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Troubleshooting

    

If at any time you need further troubleshooting assistance please visit the on-line forums

      

http://captiveworks.org/forum/

Please refer to the Latest News thread before posting.

Accessing Logs

A good way to diagnose is to look through log files. Log files can be accessed in a number of 
different ways. 
The system by default has the following to make accessing the logs convenient:

●

A Windows style network share named logs. This means should be accessible from 
within My Network Places of your networked Windows PC.

●

A web based 'logs' access point. This means you should be able to point the web 
browser of a Networked PC to the IP of your CW-3000HD. (example: 
http://192.168.1.103) 

●

Another option is to use an external utility like WinSCP and access the internal /var/logs 
folder.

BIOS Settings

●

Main-> Primary IDE Master-> UDMA Mode -> disable

●

Advanced -> CPU Configuration-> AMD Cool 'n' Quiet Function-> Auto

●

Advanced-> Chipset-> Frame Buffer Size-> 64M

●

Advanced-> Chipset-> TV Mode Support-> NTSC-M

●

Power-> Hardware Monitor-> Q-Fan Controller-> Enabled

●

Boot-> Hard Disk Drives-> 1. 1st Master: Flash Card

PAGE 100                                                                        

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Содержание CW-3000HD

Страница 1: ...CW 3000HD User Manual Version 0 6 PAGE 1 BACK TO TOC...

Страница 2: ...no damage to the power or signal cables If any damage is detected contact the dealer immediately To avoid short circuits keep paper clips screws staples and other metallic devices away from connector...

Страница 3: ...p 30 Timeout Setup 31 Themes Setup 32 Network Setup 33 Audio Setup 34 Storage Setup 35 Shared Folders 37 Satellite TV Setup 39 Weather Setup 40 Antenna Menu 41 Satellite Setup 42 Adding A Satellite 44...

Страница 4: ...io Tracks 71 Instant Recording 72 Pausing Live Video 72 Replaying A Recording 73 Replay Control 73 Editing Recordings 74 Explained 74 Quick Mini Howto 75 Programming The Timer 76 Video 78 Video Select...

Страница 5: ...Playing Your Recordings Over The Network 98 Remote Control Keyboard Cross reference 99 Troubleshooting 100 Accessing Logs 100 BIOS Settings 100 Display Diagnostics 101 Remote Control Diagnostics 102...

Страница 6: ...ced reception Supports QAM 64 and QAM 256 Cable signals One TV antenna 75 ohm reception port Video Output VGA HDMI or DVI Component S Video Audio Ouput Analog and SPDIF Dolby Digital Audio output USB...

Страница 7: ...r popular audio formats including MP3 and WMA Pictures Viewer with popular functions including Slide show Zoom and Rotate Roaster 1 Prepare DVD Convert HD and SD recordings to DVD ISO image Prepare Vi...

Страница 8: ...ds to be on a solid surface System should be placed close to the display device Optionally an Internet connection and satellite feed should be in close proximity to the installation location to use IP...

Страница 9: ...jack connector is the stereo analog audio output jack The RCA composite connector is for use with a SDTV The 4 pin DIN S Video connector is suitable for SDTV The RGB Video analog connectors for VGA ou...

Страница 10: ...k connector is the stereo analog audio output jack The RCA composite connector is for use with a SDTV The 4 pin DIN S Video connector is suitable for SDTV The RGB Video analog connectors for VGA outpu...

Страница 11: ...ellite cable to the upper connector of the vertical connector pair The lower connector should have a 75 ohm F Terminator affixed This is important to decrease interference and increase reception quali...

Страница 12: ...he satellite cable to the upper connector of the vertical connector pair The lower connector should have a 75 ohm F Terminator affixed This is important to decrease interference and increase reception...

Страница 13: ...is important to decrease interference and increase reception quality For a single satellite connection connect the upper connector on the vertical pair closest to the edge of the unit In other words...

Страница 14: ...d This is important to decrease interference and increase reception quality For a single satellite connection connect the upper connector on the vertical pair closest to the edge of the unit In other...

