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Troubleshooting
I can’t pair the watch with a
phone.
Q1
I’ve never been able to establish a
(pairing) connection between the
watch and phone.
Are you using a supported phone model?
Check if the phone model and its
operating system are supported by the
watch.
For information about supported phone
models, visit the CASIO Website.
https://world.casio.com/os_mobile/wat/
Did you install EDIFICE Connected on
your phone?
EDIFICE Connected needs to be installed
on your phone in order to connect with the
watch.
l
Install the required app on your
Are your phone’s Bluetooth settings
configured correctly?
Configure the phone’s Bluetooth settings.
For details about setting procedures, see
your phone documentation.
iPhone Users
●
“Settings”
n
“Bluetooth”
n
On
●
“Settings”
n
“Privacy”
n
“Bluetooth
Sharing”
n
“EDIFICE Connected”
n
On
Android Users
●
Enable Bluetooth.
Other than the above.
Some phones need to have BT Smart
disabled to use EDIFICE Connected. For
details about setting procedures, see your
phone documentation.
On the Home Screen, tap: “Menu”
n
“Settings”
n
“Bluetooth”
n
“Menu”
n
“BT
Smart settings”
n
“Disable”.
I can’t reconnect the watch
and phone.
Q1
The watch will not re-connect with the
phone after they are disconnected.
Is EDIFICE Connected running?
The watch cannot re-connect with the
phone unless EDIFICE Connected is
running on the phone. On the phone’s
Home Screen, tap the “EDIFICE
Connected” icon. Then on the watch, hold
down (C) for at least 1.5 seconds.
Have you tried turning your phone off and
then back on again?
Turn the phone off and then back on, and
then tap the “EDIFICE Connected” icon.
Next, on the watch, hold down (C) for at
least 1.5 seconds.
Q2
I can’t connect while my phone is in
the Airplane Mode.
Connection with the watch is not possible
while the phone is in the Airplane Mode. After
exiting the phone’s Airplane Mode, go to its
Home Screen and tap the “EDIFICE
Connected” icon. Then on the watch, hold
down (C) for at least 1.5 seconds.
Q3
I changed the phone’s Bluetooth
from enabled to disabled, and now I
can’t connect anymore.
On the phone, re-enable Bluetooth, and then
go to the Home Screen and tap the “EDIFICE
Connected” icon. Next, on the watch, hold
down (C) for at least 1.5 seconds.
Q4
I can’t connect after turning off the
phone.
Turn on the phone and tap the “EDIFICE
Connected” icon. Then on the watch, hold
down (C) for at least 1.5 seconds.
Operation Guide 5537
22