15
Juno & Vulcan
Issue 01 06/13
9.0 Frequently Asked Questions
1 Do stoves require a chimney?
All of our multi fuel and wood burning stoves require a
suitable chimney or professionally installed flue system.
2 How do I clean the chimney?
You will require a chimney sweep to clean the chimney.
It is essential to provide a dedicated chimney cleaning access door when installing the flue
of the stove in some situations. In other situations the chimney can be swept through the
firebox.
3 Who should install my stove?
Cast Tec want you to enjoy the maximum performance
from your appliance. To ensure this, it is essential that they are installed correctly. We
strongly recommend that your stove is installed by a suitably qualified installer e.g HETAS.
4 How do I regulate the heat output?
Each stove has various air controls, which will
allow you to easily regulate the heat output and refuelling rate.
5 What warranty do I get?
Cast Tec will replace, free of charge, any working part that
fails (under normal operating conditions) within 12 months of purchase. Consumables
such as glass, firebox lining boards or stove rope and adhesives are not guaranteed.
A
call out charge will apply if our engineer attends any stove problem that is not
related to product failure.
6 Where can I get spare parts?
Your local Cast Tec stove retailer will be pleased to
supply spare parts and to provide any other information you require. Alternatively contact
Cast Tec.
7 Can the doors be left open while burning?
For safety and heat efficiency the doors
should remain closed.
8 Why is the stove smoking when lit?
A flue with back draught problems is almost
certainly the cause of a smoking stove. Also check adequate ventilation is present. A
qualified fitter should complete both a smoke pressure and flow test prior to fitting the
stove to ascertain the integrity of the flue.
9 Why should I “Run in” my stove?
To begin, light a series of small fires over a period
of a few days to allow the paint finish to cure. The stove is finished with a highly heat
resistant paint. The finish can be renovated with stove paint available from your local
stove retailer. If the stove is not “run in” correctly, this may cause the paint to discolour
and flake.
10 What is Over Firing?
Your stove should never be used in a manner to cause over
firing. Over firing can be caused by over loading the stove with fuel, and with primary
controls open. If any part of stove glows "red" your stove is over firing and your draught
control should be adjusted to restrict airflow to stove. Over firing can cause permanent
damage to the appliance, which is not covered by warranty.
Cast Tec Ltd, East Side, Tyne Dock
South Shields, NE33 5SP
