaxPress Premier Administrator Guide 241 5 A message box appears with tips and procedures you need to follow as part of the restore process...

Страница 258: ...and procedures as necessary then click Yes to begin the restore process A progress message box appears The target FaxPress Plus server system will reboot when the restore is complete Follow the instr...

Страница 259: ...FaxPress Premier Administrator Guide Contacts Phone Books...

Страница 260: ...can be con figured by users with Administrator or operator privileges The proprietary FaxPress Phone Books is actually one phone book with different groups within it The ALL group contains all the ot...

Страница 261: ...oup To create a new phone book group follow these steps 1 Log into your FaxPress Premier server with Administrator privileges and select the Administration folder view 2 Expand the Corporate Phone Boo...

Страница 262: ...e Group Name text box 5 Click OK to accept the values A new folder will now be visible under the Personal Phone Books folder You now can add individual members to your group 6 To add members to the gr...

Страница 263: ...import members continue to the next section Import FaxPress Phone Books Importing a Phone Book File You can import four types of phone book files Standard Comma Delimited Files csv Custom Comma Delimi...

Страница 264: ...ur Fax Press fields in Target Phone Book Fields b Use the Add Link button to establish a link between the fields selected from the source dBase file and the target phone book see above The link is sho...

Страница 265: ...ce number Comment or Group 4 After locating the file click OK to import the file The phone book number will all be located in the folder ALL if no Group is defined in your imported file or the Group n...

Страница 266: ...Admin Guide Contacts and Phone Books 250 3 Select Export from the context menu 4 The SaveAs dialog box will be displayed...

Страница 267: ...access an external ODBC database and use it as your phone book follow these steps 1 Open FaxPress Plus 2 Expand the Administration branch and click on Corporate Phone Books 3 Right click on External D...

Страница 268: ...rver such as Microsoft SQL server select an existing or create a new connection string This is done by clicking the select button The local ODBC user interface comes up to allow you to select the ODBC...

Страница 269: ...Admin Guide Contacts and Phone Books FaxPress Premier Administrator Guide 253 The Database Phone Book dialog box will be displayed...

Страница 270: ...ollowing FaxPress fields can be mapped into fields in the database phone book Table The define tables in your database can be selected from the drop down list First Name and or Last Name To associate...

Страница 271: ...ck Code Map this phone book field to the equivalent BillBackCode column in your database table This is an optional field 3 To map the database table to your view select one of the database tables in t...

Страница 272: ...with contains does not contain etc 6 You can view the SQL statement that is generated as a result of the mapping and the criteria that you have set by clicking on the SQL Statement button This is an i...

Страница 273: ...be defined 1 Right click on any phone book view and select Properties from the context menu The Phone Book View tab will be activated 2 Select the table you want to join by finding it in the Table sc...

Страница 274: ...her to create the fax phone number 1 Right click on any phone book view and select Properties from the context menu The Phone Book View tab will be activated 2 Click the Build button to the right of F...

Страница 275: ...e the account set up by the administrator to log into the database for all users If this log on fails FaxPress will require each user to setup their own data source name DSN 3 If you are connecting to...

Страница 276: ...nts to be emailed to a specified recipient based on pre defined parameters For example an administrator can be notified via email when a specific service has started and or stopped on the FaxPress Plu...

Страница 277: ...Admin Guide Alert Service Module FaxPress Premier Administrator Guide 261 5 The Alert Properties dialog box is displayed...

Страница 278: ...e Module 262 6 A default set of alerts will be displayed in the Alerts list You can return to this set of default alerts at anytime by pressing Default 7 To add a custom alert press Add The Select Ale...

Страница 279: ...the default port number Under most cir cumstances there is no need to change this Sender Address Email address of sender of email Example faxpressad ministrator yourcompany com Recipient Address Email...

Страница 280: ...FPBWSrvc Timeout 266 Scheduled reindex FPAdminSrvc FPQMSrvc beginning 267 Unscheduled reindex FPAdminSrvc FPQMSrvc beginning 268 Reindex completed FPAdminSrvc FPQMSrvc 271 Watchdog timer FPStartupSrvc...

Страница 281: ...stored in an admin configurable directory store all the cap tured information for later viewing by an administrator The Performance Monitor function is pre installed in the FaxPress server but certain...

Страница 282: ...Admin Guide Performance Monitor 266 4 Select FaxPress Queue Manager Line from the Performance object drop down...

Страница 283: ...ce Monitor FaxPress Premier Administrator Guide 267 5 Select the All counters and All instances radio buttons Note For subsequent performance objects selected in step 4 these radio buttons might be gr...

Страница 284: ...mber Line long distance PBX access number Line number Line remote ID CSI Line routing method Line status FaxPress Queue Manager Service Build label Notice records count Notice records unused count Rec...

Страница 285: ...sion error count Transaction log converting job count Transaction log held convert job count Transaction held send count Transaction log pending job count Transaction log sending count Transaction log...

Страница 286: ...FaxPress Premier Administrator Guide System Diagnostics...

Страница 287: ...tory contains both the System Information and Trace Management folders The System Information directory displays the FaxPress Premier server s system infor mation and can also be used to make changes...

Страница 288: ...tions right click anywhere in the right panel These functions include changing the FaxPress Premier Server s IP Address shutting down or re booting the Premier and resetting the Premier s fax boards T...

Страница 289: ...file in formation on these services can be enabled or disabled recorded retrieved or sent to Castelle tech support for analysis by right clicking on the service and selecting from the menu options Th...

Страница 290: ...Admin Guide System Diagnostics 274...

Страница 291: ...e file information on these services can be enabled or disabled recorded retrieved or sent to Castelle tech support for analysis by right clicking on the service and selecting from the menu options Th...

Страница 292: ...FaxPress Premier Administrator Guide Email Integration...

Страница 293: ...ion of the Premier s embed ded Email Gateway service Both enable inbound and outbound faxing through Exchange synchronizing of the Premier and Exchange user databases and use of the global address boo...

Страница 294: ...nd receive faxes The embedded Email Gateway for Generic SMTP has been tested in variety of email environments It has proven to be a very reliable alternative to NLMs or connectors especially since it...

Страница 295: ...FaxPress Premier Administrator Guide Drop Directory and the DropFax Service...

Страница 296: ...ve document format and also supports priority fax job settings controlled by the third party application FaxPress also supports the development of custom production fax applications using JA VA VB or...

Страница 297: ...and the DropFax Service FaxPress Premier Administrator Guide 281 5 Use the New screen to specify your drop directory s parameters Drop directories can be defined in any sharable folders on the network...

Страница 298: ...ing value from 1 to 9999 with which drop directories searches will be ordered Directories are searched in the increasing order of their priority Directories with the same priority are searched in rota...

Страница 299: ...arty applica tion can put the job data and control files in the directory The data files should be put into the directory before the control files The names of these files must be DOS format up to 8 c...

Страница 300: ...hh mm specifies date mm dd yy and time hh mm to delay sending for jobs NODELAY specifies sending is not to be delayed default unless delay di rective appeared earlier in job control file BILLBACK code...

Страница 301: ...e lines can be individually specified If a message directive does not include message text then the corresponding message line will be blank Available message lines are MESSAGE1 through to MESSAGE16 R...

Страница 302: ...originators of drop directory jobs must en sure that names assigned to the control and data files are unique within their directory for at least the duration of the job s processing The job data file...

Страница 303: ...specific user For example a pharmacy could route all prescription faxes from doctors to the DropFax directory of a specific line or user and the pharmacy s custom application could process these presc...

Страница 304: ...Premier Administra tor privileged user in the Administrator field and a password in the Password field The DropFax service will use this Administrator account to retrieve faxes from the FaxPress Prem...

Страница 305: ...es and are not searchable Fax Naming The Fax Naming field allows you four options to specify the way fax es are identified in the DropFax directory Serial Number Job ID Date Serial Number Job ID Job I...

Страница 306: ...ath to the Directory where inbound faxes will be directed or press the button to browse for folder and enter a User Name and Password Specify a network user with access rights to the share The DropFax...

Страница 307: ...DropFax Service FaxPress Premier Administrator Guide 291 4 After the DropFax service is configured it must be started To start the DropFax service for incoming faxes right click on DropFax in the Embe...

Страница 308: ...FaxPress Premier Administrator Guide Using the Imprint Header...

Страница 309: ...routinely appear on an outgoing fax cover and incoming page such as Sender fax phone number voice number and email address Fax recipient name company fax number voice number and email address Bates nu...

