CARVIN
®
STARFALL | USER MANUAL
9
Product
Model
Non-Commercial
Warranty Period
Warranty
Coverage
94151006, 94151011,
94152006, 94152009,
94152011, 94152476,
94153006, 94153476
1 Year
100%
Le Groupe VIF Inc.
4000, boulevard Casavant Ouest, Saint-Hyacinthe
Québec, Canada, J2S 9E3
www.carvinpool.com
CARVIN
®
is a registred trademarks of
Le Groupe VIF Inc. in Canada and United States of America.
CONSUMER INFORMATION
Authorized CARVIN
®
retailer or distributor personnel are trained professionals.
They should be able to answer any question you may have. If you encounter a
problem that your retailer or distributor does not solve to your satisfaction, please
discuss it with the retailer’s or distributor’s management. The Service Manager,
General Manager, or Owner can help. Almost all problems are solved in this way.
If you are dissatisfied with the decision made by the retailer’s or distributor’s
management, contact the CARVIN
®
technical support.
When you write or call, please provide the following information:
• Product model, serial number and date code;
• Name of retailer or distributor who sold the Product to you;
• The original proof of purchase showing the date of purchase;
• Your name, address and telephone number;
• A detailed description of the problem; and
• If sending an email, any relevant photos of the Product and its surroundings.
WARRANTY
Le Groupe VIF Inc. (“VIF”), owner and manufacturer of the CARVIN
®
Pool Equipment
brand, gives the following written Warranty on each new Product manufactured by
or on behalf of VIF and distributed for sale in America.
VIF guarantees that each new Product will be free from any defects, in material
or workmanship, for the Warranty period set below, under normal use and main-
tenance. If any defects should be found in a Product within the period set below
and when VIF acknowledges that such defects are attributable to faulty material or
workmanship at the time of manufacturing, at its discretion VIF will replace or repair
with a new part or the CARVIN
®
equivalent, at no cost to the consumer for parts and
labour.
The Warranty Period coverage starts from the original date of sale or when the unit
is first installed as a demonstrator.
REPLACEMENT PARTS AVAILABILITY
Replacement parts are available through your CARVIN
®
retailer or distributor.
REPLACEMENT PARTS WARRANTY
New CARVIN
®
replacement parts sold to a consumer or installed by an authorized
CARVIN
®
retailer which are not covered by this Warranty are guaranteed for a period of
3 months, however, this Replacement Parts Warranty does not apply to any replacement
parts modified, used with, or installed on a Product for which the replacement parts
were not intended.
ENTIRE WRITTEN WARRANTY
This Warranty is the only and the entire written Warranty given by VIF for its Product. No
retailer or his agent or employee is authorized to extend or enlarge on these warranties
on behalf of VIF by any written or verbal statement or advertisement.
TO OBTAIN WARRANTY SERVICE
You must first contact your authorized CARVIN
®
retailer or distributor. Please refer to
section Customer Information.
Any defect must be reported to an authorized CARVIN
®
retailer or distributor within 72
hours to avoid potential breakage to other equipment, otherwise the warranty will not
be honored.
TECHNICAL SUPPORT INFORMATION
After following the troubleshooting section of this manual and after contacting your
dealer or distributor, if you have any problems with your Product, contact CARVIN
®
Technical Support.
AMERICA
Email :
Phone :
1 450 250-4500 option 2
Fax :
1 450 250-4501
Toll Free : 1 866 979-4501
Mail :
CARVIN
®
POOL EQUIPMENT
Technical Support
4000 boul. Casavant Ouest,
Saint-Hyacinthe, Québec, Canada, J2S 9E3
DISCLAIMERS
This Product is not for sale or for resale where prohibited by law or regulations.
The provisions contained in these written warranties are not intended to limit, modify,
take away from, disclaim or exclude any warranties set forth in or the operation of
The Consumer Products Warranties Act, 1977 (Saskatchewan), The Consumer Product
Warranty and Liability Act (New Brunswick), The Consumer Protection Act (Quebec), or
any other similar provincial or federal legislation.
VIF shall not be liable for any statement made or published, written or oral, that is mis-
leading or inconsistent with the facts published in the documentation or specifications
provided by VIF.
The actual Product item number may vary from the Product model number which may include a suffix
for color, packing options or else.
This Warranty covers:
• Any Product purchased from a CARVIN
®
retailer or distributor authorized to sell
that product in America.
• Any Product on which required maintenance services have been performed
as prescribed in this manual.
This Warranty does not cover:
• Any repairs required as a result of collision, striking any object, frost, acts of God,
careless use, misuse, improper installation, improper ground preparation, improper
winterization, or lack of maintenance described in this manual;
• Any repairs required as a result of the failure, breakage, careless use, misuse,
improper installation, or lack of maintenance of another pool equipment or accesso-
ries, such as, but not limited to, the liner, ladder, skimmer, water return, water return
light, or winter cover;
• Any repairs required due to rust caused by improper installation, lack of mainte-
nance, or leakage, of the water return, water return light, or skimmer;
• Any Product modified, altered, disassembled, or remodelled;
• Shipping related costs to and from the manufacturer;
• Installation and removal related costs; and
• Normal maintenance services or water chemistry analysis services described in
this manual.
This warranty is non-transferable and applies only to the first retail buyer, and only
during the period when the first retail buyer occupies the place where the product
was originally installed
This warranty is non-transferable and applies only to the first retail purchaser, and
only during the period when the first retail buyer occupies the place where the
product was originally installed.