Страница 15: ...in identical feeds ie You need a dual output LNB with 2 separate lines The upper connector in each vertical pair should be connected For a single cable connection you should connect the upper connecto...

Страница 16: ...e list when the scan is finished If you would like to change the channel numbers you may press the yellow button for Channels and renumber them as you see fit Satellite If you use a switch choose your...

Страница 17: ...will be presented with this type of a screen This is what is called the bios splash screen After the bios splash screen another screen much like the first will be presented approx 15 20 seconds unles...

Страница 18: ...ack to previous screen Red Context button on bottom of screen Green Context button on bottom of screen Yellow Context button on bottom of screen Blue Context button on bottom of screen Numbers Numbers...

Страница 19: ...ress the blue button This will bring up the Admin screen where the majority of the system configuration will take place Updates System software update download and installation Configuration Configura...

Страница 20: ...ress enter on the Updates button to enter the updates screen Date Allows users to set date time and time zone Download Allows the user to check for and download updates from the Internet Install Allow...

Страница 21: ...r the proper operation of the satellite system Using the arrow keys move the highlighter to the time or date fields Press enter to edit a field Press back to return the arrow keys to navigation of the...

Страница 22: ...he list Press back to return the arrow keys to navigation of the fields Highlight the update you wish to download Press the blue button to download the update To select an alternate server navigate to...

Страница 23: ...mmunity Having pressed the red button to add a new server or the green button to edit an existing server enter or adjust the name address user name and password of the ftp server hosting the system up...

Страница 24: ...y and press enter If local is selected a list of downloaded files will be shown If external is selected a list of devices will be shown Choose the appropriate device USB CD etc to see a list of files...

Страница 25: ...Checking System Version The system button in the install screen displays the installed software version information Click the blue button to exit the screen PAGE 25 BACK TO TOC...

Страница 26: ...Restore Settings The Backup and Restore function allows you to create a hard copy CD of your settings once you have everything exactly the way you want it so that you can restore them if needed PAGE...

Страница 27: ...ure the screen blanking function Themes Change the default menu theme Network Setup Configure type of network connection hostname and workgroup Audio Setup Audio Output setup Storage Setup Set up an i...

Страница 28: ...At this screen the user can enable or disable internal and external ATSC DVB adapters depending on their set up It is important to disable any devices that do not have an antenna connection for the sy...

Страница 29: ...l be prompted to restart the CW 3000HD The preferred method is as follows 1 Back out to the Main Admin screen 1 Press the power button on the remote 2 Select shutdown 3 Physically hook up the appropri...

Страница 30: ...an be unacceptable The green box is the current setting the CW 3000HD is using for the browser application Adjust the size of the red box by using the arrow keys so that it is at the extents of your v...

Страница 31: ...ng times of inactivity the user can enable this Timeout function The inactivity timeout values can be adjusted to the users preference To enable Timeout highlight the field and set to Yes To adjust th...

Страница 32: ...e the appearance of the main menu system of their CW 3000HD To adjust the present theme highlight the Theme field Use the up and down arrow keys to scroll through the list of available themes Press th...

Страница 33: ...g to This variable should be the same as the rest of your home network Obtain Address assumes DHCP is being used on the network and needs no further setup Most home networks with a router will use DHC...

Страница 34: ...The AC3 stream will pass to the SPDIF output and a Dolby Digital decoder will be required to listen to the audio This will also allow viewing of DVDs with a DD DTS audio track In the case of a channe...

Страница 35: ...hand side Undo the top screw holding the hard drive carriage and swing it up and out 4 Position hard drive in drive bay carriage and secure it with screws 5 Connecting an IDE Hard drive a Ensure that...

Страница 36: ...ts the CW 3000HD will go though a hardware check and determine if it can safely begin the Storage Setup process 16 You will see this screen while it partitions formats and writes the necessary files 1...

Страница 37: ...ed sharing on a folder you will be able to configure the CW 3000HD to automatically mount that shared folder to your CW 3000HD Press the Red button to Add a shared folder Press the Green button to Edi...