Страница 310: ...oing and Incoming Imprint Header 294 5 Select the For outgoing faxes the imprint line on the top of the page option Selecting this option will make the Settings button appear Click the Settings button...

Страница 311: ...lected you ll need to de select and then re select it for the Settings button to appear 6 Use the Imprint Text field of the Imprint Settings window to enter the combi nation of Imprint Header Keywords...

Страница 312: ...t will appear on the outgoing fax exactly as typed in the Imprint Text field Next the Imprint Header Keywords separated by slashes are entered M D Y This will define the date as month day and year e g...

Страница 313: ...tomizing the Outgoing and Incoming Imprint Header FaxPress Premier Administrator Guide 297 4 Select the Advanced Functions tab 5 Select the Add a date and time stamp on the top of each incoming fax pr...

Страница 314: ...nformation that covers or obscures the underlying fax image which is unrecover able once the imprint header is applied The default Override setting is 1 True which replaces the one line header each ti...

Страница 315: ...he header cfg file Modifying Font Style and Size with the Header cfg File Enabling the imprint header in the Advanced Functions creates a header cfg file in the C Castelle system cfg directory of the...

Страница 316: ...rface for setting this functionality To add Bates numbering to the header the configuration file bates cfg must be present on the FaxPress Plus server in the directory C Castelle System Cfg The header...

Страница 317: ...ader cfg file the b variable is the unique identifier for each page and the i variable defines the page range listing the first page of the document and the last page of the document as defined by the...

Страница 318: ...idth Meaning s 1 Space M 2 Month D 2 Day Y 4 Year YYYY y 2 Year YY H 2 Hour 24 h 2 Hour 12 p 2 AM PM m 2 Minute S 2 Second X 0 Put in front of date time string means date time transmitted received def...

Страница 319: ...n The imprint header can also be customized and used to replace the fax cover page Infor mation typically found on an outgoing fax cover page can be compressed into the header Incoming imprint header...

Страница 320: ...FaxPress Premier Administrator Guide Web Client Interface...

Страница 321: ...l as users Personal Folders are not accessible through the Web Client Interface Use FaxPress Plus to access these features Pop up Blocker and the Web Client Internet Explorer 7 with Windows XP Service...

Страница 322: ...workstation is required By default the HTTP protocol is disabled HTTPS must be used instead A se cure connection is verified by the lock icon in the status bar of the browser To access the Web Client...

Страница 323: ...ide 307 5 In the User field enter Administrator If this is the first time you ve logged into the Administrator account or if you have not yet set a password leave the Pass word field blank and click L...

Страница 324: ...res select the Administra tion view For information on using the different features and options available from the Web Interface refer to the chapters on using FaxPress Plus and config uring Premier s...

Страница 325: ...Admin Guide Web Client Interface FaxPress Premier Administrator Guide 309...

Страница 326: ...FaxPress Premier Administrator Guide Web Client Printer...

Страница 327: ...provides faxing capabilities for workstations that do not have the 32 bit Windows client installed whatever the reason Used in conjunction with the Web Client Interface the Web Client Printer provides...

Страница 328: ...a new directory Otherwise click Next to contin ue 5 Provide the URL to a FaxPress server This URL is the same path used by clients to access the FaxPress Plus Web Client and is usually a secure URL t...

Страница 329: ...er FaxPress Premier Administrator Guide 313 6 Once the Web Client URL is verified installation is ready to begin Click Install to begin installation of the Web Client Printer driver on the client mach...

Страница 330: ...Installing the Web Client Printer 314 8 Once installation is complete verify that the Web Client Printer driver is installed by going to Start Settings Printers and Faxes and selecting Castelle Web Cl...

Страница 331: ...eferences dialog box is displayed Make any changes and click OK Click Cancel if you wish to exit without making chang es 10 Once the Web Client Printer is installed and configured you can print from a...

Страница 332: ...Admin Guide Installing the Web Client Printer 316...

Страница 333: ...pplications are ready to send faxes using the FaxPress server and without the need to launch the FaxPress Plus Windows client To print using the FaxPress Web Client Printer driver 1 In any Windows bas...

Страница 334: ...page 305 to log in to the Web Client Interface Note The Web Client Printer Compose Fax dialog contains the same options and features as the FaxPress Plus Windows client About the FaxPress Premier Send...

Страница 335: ...Admin Guide Using the Web Client Printer FaxPress Premier Administrator Guide 319 5 When you are finished click Send Fax in the upper right hand corner of the Com pose Fax dialog to send the fax...

Страница 336: ...s Web Cli ent Printer enables users to fax without the need to launch or install the FaxPress Plus Win dows client To print users select the Castelle Web Client Printer driver as they would select any...

Страница 337: ...FaxPress Premier Administrator Guide Fax Reporting...

Страница 338: ...endly presentation tool for the Pre mier s operations generates the Premier s fax transaction log information in a variety of report formats The Fax Report s comprehensive analysis of the Premier s fa...

Страница 339: ...ing Outgoing Fax Success Failure Report Outgoing Fax Success Failure Report Incoming Fax Success Failure Report Incoming Outgoing Generating Individual Fax Reports To generate an individual fax report...

Страница 340: ...ion select one of the five standard reporting periods or define one by entering a range of dates in the fields provided 7 Click Show Fax Report will now retrieve the specified fax transaction log info...

Страница 341: ...els or if you need to schedule fax ing so the usage is more evenly distributed over time 1 Log into FaxPress Plus as Administrator 2 Open the Administration folder 3 Select Fax Reports in the tree 4 D...

Страница 342: ...ax Channel Usage chart is shown below Check for levels of usage at the different times listed The height of each bar indicates the percentage of channel capacity being used at the time shown below the...

Страница 343: ...to the administrator To set up or configure these alarms use the following procedure 1 When logged into FaxPress Plus as Administrator expand the Administration branch of the FaxPress Neighborhood tr...

Страница 344: ...e an alarm is sent For example you can enable the total channel usage alarm and set it to be sent when usage reaches 90 of capacity Use the Send alarm every text box to set the frequency at which repe...

Страница 345: ...Fax Volume Report Incoming System Fax Volume Report Incoming Outgoing System Fax Volume Report By Billback Code Outgoing System Fax Volume Report By Fax Number Outgoing System Fax Volume Report By Ch...

Страница 346: ...ax Reports folder 4 Double click on the type of report you d like to generate 5 In the Report window confirm the Name field displays the correct fax report type 6 In the Date Range section select one...

Страница 347: ...FaxPress Premier Administrator Guide Creating Cover Pages...

Страница 348: ...ress Premier Personal Cover Page Personal cover pages are used only for your own outgoing fax es You can create up to eight personal cover pages and choose between them at the time you send a fax All...

Страница 349: ...enient reliable way to create a new customized cover page is to use or modify an existing template Castelle strongly recommends that you use the provid ed Cover Page Templates to create your personal...

Страница 350: ...m cover page template This is the more convenient efficient option of the two mentioned above and is the one covered in the next section See Creating a Cover Page Template from a Blank Word Document o...

Страница 351: ...inistrator Guide 335 5 Here is a cover page created from the existing Generic doc file The boldface text font has been changed and a company name and logo graphic have been added Note that the keyword...

Страница 352: ...ation branch of FaxPress Plus You must be logged in as Administrator as a user with Admin istrator privileges Publishing a Corporate Cover Page To make a new customized cover page template available a...

Страница 353: ...de 337 3 Browse to and select the file name of your new custom cover page template com pany doc in this example 4 Click OK to the Cover Page OK message 5 The new cover page will now be added to the Co...

Страница 354: ...support Spanish characters for example you d first select the entire bracketed fax key word field including the angle brackets and then specify a font type that supports Spanish for the keyword field...

Страница 355: ...an example of a Spanish custom fax cover page created from the Coverpage doc file The boldfaced text appearing outside the angle brackets has been changed from En glish to Spanish graphics have been a...

Страница 356: ...T create a cover page template for use with the FaxPress Premier without installing and using the Castelle Cover Page Macro The server software requires that each cover page template contain the corre...

Страница 357: ...Word document 1 After installing the FaxPress Plus client software choose the command Start Programs FaxPress Install Cover Page Macro 2 After installing the Cover Page Macro open a new blank document...

Страница 358: ...of all the fields you want in the default font and font size and then add all of the keyword fields to your cover page template before making format changes Also it is best to add all of the field na...

