11
TROUBLESHOOTING GUIDE
SYMPTOM
POSSIBLE CAUSE
SUGGESTED REMEDY
No power to unit
Not plugged in or circuit breaker tripped
Check or reset circuit breaker
Connect to proper receptacle
Power cord damaged
Check - replace if required
Power switch damaged or defective
Check - replace if required
Food dries out too
quickly
Operation where product temp is too high
Check product temps going into holding
cabinet
Temperature probe or controller defective
Check proper operation or call service
technician
Unit is on, motors
are running but no
heat
Internal wiring error
Call service technician
Element hi-limit trip /defective
Call service technician
Takes too long to get
to temperature
Improper voltage
Call service technician to verify incoming
voltage matches cabinet specifications.
Unit is hot
but low or no airflow
Internal wiring error
Call service technician
Circulation motor has quit
Call service technician
Improper voltage
Call service technician to verify incoming
voltage matches cabinet specifications.
NOTE:
The technical content of this manual, including
any wiring diagrams, schematics, parts break-
down illustrations and / or adjustment procedures,
is
intended for use ONLY by qualified tech-
nical personnel
.
NOTE:
For warranty service, call Carter-Hoffmann direct at
800-323-9793 for authorization, we will dispatch the
nearest authorized service agency.
VCNH3W2S or VCNH3W2S-CVR
Crisp ‘N Hold Station
1600 watts, 120v, 14.3 amps, 60Hz, 1 Ph,
NEMA 5-20P
Part Number
Rubber
foot
18312-0418 Controller
label
Hi-limit
thermostat
On/Off
switch
Switch
boot
Solid state relay—25A
Fan
wheel
18”
Thermister probe
Cord 14/3 HSJO X 11’ long
18612-0234 Heater elements, 110v 800w
18614-0272 Fan
guard
Muffin
fan
Motor w/ bracket 110v
Temperature
controller
w/timers
Timer
controller
16090-2963 Caddy
assembly
(VCNH3W2S)
16090-3531 Caddy
assy.
(VCNH3W2S-CVR)
16504-3503 Pan
cover
(VCNH3W2S-CVR only)
VCNH3W2S or VCNH3W2S-CVR
Crisp ‘N Hold Station
1600 watts, 208v, 8.2 amps, 50/60Hz, 1 Ph,
NEMA 5-15P
Part Number
foot
18312-0418 Controller
label
Hi-limit
thermostat
On/Off
switch
Switch
boot
wheel
Thermister probe
X
11’
long
18612-0409 Heater elements, 208v 800w
18614-0272 Fan
guard
Muffin
fan
Temperature controller w/timers
controller
16090-2963 Caddy assembly (VCNH3W2S)
16090-3531 Caddy
assy.
(VCNH3W2S-CVR)
16504-3503 Pan cover
(VCNH3W2S-CVR only)
VCNH3W2S or VCNH3W2S-CVR
Crisp ‘N Hold Station
1560/1695 watts, 230/240v, 6.9/7.1 amps,
50/60Hz, 1 Ph, CE Plug
Part Number
Rubber
foot
18312-0422 Controller label; 6 timer CE
Hi-limit
thermostat
On/Off
switch
Switch
boot
Solid state relay—25A
Fan
wheel
18”
Thermister probe
Cord 16/3 harmonized X 11’ long
18612-0236 Heater elements, 240v 800w
18614-0272 Fan
guard
Muffin
fan
Motor w/ bracket 220-240v
Temperature controller w/timers
Timer
controller
16090-2963 Caddy assembly (VCNH3W2S)
16090-3531 Caddy
assy.
(VCNH3W2S-CVR)
18606-0726 Plug 16A (France, Belgium)
16504-3503 Pan
cover
(VCNH3W2S-CVR only)
PARTS LISTS