Страница 38: ...o save Notes It is usually best to use the numeric IP address of the Windows machine serving the network share instead of relying on the machine s browser service to resolve the name because it can be...

Страница 39: ...em running for a reasonable amount of time If you only have a single tuner enabled the scan will start after 5 hours of inactivity This means the screen will go blank while the scan is going on Leave...

Страница 40: ...name If there are multiple cities with that name it will give you a list to choose from If there is one city it will automatically select it Adjust the measurement units to suit your tastes Celcius o...

Страница 41: ...Antenna Menu Select the type of antenna to configure PAGE 41 BACK TO TOC...

Страница 42: ...Universal Linear polarized dual LOF 9750 10600 Universal 2 Universal Linear polarized dual LOF 9750 10750 Circular Circular polarized single LOF 11250 Linear Linear polarized single LOF 10750 DP Circu...

Страница 43: ...you have The simplest way to know is to look at the LNB There will be a label that will list the frequency range LOF and possibly the polarity Typical frequencies for a Circular LNB are 12 2 12 7 Ghz...

Страница 44: ...Use the red button to add transponders to the satellite The transponders may be edited on a satellite with the green button Delete a transponder with the yellow button When done press the blue button...

Страница 45: ...set To set an offset use the Edit screen for the desired satellite s Set the offset and press the blue button to save Once the offset is set scanning for available channels can begin Either select eac...

Страница 46: ...highlighted channel The green button deletes all channels The enter button allows for assigning a new channel number to the highlighted channel Note duplicate channel numbers are not allowed Press the...

Страница 47: ...em works in either DiseqC 1 2 mode or USALS mode If you use a switch for a Quad type LNB set the switch to the type of switch Select Motor for switch port Select Edit to set up LNB and motor configura...

Страница 48: ...apable motor enter the Latitude and Longitude for your location Choose the LNB type Fill in the slots with the satellites that are to be set up Bottom arrows move to additional screens to set up more...

Страница 49: ...es the motor to due south in most cases but may be far East limit depending on your particular motor Limits allow you to set a stop point in either direction in case there is an obstruction that will...

Страница 50: ...nce moves the motor to due south in most cases but may be far East limit depending on your particular motor Limits allow you to set a stop point in either direction in case there is an obstruction tha...

Страница 51: ...ir OTA digital broadcasts requiring an external antenna Press the green button to start the scan Press the yellow button to edit the channels Press the blue button to save the channel list after the s...

Страница 52: ...ers may be edited by pressing the green button Add a transponder with the red button and delete a transponder channel frequency with the yellow button When done press the blue button to save the chang...

Страница 53: ...you should get your local HD channel rebroadcasts if you are in the U S If you are in Canada you may get nothing Canada does not have the in the clear requirement for local channels They may all be en...

Страница 54: ...transponders may be edited by pressing the green button Add a transponder with the red button and delete a transponder with the yellow button When done press the blue button to save the changes PAGE 5...

Страница 55: ...e user profile is where the applications of the CW 3000HD are used Additional users can be setup for family members or special cases as needed An example would be a children s profile containing chann...

Страница 56: ...t yes or no to have this profile become a main profile that automatically logs in when the CW 3000HD is turned on Select yes or no to automatically assign channels Select yes or no to automatically sh...

Страница 57: ...W 3000HD is turned on Change the selection of yes or no for automatically assigning channels Change the selection of yes or no for automatically sharing not sharing the profile folders over the networ...

Страница 58: ...tton to move the channels accordingly All channels may be added or removed at once with the corresponding button Press the blue button to save the changes NOTE If satellite channels were scanned prior...

Страница 59: ...els that have been added will be in the right selected box To move individual channels highlight a channel and press enter The box to the left of the channel will display an x when selected Once the d...

Страница 60: ...e IP Channels Press the red button to add a channel to the channel list Press the green button to remove a channel from the channel list Press the yellow button to edit an existing channel PAGE 60 BAC...