Страница 359: ...nistrator Guide 343 6 The field in brackets appears on your template Press Enter then enter the name of the next field such as the Fax Number of the recipient 7 Select the FaxPress CoverPage Recipient...

Страница 360: ...ilar way add the names of the fields and the keyword fields for other ele ments you want to add to your cover page template such as the From field and the Fax No field in the From submenu and the Subj...

Страница 361: ...ANNOT MODIFY any text or spaces between the brackets of the keyword fields If you alter the text or spaces between the brackets the field will not be recognized by the FaxPress Plus software 9 To add...

Страница 362: ...OMIT ANY OF THE 16 LINES AND DO NOT ADD 17 LINES The FaxPress server soft ware requires 16 lines for the cover page message and if you add more than 16 lines the message will be included as an attach...

Страница 363: ...Premier Administrator Guide 347 13 When you are satisfied with your cover page template rename 8 characters long or less and save it to the Cover Page Templates folder To become avail able for your n...

Страница 364: ...in Guide Creating Cover Pages with Microsoft Word 348 be added to the Corporate Cover Pages folder in FaxPress Plus s Administra tion folder See Publishing a Corporate Cover Page on page 336 for detai...

Страница 365: ...FaxPress Premier Administrator Guide Merging Faxes...

Страница 366: ...erge follow these steps 1 To open the FaxMerge installation doc go to Start Programs FaxPress Plus Microsoft Office Support Install FaxMerge 2 Click Enable Macros if prompted 3 In the MailMerge doc Wo...

Страница 367: ...1 Do a search on your current drive for Normal dot file and write down the path to it 2 With your Windows Explorer browse to your Program Files Castelle Fax Press Third Party MS Office Utilities Under...

Страница 368: ...alized document to many recipients To become available the FaxMerge feature must first be installed from the FaxPress Plus client Required ODBC Data Sources and Drivers The following data sources and...

Страница 369: ...Admin Guide Merging Faxes FaxPress Premier Administrator Guide 353...

Страница 370: ...Admin Guide Merging Faxes 354...

Страница 371: ...aching a data source to your MailMerge document 4 Inserting the fields into the Main document 5 Faxing merged documents Creating a Main Document MS Word uses the term Main document to describe what ca...

Страница 372: ...Letters from the context menu 4 Select Active Window to make the current document a merge template or to change the document type Or if there are no open documents and you d like to create a new merg...

Страница 373: ...the Get Data button to specify your data source or use the Edit button to edit your document Merged documents are faxed without a cover page To include a cover page set up the first page of the docume...

Страница 374: ...g the data source is typically a contact list or phonebook Note Please remember that your data source must contain a field with the fax number for each recipient To attach a data source to your Main d...

Страница 375: ...atabase dBase file Text or CSV file or MS Query file In this example Castelle mdb is an Access database that contains fax numbers In the Files of Type field make sure the correct kind of data source i...

Страница 376: ...lect a Table or Que ry In this example we have attached an Access database so the Microsoft Access dialog box is displayed Select an item from the Table or Query tab 4 Word will now try to import the...

Страница 377: ...ocuments Select the one you just created Two new fields are now displayed in your Word toolbar Insert Merge Field and Insert Word Field 4 To insert the fields from your attached filed or database into...

Страница 378: ...s of faxing you will first be asked to map data source names to FaxPress Premier names When you have finished the mapping faxing will start automat ically To fax your merged document follow these step...

Страница 379: ...k on Delete 7 When done click OK start the merging and faxing or Cancel to abort 8 The FaxPress Login maybe displayed if you have not configured FaxPress for au tomatic login You can select Configure...

Страница 380: ...ecipient information i e names fax num bers etc 2 Using MailMerge to create a Main document 3 Attaching a data source to your MailMerge document 4 Inserting the fields into the Main document 5 Faxing...

Страница 381: ...rge with Microsoft Word Office 2000 XP and 2003 FaxPress Premier Administrator Guide 365 2 In the FaxPress Server Login dialog box choose a FaxPress Premier Server to log in to enter a User Name and P...

Страница 382: ...Admin Guide Using FaxMerge with Microsoft Word Office 2000 XP and 2003 366 3 Select Tools Letters and Mailings MailMerge Wizard...

Страница 383: ...dmin Guide Using FaxMerge with Microsoft Word Office 2000 XP and 2003 FaxPress Premier Administrator Guide 367 4 Make sure the Letters radio button is selected and click Next Starting docu ment button...

Страница 384: ...Admin Guide Using FaxMerge with Microsoft Word Office 2000 XP and 2003 368 5 Next select the Use the current document radio button and then click Next Select recipients...

Страница 385: ...xPress Premier Administrator Guide 369 6 Leave the Use an existing list radio button selected and click Browse to open the Select Data Source window Open the data source you created in Creating a Data...

Страница 386: ...FaxMerge with Microsoft Word Office 2000 XP and 2003 370 The Mail Merge Recipients window allows you to select recipients for your merged document Use the Select All button and click OK or specify ind...

Страница 387: ...sing FaxMerge with Microsoft Word Office 2000 XP and 2003 FaxPress Premier Administrator Guide 371 8 Next make sure the name of your data source file appears as the existing list from which the recipi...

Страница 388: ...fice 2000 XP and 2003 372 drawn 9 Next to insert the merge fields click on the icon to the left of the Insert Word Fields button The name of this icon is Insert Merge Fields The icon s descrip tion wi...

Страница 389: ...n Guide Using FaxMerge with Microsoft Word Office 2000 XP and 2003 FaxPress Premier Administrator Guide 373 10 In the Insert Merge Field dialog box make sure the Database Fields radio but ton is selec...

Страница 390: ...ields dialog box correspond to the fields in your Excel data source file Select the fields from your data source that you d like to add to your Word document and click Insert 12 After you ve finished...

Страница 391: ...Word Office 2000 XP and 2003 FaxPress Premier Administrator Guide 375 13 Write the text and edit your document Merged documents are faxed without a cover page To include a cover page edit the first p...

Страница 392: ...dmin Guide Using FaxMerge with Microsoft Word Office 2000 XP and 2003 376 14 Once you ve finished editing your document click on MS Word Tools FaxPress Mail Merge 15 When prompted to Save your documen...

Страница 393: ...Guide 377 16 After the document is saved the FaxPress Fields Map will appear as shown be low Map the Fields you want 17 Map the Fields you want and click the Map button to have fields on the right pa...

Страница 394: ...FaxMerge with Microsoft Word Office 2000 XP and 2003 378 When FaxMerge finishes its process the document and multiple recipients will be forwarded to the FaxPress Click OK You have completed the FaxPr...

Страница 395: ...ice 2000 XP and 2003 FaxPress Premier Administrator Guide 379 Uninstalling FaxMerge To uninstall reopen the MailMerge doc document Start Programs FaxPress Plus Microsoft Office Support Install FaxMerg...

Страница 396: ...FaxPress Premier Administrator Guide Archiving Faxes...

Страница 397: ...ll use this account name to access the target folder and store faxes The Archive configuration will also require a network user name with read access rights to the directory where the archived faxes w...

Страница 398: ...ire the following information What to archive incoming faxes outgoing faxes or transaction logs The archival frequency and storage format The type of database used to store the archival information SQ...

Страница 399: ...will however au tomatically generate tables data structures within the SQL database for the Ar chive Once configured and started the Archive service goes through the outgoing and incoming fax queues...

Страница 400: ...hive service follow these steps 1 Login as Administrator to FaxPress Plus Start Programs FaxPress Plus FaxPress Plus 2 Open the FaxPress Plus Administration folder 3 Select the Embedded Services folde...

Страница 401: ...rom the Incoming Fax Queue they will only be visible to users through the Archived Received Faxes folder in FaxPress Plus and only if the All User View mode is selected 2 Enter the FaxPress Premier Us...

Страница 402: ...hive configuration program to specify a different database but the information from the old database will not be imported into the new one 4 If you select Microsoft Access go to Configuring Archive fo...

Страница 403: ...base if an archive data base already exists and you just want to change other parameters unrelated to the database Or select Create a New Database for a new Access database 2 Enter a password for the...

Страница 404: ...r name with read access rights to the directory where the archived faxes will be stored FaxPress Plus will use this ac count to retrieve archived faxes for users Configuring Archive for an MS SQL Data...

Страница 405: ...current ODBC connect string displayed in the Select a Data Source Name field The connect string is generated automatically when a DSN is selected and a con nection to the server is successful Domain...

