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Troubleshooting
Technical and visual modifications as well as misprints reserved - © 2017 by ERGO-FIT GmbH & Co. KG
9 Troubleshooting
Despite the high quality of ERGO-FIT products malfunctions may occur. In this chapter you
find troubleshooting information. If you suspect a technical malfunction do not operate the
machine. If you can repair the machine yourself nevertheless inform us of the malfunction.
This allows us to record the failure in the model‘s documentation file and to further improve
the quality of our products.
For safety reasons, unplug the machine before work is carried out or the machine is
opened!
9.1 Finding the Error
Malfunctions may have simple reasons but sometimes a faulty component is the problem.
This chapter provides you with guidelines to resolve possible problems. If the recommendations
listed are not successful, please contact our service department immediately. Our service
team will be pleased to help you.
Please proceed as follows in case of failure:
⊗ Check the fuse box. A fuse may be defective or a circuit breaker may have switched
off.
⊗ Did you use an extension cable or a multi-outlet power strip? Always connect your
machine directly to the power socket.
⊗ Check the power socket. Plug in another electric device to check the socket.
⊗ Pull the power plug out of the socket and visually inspect the power supply cord.
⊗ Write down the information displayed in the error message.
⊗ Check if the error has occurred frequently. If so, when and how often?
⊗ Check if multiple electric devices were connected at the same time. If so, which?
⊗ Check if a button was pressed when the error message was displayed.
⊗ Check if the machine can be started by pressing the START button or if this is
possible after complete switch off only.
⊗ If you were not present when the error message was displayed, ask the user what
exactly happened.
⊗ Try to fix the error yourself (see: error messages) or contact the cardiowise service
center.
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The machine does not react (no signal when switching on, empty display)
An error message is displayed