Страница 61: ...untries allows you to specify where the channel originates Languages specifies the spoken language of the channel Categories allows you to specify the theme of the channel Name is the display name of...

Страница 62: ...add or remove button to move the applications accordingly All applications may be removed or added at once with the corresponding button Press the blue button to save the changes NOTE Some application...

Страница 63: ...ter button User is the default profile used in the example screens NOTE The profile name User is the display name specified when the user profile was created NOTE The following screens may differ depe...

Страница 64: ...VD viewing application Pictures starts the picture viewer application Web starts the web browser application Music starts the music playing application Roaster starts the CD DVD and recordings prepara...

Страница 65: ...function requires a network connection with Internet access Ensure that network setup has been completed prior to attempting to view IPTV channels IPTV Channel Packages Highlight a Package and hit En...

Страница 66: ...select the categories Highlight a channel and press the blue or play button to view the highlighted channel Pressing the App Exit button exits the viewing application Remote buttons for IPTV viewer B...

Страница 67: ...t s on Now Recordings Recordings Menu Rew Fast Rewind Rec Record FF Fast Forward Back Stop Stop Next Vol Vol Vol Vol Play Play CH Channel CH Channel Exit Menu off VDR menu VDR menu Discard VDR menu Re...

Страница 68: ...will start recording only on the given date it is marked with The Red button toggles through the enabled and disabled states and for repeating timers that are currently recording also a state that en...

Страница 69: ...the designated start time without recording This highlighted default upper cell of the timer window can be changed by using the right and left arrow keys The Timer Type may be set to Record Once for...

Страница 70: ...e it doesn t exactly adhere to its published start stop times Of course no guarantee can be given that the default 2 minutes will be sufficient extra margin can be added if this recording is extremely...

Страница 71: ...as the current time are displayed in the OSD If available the current next information will be displayed below this line This display automatically goes away after about five seconds or if any key is...

Страница 72: ...start point and start an instant recording by pressing the rec key or menu red Pausing live video If the live program being watched needs to be paused press Menu Yellow or Pause on the remote control...

Страница 73: ...ard mode Down Halts playback at the current position Press again to continue playback Blue Stops playback and stores the current position so that playback can be resumed later at that point Left Right...

Страница 74: ...will be saved by the cutting process The video sequences to be saved by the cutting process are determined by an even odd algorithm This means that every odd numbered editing mark i e 1 3 5 represents...

Страница 75: ...nother mark If you want to move the mark a bit use 4 or 6 depending on the direction When you have reached the end of the show and are happy with the mark locations hit 2 to begin the process of cutti...

Страница 76: ...ent day To return to the single shot mode just press Right until a date is displayed Start The start time of the timer in hh mm as 24 hour military time Stop The stop time of the timer VPS Defines whe...

Страница 77: ...special character the recording will be stored in a hierarchical directory structure For instance a file name of Sci Fi Star Trek Voyager will result in a directory structure video Sci Fi Star_Trek V...

Страница 78: ...ication does support subtitle files Video Selection A file selection list is displayed containing two directories external and local The local directory contains any files stored on the hard drive The...

Страница 79: ...t of devices is displayed Select the device containing the video file and press Enter Highlight the desired video file and press the blue or Play button to start playback Press the App Exit button to...

Страница 80: ...Video Viewer Keys PAGE 80 BACK TO TOC...

Страница 81: ...any downloaded files from the Internet The external directory refers a USB stick network share or CD DVDROM Highlight the appropriate directory and press enter If local is selected a list of picture...

Страница 82: ...Picture Viewer Keys PAGE 82 BACK TO TOC...

Страница 83: ...nd press Enter to begin browsing the Internet The web browser behaves much like that of a desktop computer NOTE If the web browser is not completely visible on your screen see the display configuratio...

Страница 84: ...DVD The DVD application is for viewing DVD movies on DVD disks Press enter on the DVD button to begin viewing the DVD disk in the drive DVD Viewer Keys PAGE 84 BACK TO TOC...