Страница 406: ...and follow the instruction in Connecting FaxPress Archive to a DSN SQL Databases on page 398 2 Select the File Data Source tab and either browse to select an existing ODBC driver or use the New button...

Страница 407: ...he Archive Program s Properties After you ve selected and configured an Access or SQL database the Archive wizard will finish the configuration process by prompting you for FaxPress Premier server sel...

Страница 408: ...transmitted faxes will be automatically deleted from the outgoing queue after they are archived Note If you choose to archive sent faxes the FaxPress Premier server Advanced Functions parameters will...

Страница 409: ...tion is selected and Archived faxes are deleted from the incoming queue after archiving they will only be visible to users through the Archived Received Faxes folder in FaxPress Plus and only if the A...

Страница 410: ...rchive process When to delete transaction logs is specified in the Storage Reclamation settings of the FaxPress Premier Server Properties See Storage Reclamation on page 147 7 The Archive Options dial...

Страница 411: ...ption Password Specify a password to be used in the encryption of the faxes If you are using a Microsoft Access database to store the archived fax information this password is also used to protect the...

Страница 412: ...Choose a time when there is minimal workload on the FaxPress server This option is recommend ed if the Archive will be used in the Administrative View mode 9 The Archived Faxes Database Purge window l...

Страница 413: ...ress users 10 The next two windows are information pages Once the configurator is finished the settings are saved to the registry and to the FaxPress Premier server If a new Access database is selecte...

Страница 414: ...a DSN is selected and a connection to the server is successful If a DSN is not displayed or you want to select an alternate DSN clicking the Browse but ton will let you either select a different exis...

Страница 415: ...ource that connects to the database server and that is defined as a System DSN type Do not select a DSN that points to a file based database e g Access Dbase Paradox Excel CSV FoxPro etc The Type of e...

Страница 416: ...ce wizard walks you through creating a DSN The first page will ask what type of DSN to create Select System Data Source 4 The next screen will display the list of available ODBC drivers installed on y...

Страница 417: ...ptional field Server The is the name of the SQL server 7 Click Next 8 Select either Windows NT or SQL server authentication method from the next screen Note The method you select will depend on how th...

Страница 418: ...ase and when to cleanup temporary stored procedures Select Change the Default Database To and select the your database from the scroll down list For the rest of the setting in this dialog box we recom...

Страница 419: ...Admin Guide Connecting FaxPress Archive to a DSN SQL Databases FaxPress Premier Administrator Guide 403 Note It is recommend that you test your new data source to ensure a successful connection...

Страница 420: ...e is automatic To start the FaxPress Premier Archive service follow these steps 1 Login as Administrator to FaxPress Plus Start Programs FaxPress Plus FaxPress Plus 2 Expand FaxPress Plus s Administra...

Страница 421: ...el the user s personal archived faxes are stored in the user s Archive folder in FaxPress Plus Note If the Archive folder is not displayed you may need to reconfigure your startup options Configure th...

Страница 422: ...ved faxes can be viewed saved converted to text printed e mailed and sent through FaxPress Plus Archived faxes can be saved in TIF DCX or PDF file format If a fax is saved or archived as a PDF file th...

Страница 423: ...lick on the fax and se lect Properties The information available for each of these faxes in these lists is exactly the same as what was available before the faxes were archived These two folders will...

Страница 424: ...ter than or equal to a certain num ber of pages and also the specified number of pages Company Filters the list so that only faxes sent to a particular company will be shown Dropping the list allows o...

Страница 425: ...elect the Archived Received Faxes folder For the Administrator and Adminis trator privileged users archived faxes are located in two places in FaxPress Plus in the Mailbox folder Administrator account...

Страница 426: ...s options for selecting faxes with any kind of status OK sta tus and not OK status Users Filters the list so that only faxes received by the specified user will be shown Dropping the list allows optio...

Страница 427: ...particular duration will be shown From the scroll down list you can select options for receptions with all durations receptions that take less than or equal to the number of specified sec onds recepti...

Страница 428: ...will depend on the FaxPress Status Filters the list so that only faxes with a certain status will be show From the scroll down list you can select options for faxes with any kind of status OK status a...

Страница 429: ...billback code will be shown From the scroll down list you can select options for transmissions with all billback codes transmissions whose billback code begin contain or end with a particular phrase...

Страница 430: ...elect options for transmissions sent via any line or any of the lines available on the FaxPress The number of avail able lines will depend on the FaxPress Status Filters the list so that only faxes wi...

Страница 431: ...FaxPress Premier Administrator Guide Web Services SDK...

Страница 432: ...mming language and operating system with Web Services functionality is compati ble with the FaxPress Premier Web Services interface At a high level the Java API generated from Apache Axis wsdlgen prov...

Страница 433: ...FaxPress Premier Administrator Guide Xerox Integration...

Страница 434: ...Interface is configured properly Accessing the FaxPress Premier Xerox Interface Configuration Utility The FaxPress Premier s Xerox Interface is one of the FaxPress Premier s Embedded Ser vices To acce...

Страница 435: ...ail Incoming Outgoing Confirmation selecting this option configures the Xerox Interface to email outgoing fax success or failure notices to the FaxPress Premier user as sociated with the fax repositor...

Страница 436: ...ry such as XeroxDrop2 XeroxDrop3 etc and each can have a default user for the fax repository Xerox2 Xerox3 etc Each of these users must be mapped so they have the same FaxPress Premier User Name and X...

Страница 437: ...dow with the following information In the Domain User and Password fields enter the name of the Exchange server s net work domain and the name and password of the administrator user you assigned to th...

Страница 438: ...of faxes retrieved during each scan period In most cases the default ALL setting is adequate In the Outgoing Faxes section you ll typically want notifications to be sent for both suc cessful and faile...

Страница 439: ...hanges are required by special circum stances and Castelle technical support asks you to make the changes The User Map requires you to set up mapping between email addresses and the FaxPress Premier u...

Страница 440: ...ox Interface 424 Use the Add button to map a FaxPress Premier User to an Email Address The Enter a FaxPress User to Email Address Mapping window allows you to associate a FaxPress Premier User with a...

Страница 441: ...fications Enter an optional mapping for any user who wants to use their mailbox ID to authenticate themselves when they are sending faxes from a Xerox WorkCentre Pro if they are mapped as Xerox and Fa...

Страница 442: ...ngs then click OK The FaxPress User Mapping dialog box reappears with the printer settings displayed Click OK in the FaxPress User Mapping dialog box when you have completed all mapping and printer se...

Страница 443: ...Configuring the FaxPress Premier Xerox Interface FaxPress Premier Administrator Guide 427 In the Finish Wizard window click Finish or use the Cancel button to exit the setup and revise the configurati...

Страница 444: ...Admin Guide Configuring the FaxPress Premier Xerox Interface 428...

Страница 445: ...tem from a fax repository folder created for that purpose The fax repository folder stores all fax files sent from the Xerox system until the FaxPress Premier retrieves them To create a fax folder fol...

Страница 446: ...y it with this folder such as XeroxDrop1 8 Click OK to confirm these settings 9 Repeat this procedure for each Xerox system you ll be using with the FaxPress Pre mier creating a unique fax repository...

Страница 447: ...system s static IP address in the browser s address field http 192 128 128 14 in this example When you press enter a screen similar to the one below will appear 3 Click on the Properties tab and expan...

Страница 448: ...Admin Guide Creating the Fax Repository Folder 432 6 In the Fax Repository Setup window select SMB the Windows share option from the Protocol pull down menu...

Страница 449: ...ted typically the FaxPress Xerox Inter face workstation Castelle recommends that you use the workstation s local ad ministrator account 7 Click Apply 8 The Enter Network Password window will display t...

Страница 450: ...ard copies of faxes and fax notifications from the FaxPress Premier Installing Xerox Print Drivers To install the Xerox print drivers on the FaxPress Premier follow these steps 1 Insert the Xerox Cent...

Страница 451: ...Admin Guide Installing and Configuring Xerox Print Drivers FaxPress Premier Administrator Guide 435 4 Click Install Your Windows Print Driver...

Страница 452: ...Admin Guide Installing and Configuring Xerox Print Drivers 436 5 In the Printer Installation Utility window select the appropriate language op tion...

Страница 453: ...Admin Guide Installing and Configuring Xerox Print Drivers FaxPress Premier Administrator Guide 437 6 The Configuration tab appears...

Страница 454: ...7 Select your Xerox system from Select Printer pull down menu 8 Select the print driver for this printer from the Choose Driver pull down menu 9 Click the Connection button to open the Connection dial...

Страница 455: ...Admin Guide Installing and Configuring Xerox Print Drivers FaxPress Premier Administrator Guide 439 10 Clicking OK returns you to the Configuration tab Check the checkbox to the left of your printer...

Страница 456: ...To configure the installed driver con tinue with the next section of this chapter Configuring the Xerox Print Driver Once installed on the FaxPress Premier the Xerox Print Driver must be configured T...

Страница 457: ...Admin Guide Installing and Configuring Xerox Print Drivers FaxPress Premier Administrator Guide 441 2 In the Printers window right click on the Xerox system icon and select Proper ties...

Страница 458: ...Admin Guide Installing and Configuring Xerox Print Drivers 442 3 In the Xerox system Properties window click the Printing Preferences button to open the Preferences screen...

Страница 459: ...er from the workstation and test printing a fax or fax notification Setting up Additional Paper Colors on the Xerox System The FaxPress Premier Xerox Interface supports the use of more than one paper...

Страница 460: ...e so Xerox WorkCentre Pro 35 PCL6 would become Xerox WorkCen tre Pro 35 PCL6 RED 4 Rename each of the drivers for the different colors in this way 5 Open the Properties screen for each driver then cli...

Страница 461: ...d Services folder right clicking on Xerox Interface and selecting Configuration For more detailed information on opening the Configuration Wizard see Move through the Configuration wizard by clicking...

Страница 462: ...at ends in RED from the Printer Name pull down menu and click OK See the procedure in Configuring the Fax Press Premier Xerox Interface on page 418 for details Repeat this procedure for the other colo...

Страница 463: ...ess and failure notifications for out bound faxes One outstanding advantage of using the Xerox Interface is that once a document is scanned the Xerox machine is immediately free for further use since...

Страница 464: ...face Setup Procedures Setting up your FaxPress Premier server and Xerox system to use the Xerox Interface in volves the following procedures 1 Connecting the FaxPress Premier server and the Xerox syst...

Страница 465: ...rs created in Creating the Fax Repository Folder on page 429 a FaxPress Premier user account must be associated with each Fax Repository If you re creating new Premier accounts to assign to the reposi...

Страница 466: ...lle recommends sending the fol lowing test faxes to confirm the system is fully operational A test fax from the Xerox Document Centre or WorkCentre to an external standalone fax machine A test fax to...

Страница 467: ...FaxPress Premier Administrator Guide eCopy Sharescan OP Integration...

Страница 468: ...cate an existing one All sent faxes appear in the dedicated account s outgoing queue and are only accessible by the Administrator See for more information Individual Account Mode In the individual acc...

Страница 469: ...text representing the FaxPress Premier faxing option in the copier scanner or MFP s LCD control panel Use the Defaults button to modify the default settings 3 Select the Configure tab The Configure ta...

Страница 470: ...Save button to save the configuration profile Use the Default Cover Page field to specify a corporate cover page for the shared ac count Use the Phone Book View field to specify a phone book see Phon...

Страница 471: ...acing tab offers a choice between the following options Daily A new log file is created each day Unlimited File size The connector will always use the same log file no matter what the size is When the...

Страница 472: ...of faxing with existing network and email systems An intuitive user friendly fax interface Integrated touch screen faxing Quick deployment and ease of administration This chapter describes integratio...

Страница 473: ...at it can work with user DSN But to connect to the same database the eCopy connector requires that the DSN is configured as a system DSN Once the ODBC Phone Book and views are configured on the FaxPre...

Страница 474: ...on the same networked PC as the eCopy ShareScan OP Services Manager and FaxPress eCopy Connector Control Panel Fax Forms Fax interfaces for users are available on either the copier scanner MFP the eC...

Страница 475: ...Plus Administrator client To install the FaxPress Premier eCopy Connector from the Castelle FaxPress Premier CD follow these steps 1 Log on to the workstation as administrator or as a user with admini...

Страница 476: ...lling the FaxPress Premier eCopy Connector 460 4 The Welcome to FaxPress Installation screen requires you to click the Next button 5 Select Administrator Installation 6 Select the Email Gateways and C...

Страница 477: ...the FaxPress Premier eCopy Connector FaxPress Premier Administrator Guide 461 7 Select eCopy Connector 2 0 to use with eCopy ShareScan OP v2 0 or select eCopy Connector 3 0 to use with eCopy ShareSca...

Страница 478: ...Admin Guide Installing the FaxPress Premier eCopy Connector 462 9 Confirm the default destination by clicking Next or select Browse to choose a new loca tion 10 Click Finish...

Страница 479: ...Admin Guide Installing the FaxPress Premier eCopy Connector FaxPress Premier Administrator Guide 463...

Страница 480: ...FaxPress Premier Administrator Guide FaxPress MFP Connectors...

Страница 481: ...or onto the scan bed 2 In the ShareScan OP interface select the Scan to FaxPress button Note The Settings and About buttons do not apply to the Connector 3 The conditional Authentication window appea...

Страница 482: ...scanned fax document Use the Next button to enter fax sender and recipient information and begin trans mission Use the Scan More button to include additional pages or documents Use the Stop button to...

Страница 483: ...in to the system the From field will by default dis play the FaxPress Premier account name associated with the Connector In either case the default From field information can be modified To add recipi...

Страница 484: ...ount mode only corporate cover pages are available 6 The Recipient Information interface allows you enter a recipient Name Com pany and Fax Number This information will appear on the fax cover page On...

Страница 485: ...e the Select View pull down menu to choose a phone book then use the To drop down list to select recipients The Connector s look ahead search feature allows you to enter only the first few letters of...

Страница 486: ...ou to exit the Connector interface and return to the initial ShareScan OP window shown in step 1 Selecting the New Document button allows you to send addi tional documents using the same sender and re...

Страница 487: ...Admin Guide Sending Faxes From Copiers Scanners and MFPs FaxPress Premier Administrator Guide 471...

Страница 488: ...e to use and enter a short message to appear on the cover page An administra tion utility is provided to allow administrators to select which FaxPress server and user ac count to use when faxing Insta...

Страница 489: ...this case check the Share this account for all users and specify a user name and password You can click Login to verify the information and connectivity with the server Each user will need to login us...

Страница 490: ...indow will appear to allow you to either enter fax recipients directly or select them from an address book To enter recipients information directly select the Direct fax Number radio button and enter...

Страница 491: ...efer to the Contacts and Phone Books on page 244 Each phonebook may have multiple views groups You can select the group by clicking the Phonebooks combo box and enter a text in the quick search field...

Страница 492: ...a new directory called HPFSCAN under the castelle 08xxxxxx directory on the FaxPress file server This is the directory that you will point the HP Digital Sender service to during the HP Digital Sender...

Страница 493: ...n will appear prompting for the addition of the Fax Service Functionality Click Yes to add 7 Choose FaxPress from the list of LAN Fax vendors and browse to the Work Area Path typically castelle 08xxxx...

Страница 494: ...Sender LAN Fax Service installed on it 6 In the LAN Fax Server box choose the Product Name in the dropdown list 7 Check notifications as needed for fax transmission status and Billing Account if neces...

Страница 495: ...dministered remotely from another workstation but can also be accessed and administered directly on the server if needed Supported Ricoh MFD Devices The following Ricoh GlobalScan 2 0 devices support...

Страница 496: ...nzip the GlobalScan 2 0 FaxPress Service file into a temporary folder 2 Launch Setup exe 3 The following three steps outline the installation process Step 1 Welcome Step 2 Copy All files are copied to...

Страница 497: ...COH GlobalScan Web API Plugins FaxPress Step 3 Installation Complete Click Finish to complete the installation Administering the GlobalScan 2 0 FaxPress Service Add the FaxPress service to the GlobalS...

Страница 498: ...Admin Guide FaxPress Plus and Ricoh GlobalScan 2 0 Integration 482 vice After adding the FaxPress service to the project the administrator needs to configure the FaxPress Service Configuration...

Страница 499: ...d Ricoh GlobalScan 2 0 Integration FaxPress Premier Administrator Guide 483 FaxPress Service Configuration Click Configure next to the Castelle Fax service to configure the FaxPress ser vice FaxPress...

Страница 500: ...information Once logged in the list of cover pages is retrieved from the server and displayed in the Default Cover Page dropdown 3 Press Update to update the service configuration If all settings are...