Страница 85: ...e play mode can be selected with the up down buttons Play list once will play the playlist in order and then stop Loop entire list will play the playlist in order and then repeat until stopped Randoml...

Страница 86: ...files are displayed in the right Selected box To move individual songs highlight a song and press enter The box to the left of the song will display an x when selected Once the desired songs have bee...

Страница 87: ...Music Player Keys PAGE 87 BACK TO TOC...

Страница 88: ...ing video recordings Prepare DVD Convert HD and SD recordings to DVD ISO image Prepare Video Create HD or SD MPG ISO image of recordings Burn DVD Burn DVD ISO images to DVD media Burn Video Burn MPG I...

Страница 89: ...playing the current operation and display the percentage of progress per operation Recordings created with the Satellite TV application are comprised of multiple segments The Prepare DVD process begin...

Страница 90: ...n t watching it When at all possible keep the Satellite TV application tuned to an SD channel and do not record TV shows while Roaster is active The absolute quickest way to convert HD recordings is t...

Страница 91: ...of your recordings Prepare Video does not down convert the recordings HD segments remain HD SD segments are made DVD compliant for improved compatibility When active Roaster will update the screen wit...

Страница 92: ...lete the Image files Notes This screen is designed that once the job is active you must wait for it to finish This is to prevent a failed write due to other processes that could potentially interfere...

Страница 93: ...modate the size of the image The size is displayed at the upper right of the screen Burn Video starts the write process Delete allows you to delete the Image files Note This screen is designed that on...

Страница 94: ...installation package It is recommended that you read through all the pages of the help file Pressing the red delete button will delete highlighted game Pressing the blue play button will start the ga...

Страница 95: ...CD The CD application is for listening to CD music Highlight CD in your applications list and press enter to begin playing the CD disc in the drive CD Player Keys PAGE 95 BACK TO TOC...

Страница 96: ...tandard PC style USB interface on the front and rear of the system The ports are USB v2 0 and are backwards compatible with USB v1 1 devices Read the users manual for the external device to ensure tha...

Страница 97: ...e in using the web browser or other future enhancements The labeled connections below are for connecting a PC style PS 2 keyboard and mouse Ensure that the correct device is connected to the appropria...

Страница 98: ...enable the share over network when you don t have a hard drive the setting will be ignored Once you have a hard drive installed the common folders share is started automatically The personal folders...

Страница 99: ...O Record CTRL R Rewind CTRL W Fast Forward CTRL F Skip Back CTRL B Skip Forward CTRL D ENTER Back ESC RED F1 GREEN F2 YELLOW F3 BLUE F4 EPG CTRL G i VOL KP_Multiply VOL KP_Divide CH KP_Add CH KP_Subtr...

Страница 100: ...should be accessible from within My Network Places of your networked Windows PC A web based logs access point This means you should be able to point the web browser of a Networked PC to the IP of your...

Страница 101: ...ible cable the better I do not see the boot screens but I see the menu after it boots Some TVs may not support the lower display resolution of the boot screens when utilizing the DVI display mode If y...

Страница 102: ...test this by using the remote directly in front of the unit See the statement above for increasing the range I think the random keystrokes have locked up some buttons on my remote How can I get them b...

Страница 103: ...ay be that you have an improperly grounded antenna setup This can cause fluctuations and tuning problems It is strongly advised that you to read National Electric Code if you plan to do the dish insta...

Страница 104: ...Do I need to add a user name and password It is usually best to spend a couple of minutes and create an account in Windows with a known password for sharing and use that Anonymous access through the...

Страница 105: ...sclaimer This is just a suggested method of how to use the earlier protocol and not necessarily what you should do Click Start Run Type in the Run field secpol msc to bring you to Vista s security pol...

Страница 106: ...vity Redistributions must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution THIS SOFT...

Страница 107: ...orized service centers The warranty shall be limited to the hardware in the system and does not cover damage or malfunctions caused by misuse abuse improper use of third party software insufficient ca...

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