Страница 501: ...Admin Guide FaxPress Plus and Ricoh GlobalScan 2 0 Integration FaxPress Premier Administrator Guide 485 From Subject Form...

Страница 502: ...ipient information press New Recipi ent Enter the recipient fax number name and company and press OK To enter multiple re cipients press New Recipient again The recipient information is concatenated i...

Страница 503: ...oh GlobalScan 2 0 Integration FaxPress Premier Administrator Guide 487 Group Selecting External Phone Book Group If the FaxPress server is configured to use an external database phonebook ODBC phone b...

Страница 504: ...Admin Guide FaxPress Plus and Ricoh GlobalScan 2 0 Integration 488 group To change click the dropdown and select the group name from the list...

Страница 505: ...Admin Guide FaxPress Plus and Ricoh GlobalScan 2 0 Integration FaxPress Premier Administrator Guide 489 Selecting Recipients Form an External Phone Book Group...

Страница 506: ...90 Once the group is selected press Group Members and select the recipients from the phonebook To search for a recipient press Search and type in the first few letters of the recipient s name For exam...

Страница 507: ...Press Premier Administrator Guide 491 Cover Page To select a cover page press Cover Page Available cover pages will be displayed The standard FaxPress supports corporate or no cover page and the FaxPr...

Страница 508: ...gration 492 FaxPress Authenticated Service FaxPress Authenticated Service requires thes user to login before scan functionality is en abled A user logs in using their personal FaxPress account credent...

Страница 509: ...n the FaxPress Plus server on the network The necessary files reside on the FaxPress Plus 5 0 client CD that shipped with your Fax Press Plus unit Note Before proceeding you must have access to your F...

Страница 510: ...nector 494 3 It is not necessary to change the default settings in the Select Installation Address screen unless absolutely necessary You can press Disk Cost to see how much disk space is available on...

Страница 511: ...Admin Guide Sharp OSA Connector FaxPress Premier Administrator Guide 495 4 Start the installation by pressing Next...

Страница 512: ...Admin Guide Sharp OSA Connector 496...

Страница 513: ...Admin Guide Sharp OSA Connector FaxPress Premier Administrator Guide 497 5 Press Done to finish the installation...

Страница 514: ...dmin Guide Sharp OSA Connector 498 6 Launch Internet Explorer on the FaxPress Plus server and connect to http lo calhost faxpressconfig aspx The Castelle FaxPress Plugin Configuration page is displaye...

Страница 515: ...Guide 499 7 Configure the fields and checkboxes in the Configuration page as follows FaxPress Server Custom Share this account for all users User Name Password Login Allow user to fax directory withou...

Страница 516: ...FP you will first need to register the OSA Application This is done by specifying the address of the home page for the FaxPress OSA application The application home page can be accessed at http Server...

Страница 517: ...administrator can configure the gateway through a browser by accessing the configu ration page on the server The configuration page can be accessed at http server IP address FaxPressOSA FaxPressConfig...

Страница 518: ...harp OSA Connector 502 The FaxPress server name will be set to the name of the local server and cannot be changed The administrator needs to select the user account to use when faxing There are two mo...

Страница 519: ...field will also be pre configured to point to the FTP directory on the local FaxPress server and cannot be changed For troubleshooting you may turn on tracing by check the Trace checkbox Sending a Fa...

Страница 520: ...Admin Guide Sharp OSA Connector 504...

Страница 521: ...Admin Guide Sharp OSA Connector FaxPress Premier Administrator Guide 505 You can add recipients manually or by selecting them from any database phonebook...

Страница 522: ...Admin Guide Sharp OSA Connector 506 To define a recipient manually specify the recipient name fax number and company only a fax number is necessary...

Страница 523: ...ier Administrator Guide 507 You may combine recipients that you define manually with recipient that you select from the phonebooks You may also override the information from the phonebook by editing a...

Страница 524: ...xcel or any SQL database For information about setting up FaxPress database address books view Contacts and Phone Books on page 244 Once you setup the phonebook in FaxPress it becomes visible through...

Страница 525: ...e recipient last or first name To switch from first name to last name and vice versa click on the corresponding button Setting the default phonebook Each phonebook may have multiple views groups You c...

Страница 526: ...Admin Guide Sharp OSA Connector 510 One Click Search Click on the first letter of the recipient s first or last name The list of matching recipients will be displayed...

Страница 527: ...so select to create a filter by specifying a combination of name fax number and company You may specify a single parameter or any combination of all three For exam ple If name Ja and the fax number 40...

Страница 528: ...2 Scanning the Document and Sending the Fax When you are done defining the fax parameters click Apply The next screen shows up and prompts you to start scanning the document The document will be scann...

Страница 529: ...Admin Guide Sharp OSA Connector FaxPress Premier Administrator Guide 513...

Страница 530: ...FaxPress Premier Administrator Guide Terminal Server...

Страница 531: ...al Server Edition Windows 2000 Server Terminal Services Terminal Server for Windows Server 2003 Before installing the FaxPress Plus client for Terminal Server please confirm the FaxPress Premier is op...

Страница 532: ...axPress Plus client from Add Remove Programs in the Control Panel automatically puts the Terminal Server in install mode In fact if you are running the in stallation on a Windows 2000 2003 server the...

Страница 533: ...Admin Guide Installing the FaxPress Plus Client on Terminal Server FaxPress Premier Administrator Guide 517 5 From the Add Remove Programs Properties window click Install 6 Click Next...

Страница 534: ...rminal Server 518 7 In the Run Installation Program window install exe will appear in the Com mand line for installation program field Click Next 8 In the Change User Option window select All users be...

Страница 535: ...on Terminal Server FaxPress Premier Administrator Guide 519 9 In the Welcome to FaxPress Premier Installation screen click Next 10 From the Select Components screen select Install FaxPress Plus clien...

Страница 536: ...5 radio button then click Next 12 In the Destination path screen confirm the Destination Folder is Drive let ter Program Files Castelle FaxPress where Drive letter is the NT Terminal Server root direc...

Страница 537: ...r Guide 521 Next 13 The Shared Directory screen requires you to click Browse to specify a shared directory for the FaxPress host ip file This folder must be accessible to all Terminal Server users and...

Страница 538: ...Terminal Server 522 15 The Personal Folders screen requires you to specify a location for your Personal Folders directory Click Next to select the default location or Browse to select a different one...

Страница 539: ...ail client interface Check the Install FaxPress Plus Outlook Direct box and click Next to install Outlook Direct Otherwise click Next FaxPress Outlook Direct formerly called Exchange Direct is a clien...

Страница 540: ...fax addressing requirements 18 In the Setup Complete window select No I will restart my computer later then click Finish to exit the FaxPress Setup Wizard and return to Microsoft s In stallation Prog...

Страница 541: ...FaxPress Plus client and DCX Print Driver for Published Applications For attached files to be converted to faxable format and transmitted through the Fax Press you must configure the DCX Print Driver...

Страница 542: ...e to publish Adobe Acrobat Reader you d start with the application command line C Program Files Adobe Acrobat 5 0 Reader AcroRd32 exe then change it to read C Program Files Castelle FaxPress Daemon ex...

Страница 543: ...FaxPress Outlook Direct service software enables Terminal Server clients to use the FaxPress server to send and receive faxes via Exchange or Outlook For fax email integration the FaxPress Outlook Di...

Страница 544: ...dmin Guide Installing the FaxPress Plus Client on Terminal Server 528 4 Select the User Profile to edit then click Properties 5 In the user s Properties window with the Services tab selected click Add...

Страница 545: ...ct FaxPress Exchange Direct and click OK 7 The Login tab of the FaxPress Transport Properties dialog box provides the in formation required for the transport to log in to the user s FaxPress account S...

Страница 546: ...o the server you will be notified only after you try to send a fax Use the Verify Login button to confirm login 8 This Login successful message will appear if the transport is able to connect to the F...

Страница 547: ...Premier Administrator Guide 531 10 From the user s mail Properties dialog box and select the Delivery tab Select FaxPress Exchange Direct from the list of information services then click the Up arrow...

Страница 548: ...e FaxPress Plus Client on Terminal Server 532 12 From the Add Address List window select Contacts and click Add Click Close to save and exit 13 Contacts should now appear as an address list option Cli...

Страница 549: ...the setup s success Also make sure any shared resources such as network drives or printers are set up for each user before using FaxPress Installing on a Novell Network In a Novell Netware environmen...

Страница 550: ...ceive test faxes To assign the FaxPress Server an IP address follow these steps 1 On a Windows 95 98 Me NT or 2000 2003 workstation with the FaxPress Plus cli ent for Administrators installed launch t...

Страница 551: ...the DCX Print Driver 2 From the Control Panel click on Add Remove Programs Select the FaxPress program and remove it from the program list 3 Go to Start Menu Find Files Or Folders and type in FaxPres...

Страница 552: ...Windows environments FPCLIENT 16 For Windows 3 x FPCLIENT 32 For Windows 95 98 NT 2000 2003 and Vista 6 Locate and double click on rsetup exe to start the installation program Note If you install the...

Страница 553: ...ns from the following types of desktops Windows based terminals marketed by third party hardware vendors existing 32 bit Windows desktop operating systems e g Vista XP Windows 95 98 Windows NT worksta...

Страница 554: ...er platform Citrix Standard and Non Standard Published Apps Castelle is compatible with Citrix Standard Published Applications Standard Published Ap plications include any Windows based 32 bit Microso...

Страница 555: ...FaxPress Premier Administrator Guide Castelle Internet Faxing...

Страница 556: ...Outgoing fax queue and fax it out based on the provided fax number in the incoming fax job If the fax number in the incoming fax job contains T 30 Sub Addressing e g 408 852 8103 1234 incoming fax wi...

Страница 557: ...d fax number cannot be found in the CIF table the fax job will be sub mitted to the local FaxPress Premier To receive internet faxes in the Incoming Faxes area click the Allow this FaxPress to receive...

Страница 558: ...hone lines to forward the fax to its final destination The routing table allows the FaxPress server to know when to use internet faxing and when to just use its own phone lines by associating remote f...

Страница 559: ...hree boxes are filled in then faxes will be sent to the specified server if the number has the same country code AND the same area code AND the same fax number or fax number prefix Depending upon how...

Страница 560: ...f Allow this FaxPress to receive CIF jobs is disabled incoming CIF jobs will be dis carded Configuring the FaxPress Premier for CIF to a FaxPress Server When the FaxPress Premier s CIF target is a Fax...

Страница 561: ...Number 0 Disable 1 En able Add PBX 0 1 2 Adds PBX access code 0 Disable 1 Enable and put it in front of fax number 2 Enable and put it after the fax number Call Type 0 1 2 Adds PBX access code for 0...

Страница 562: ...FaxPress Premier Administrator Guide Appendix...

Страница 563: ...am interface API available with Mi crosoft s Visual Basic that lets a programmer request access to a Microsoft Access data base DAO contains the library files for Microsoft s Jet database engine which...

Страница 564: ...lect the User DSN or System DSN tab Two columns a Name column and a Driver column are displayed 2 Check to see if the dbf driver is there Look through the list and make sure that the Driver column con...

Страница 565: ...source that connects to the database server and that is defined as a System DSN type The type of each DSN is denoted in the middle column by User or System A User DSN is a DSN that can only be seen by...

Страница 566: ...n is used for authentication and the UserID and password fields near the bottom of this screen are grayed out With SQL Server authorization using a loginID and password entered by the user If the auth...

Страница 567: ...From the ODBC Select Data Source dialog box type in the data source path and name 2 This is a standard Microsoft ODBC dialog box that allows you to specify the data base you would like to connect to I...

Страница 568: ...mote Desktop can be used for configuring other aspects of the Premier system it can t be used for this 2 Power on the Premier Digital 3 Log into the Premier system as Administrator The default passwor...

Страница 569: ...ary Lines User Defined Default Primary Lines Resolved A Using Primary Master User Defined Default Using Primary Master Resolved Yes Using Secondary Master User Defined Default Using Secondary Master R...

Страница 570: ...lle services Derive NETREF One from Resolved Not Applicable NETREF One Clock Rate User Defined Default NETREF One Clock Rate Resolved 8 KHz NETREF Two FRU User Defined Default NETREF Two FRU Resolved...

Страница 571: ...ses are stored in the C Castelle directory of the FaxPress Premier s Embedded Windows operating system There is no need to access the Premier server directory unless specifically directed by Cas telle...

Страница 572: ...el on the analog fax board contains the FCC Registration Number EBZUSA 34731 FB E and the Ringer Equiv alence Number 0 77 The Ringer Equivalence Number REN is useful in determining the quantity of dev...

Страница 573: ...es or gold contacts When handling processor chips or memory modules avoid touching their pins or golden edge fingers Put the value communications appliance sys tem board and peripherals back into the...

Страница 574: ...protective operational and safety requirements Industry Canada does not guarantee the equipment will operate to the user s satisfaction Before installing this equipment make sure you are permitted to...

Страница 575: ...r Advanced Functions on page 124 for instructions on including date and time and identification parameters Warranty Assistance The FaxPress Premier does not contain any user serviceable components DO...

Страница 576: ...rant dont les deux conducteurs de courant sont porteurs d l ctricit d une phase a l autre sur un sytem a 3 fils n est pas recommand e Attention Pour un fonctionement sans risque brancher l appareil su...

Страница 577: ...e 16 line FaxPress Premier Analog with 3 boards factory installed supports 6 analog ports i e 16 fax lines This unit supports the maximum number of lines avail able with the FaxPress Premier Analog No...

Страница 578: ...have previously been upgraded please see Upgrading with an Additional Analog Board on page 566 Each new fax board added will provide support for 4 additional fax lines Adding an Initial Upgrade Analo...

Страница 579: ...xPress Premier then lifting it upwards when it is free of the front panel lip 5 Locate the cover bracket that is covering the bay directly above the parallel port RS 232 and serial port DB 15 connecto...

Страница 580: ...ounting bracket the metal faceplate with the analog line connectors or the edg es of the board 8 Set the rotary switch found near the metal bracket end of the board to a unique number see the figure a...

Страница 581: ...this procedure and go to step 5 in Upgrading with an Additional Analog Board on page 566 Otherwise continue with the next step in this procedure 12 Slide the cover back into place making sure the lea...

Страница 582: ...accessing the System Infor mation folder in the System Diagnostics folder and then right clicking on the blank section of the list to the right side of the Faxmain window and choosing the System Shutd...

Страница 583: ...low 6 Remove the 2 nuts with lock washers that hold the power supply to the base of the FaxPress Premier chassis You may need to use needlenose pliers for this task 7 Remove the 2 rear panel screws th...

Страница 584: ...ipative wrist strap and make sure the working sur face is static dissipative and grounded Take care not to touch the connector tabs hold the circuit board by the black metal mounting bracket the metal...

Страница 585: ...gn the board so the black metal end bracket angles UP from the board as shown be low 14 Engage one end of the black metal mounting bracket the end that the arrow is pointing to above in the card guide...

Страница 586: ...ic System Software After adding the analog fax boards as described in Adding Fax Boards on page 562 and after connecting all necessary cables to the unit follow these steps to configure the Fax Press...

Страница 587: ...Logger Service Right click on this service 10 Stop the Castelle Trace Error Logger Service by selecting the Stop option The Stop Other Services dialog box opens 11 Click the Yes button If you see erro...

Страница 588: ...s the new number of supported fax lines as shown above 18 Verify that this number is correct and then click OK to exit the Dialogic Gamma Link Fax Configuration window Click OK to exit This completes...

Страница 589: ...ing Microsoft Explorer browse My Network Places to locate the shared folder on the local PC 6 Copy the file FPPUpgrade exe from the shared folder to the C Castelle directory on the FaxPress Premier 7...

Страница 590: ...y installed support 6 BRI ports 12 channels These units support the maximum number of fax channels avilable with the FaxPress Premier Digital ISDN BRI and cannot be upgraded with addi tional fax board...

Страница 591: ...an additional ISDN BRI board in the FaxPress Premier Digital follow these steps 1 Discharge static electricity from yourself by touching a grounded surface attach a grounded static dissipative wrist s...

Страница 592: ...axPress Premier cover screws Do not remove any other chassis screws 4 Remove the cover by sliding it toward the rear of the FaxPress Premier then lifting it up when it is free of the front panel lip 5...

Страница 593: ...th lock washers that hold the power supply to the base of the FaxPress Premier chassis You may need to use needlenose pliers for this task 7 Remove the 2 rear panel screws holding the bottom portion o...

Страница 594: ...oard remove the Phillips screw that is anchoring the cover bracket for the upper bay and remove that cover bracket 10 Remove the upgrade board from its packing material Discharge static electricity fr...

Страница 595: ...ower the connector end of the board and slide the board into place aligning the PCI connector tabs so they plug into the PCI slot on the chassis smoothly and firmly 13 Replace the anchor screw to hold...

Страница 596: ...ends of the con nectors toward the BACK PANEL of the FaxPress Premier chassis as shown below This orientation will mean that the hooks are on the ends of the connectors that are AWAY from the Black M...

Страница 597: ...then replace the 2 nuts with lock washers that hold the power supply to the base of the chassis 18 Slide the FaxPress Premier cover back into place making sure the leading edge fits under the front p...

Страница 598: ...t so you can read the full names of the services then scroll to Castelle Trace Error Logger Service Right click on this service 5 Stop the Castelle Trace Error Logger Service by selecting the Stop opt...

Страница 599: ...the boards listed and a red light displayed in each device icon Note All boards should use the same pcd file 12 Select the first board for example CPI400BRIPCI 0 in the above example and then click th...

Страница 600: ...Admin Guide Digital ISDN BRI Upgrade 584 14 In the Fax Configuration section click the Control Panel Applet button The Di alogic GammaLink Fax Configuration window appears as shown below...

Страница 601: ...utton A warning message appears 16 Click OK When the auto detection process is complete a message box appears indicating that all boards have been detected 17 Click OK in the message box The Dialogic...

Страница 602: ...hen click OK to exit the Dialogic GammaLink Fax Configuration box 19 Click the Import Predefined Configuration button in the Configuration section of the Dialogic GDK Configurator window The Open Prof...

Страница 603: ...fined Configuration button again and repeat Steps 19 and 20 selecting the correct profile file 21 Click the Dispatcher Tab in the Dialogic GDK Configurator Window Enter the total number of trunks now...

Страница 604: ...y Network Places to locate the shared folder on the local PC 6 Copy the file FPPUpgrade exe from the shared folder to the C Castelle directo ry on the FaxPress Premier 7 Right click on the file and se...

Страница 605: ...ximum number of fax channels avilable with the FaxPress Premier Digital and cannot be upgraded with additional fax boards Note These upgrade procedures assume that your FaxPress Premier is running the...

Страница 606: ...naling protocol is CAS E M 23 if the T1 signaling protocol is ISDN PRI To install an additional T1 board in the FaxPress Premier Digital follow these steps 1 Disconnect the T1 line or lines from the...

Страница 607: ...If you are upgrading more than one FaxPress Premier use the correct upgrade CD for each server or the software upgrade will fail 5 Remove the 5 cover screws holding the cover of the FaxPress Premier...

Страница 608: ...lip 7 Locate the power supply module in the FaxPress Premier chassis as shown below 8 Remove the 2 nuts with lock washers that hold the power supply to the base of the FaxPress Premier chassis You may...

Страница 609: ...bracket from the lower bay if this bay is not occupied by a board If the lower bay is occupied by a board remove the Phillips screw that is anchoring the cover bracket for the upper bay and remove tha...

Страница 610: ...e arrow above is pointing to in the card guide then lower the connector end of the board and slide the board into place aligning the PCI connector tabs so they plug into the PCI slot on the chassis sm...

Страница 611: ...install the ribbon bus cable with the lock hook ends of the con nectors toward the BACK PANEL of the FaxPress Premier chassis as shown in the figure below This orientation will mean that the hooks are...

Страница 612: ...hold the bottom portion of the power supply to the rear panel of the FaxPress Premier and then replace the 2 nuts with lock washers that hold the power supply to the base of the chassis 21 Slide the...

Страница 613: ...elect No not at this time Press Next 4 In the next Found New Hardware Wizard dialog box screen select Install the software automatically Recommended Press Next 5 In the Security Alert Drive Installati...

Страница 614: ...ess Premier services are stopped open the Start menu and choose Programs Intel Dialogic System Software Configuration Manager DCM 14 Click OK in the dialog box shown below 15 In the Intel Dialogic Con...

Страница 615: ...ns and displays a list of pcd files as shown be low 18 For configuring a T1 board find the gdk_t1_em pcd file in the list select it and click OK The software scan of the boards continues until complet...

Страница 616: ...t Service button in the menu bar A progress bar appears on top of the background screen indicates the progress of the service startup When all boards are started all of the lights in the device icons...

Страница 617: ...figuration window appears See the figure above 23 Click the Auto Detect button A warning message appears 24 Click OK When the auto detection process is complete a message box appears indicating that a...

Страница 618: ...t this number is correct Then click OK to exit the Dialogic GammaLink Fax Configuration box 27 Click the Import Predefined Configuration button in the Configuration section of the Dialogic GDK Configu...

Страница 619: ...indow opens click the Import Predefined Configuration button again and repeat Steps 19 and 20 selecting the correct profile file 29 A dialog box asks how many trunks Use the pull down menu to select t...

Страница 620: ...he window This completes the T1 ISDN PRI board configuration Next go on to the final section Running the FaxPress Premier Upgrade Software on page 604 Running the FaxPress Premier Upgrade Software To...

Страница 621: ...the shared folder 6 Copy the file FPPUpgrade exe from the shared folder to the C Castelle directory on the FaxPress Premier 7 Right click on the file and select Properties In the Properties dialog box...

Страница 622: ...ay 6am to 5PM PST excluding Castelle holidays Castelle s Customer Services Web Site Castelle s Customer Services Web site offers 24 7 and unlimited free access to useful prod uct specific technical in...

Страница 623: ...a per incident basis if the Standard Support Period has expired and you do not have Ex tended Support Pay Per Incident service is delivered on an incident basis which is a single support issue Please...

Страница 624: ...tion and or the Software that are made generally available by Castelle to its customers who are entitled to receive Support Services Updates means one 1 copy of minor Software patches that are made ge...

Страница 625: ...L PERFORM THE SUPPORT SERVICES WITH REASONABLE EFFORTS AND QUALIFIED PERSONNEL IN CONNECTION WITH THE SUPPORT SERVICES RENDERED AND THE COMPUTER SOFTWARE HARDWARE AND DOCUMENTATION PROVIDED BY CASTELL...

Страница 626: ...Terms and Conditions is held by a court of competent jurisdiction to be unenforceable the offending provision will be deemed severed and the remaining provisions will remain in full force and effect I...

Страница 627: ...itted to providing professional customer support and excellent services We provide several enhanced support plans that are specially designed to meet your busi ness needs and support requirements Nort...

Страница 628: ...Admin Guide Contact Information 612...

Страница 629: ...Index FaxPress Administrator Guide...

Страница 630: ...ing 407 filtering transmitted faxes 407 archiving faxes converting 407 email 407 printing 407 saving 407 sending 407 sorting 407 viewing 406 viewing properties 407 area codes constructing complex fax...

Страница 631: ...ing properties 109 127 internet faxing 540 settings 105 storage reclamation 147 viewing properties 143 user operator 168 privileges 168 router 168 supervisor 168 constructing complex phone numbers 109...

Страница 632: ...ne 108 135 drag drop fax routing 113 Drop Directory 280 DropFax Service 287 DTMF dialing procedure 98 routing setting type 108 136 E F ECM 5 email archived faxes 407 email notice 422 error correction...

Страница 633: ...407 converting archived 407 email archived 407 filtering archived 407 incoming unaddressed 116 printing archived 407 saving archived 407 sending archived 407 sorting archived 407 viewing archived 406...

Страница 634: ...rview 448 installing the FaxPress client preparing the Terminal Server 51 515 requirements 51 515 international character support 338 international dialing 128 internet faxing configuring 540 IP addre...

Страница 635: ...lege levels operator 168 Outlook Direct client side option 53 523 P R paper colors configuration 443 paper source and size for printer 426 Password for Fax Repository account 433 passwords 168 193 PBX...

Страница 636: ...280 inbound 287 properties archived faxes 407 Published Appications non standard 50 538 pulse dial line settings 108 135 rack mounting safety considerations 557 Remote Installation 29 restoring the P...

Страница 637: ...pository 430 Single Sign On 172 creating user accounts 194 SMB protocol 432 SMTP port 423 sorting archived faxes 407 outgoing faxes 120 SQL database 259 storage reclamation automatic 147 manual 148 su...

Страница 638: ...cessing Novell user groups 194 Single Sign On 194 user privileges 168 viewing archived faxes 406 server properites 143 Warranty 559 warranty 559 Web Services SDK 416 Windows based Terminals 537 Xerox...

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