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imageRUNNER C3170 Series Service Guide

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Dealer Technical Support

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Call Escalation Procedure

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Suggested Maximum Monthly Volume

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Warranty Conditions

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VIII.

Technical Training

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Overview

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Certification

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Who Should Attend

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Prerequisites

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Training Facilities

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Course Format

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Course Equipment

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Course Highlights

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Materials

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IX.

Service Requirements

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Authorization Policy

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Service Recommendation

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Appendix

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imageRUNNER C3170 Series

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DADF-L1 (Option)

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Cassette Feeding Unit-Y2 (Option)

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Paper Deck-Q1 (Option)

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Inner 2-Way Tray-C1 (Option)

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Finisher-P1 (Option)

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Finisher-Q1/Q3 & Saddle Finisher-Q2/Q4 with Buffer Pass Unit-C1 (Option)

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Puncher Unit-M1 (Option)

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Envelope Feeder Attachment-C1 (Option)

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Copy Tray-J1 (Option)

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Additional Finisher Tray-A1 (Option)

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Super G3 Fax Board-S1 / Super G3 Multi-line Fax Board-F1 (Option)

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Canon imageRUNNER C3170 Limited Warranty

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Canon GPR-13 Drum Unit Limited Warranty

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Acronyms

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imageRUNNER C3170 Series Service Guide

Rev. 0

July 2005 Page iv

Содержание imageRUNNER C3170 series

Страница 1: ...SERVICE GUIDE CANON U S A INC SYSTEMS TECHNICAL SUPPORT DIVISION Rev 0 ...

Страница 2: ...d for users who primarily output color documents users of the imageRUNNER C models can now print color on demand with their black and white devices The occasional color requirements of the imageRUNNER C devices are intended for Business Color usage also called Office Color or Presentation Color Business color is often characterized by color used in typical business output such as pie charts color ...

Страница 3: ...d in any form by any means electronic or mechanical for any purpose without the prior written consent of Canon U S A Inc except as expressly permitted herein Pursuant to the authorized Service Agreement with Canon U S A Inc Service Provider agrees to indemnify Canon U S A Inc and to hold it harmless from and against any and all claims arising out of Service Provider s possession use or misuse of t...

Страница 4: ...rator s Software Kit A1 Option 5 C Voice Guidance Kit A2 Option 5 D Barcode Printing Kit A1 Option 5 V Configuration 6 A imageRUNNER C3170 Series 6 B imageRUNNER C3170 Series Box Contents 9 VI Service Features 10 A License Management System LMS 10 B Serviceability 11 C Soft Counter 11 D MEAP Application Counter 12 E Power and Plug Requirements 12 F Approximate Installation Space 13 G Estimated Ins...

Страница 5: ...rvice Recommendation 29 X Appendix 30 A imageRUNNER C3170 Series 30 B DADF L1 Option 31 C Cassette Feeding Unit Y2 Option 32 D Paper Deck Q1 Option 32 E Inner 2 Way Tray C1 Option 33 F Finisher P1 Option 34 G Finisher Q1 Q3 Saddle Finisher Q2 Q4 with Buffer Pass Unit C1 Option 35 H Puncher Unit M1 Option 36 I Envelope Feeder Attachment C1 Option 37 J Copy Tray J1 Option 37 K Additional Finisher Tr...

Страница 6: ...dditional hardware or dongles to activate new software Refer to the LMS section herein for further details Effective July 1 2005 access is limited to the Technical Support Center to certified technicians Please refer to the Technical Support section for more information As an ENERGY STAR Partner Canon U S A Inc has determined that these products meets the ENERGY STAR guidelines for energy efficien...

Страница 7: ...t can be stored in all inboxes has been increased from 3 700 on the imageRUNNER C3100 Series to 6 000 on the imageRUNNER C3170 Series Print Settings can be stored for Mail box Documents Number of Printouts Paper Select Finishing Options 2 sided mode Cover Sheet Insertion Booklet Mode Memory and Margin F Paper Path The paper path structure unique for Canon and the Accelerated Paper Feeding Method e...

Страница 8: ... G3 Multi Line Fax Board F1 Specifications on Page 37 C DADF L1 Option The optional 50 sheet capacity Duplexing Automatic Document Feeder 5 DADF L1 is Canon s first color flow scanning DADF The DADF L1 scans multi page and different size originals Refer to the DADF L1 Specifications on Page 31 D Finisher Q1 Q3 with Buffer Pass C1 Option The optional Finisher Q1 Q3 with the Buffer Pass Unit C1 prov...

Страница 9: ...s Additional Function Settings Mode memory registered using copy mail box functions Forwarding Settings Scan settings registered using the transmission function License files for MEAP applications Job history information Job logs User authentication information registered with SDL Image forms stored in Form Composition Data saved for MEAP applications Unsent documents MEAP SMS Service Management S...

Страница 10: ... use his or her PC to connect to a host running on the server C Voice Guidance Kit A2 Option The Voice Guidance Kit allows visually impaired end users to operate the copy functions on the imageRUNNER C3170 device 7 These end users can select the functions on the control panel and the machine will provide voice guidance confirmations of the selected operations D Barcode Printing Kit A1 Option This ...

Страница 11: ...sher Q2 with Buffer Pass C1 10 8692A004AA Finisher Q3 with Buffer Pass C1 8691A009AA Saddle Finisher Q4 with Buffer Pass C1 8692A010AA imageRUNNER C3170U C3170i Main Unit shown with Optional Platen Cover Type H DADF L1 Shown attached to the Main Unit 9 Item Numbers and Part Numbers are subject to change due to engineering changes etc 10 These accessories require either Cassette Feeding Unit Y2 or ...

Страница 12: ...ay J1 8815A001AA Cassette Feeding Unit Y2 8695A003AA Envelope Attachment Feeder C1 8697A001AA Additional Finisher Tray A1 Cabinet P1 Paper Deck Q1 8606A001AA 9669A003AA 8694A002AA Document Tray J1 8065A001AB FL Cassette Y1 8732A001AA FL Cassette Z1 8733A001BA Card Reader C1 6575A001AA imageRUNNER C3170 Series Service Guide Rev 0 July 2005 Page 7 ...

Страница 13: ...AA Voice Guidance Kit A2 9598A004AA Web Access Software B1 14 0726B002AA Barcode Printing Kit A1 15 9941A001AA Remote Operator s Software Kit A1 16 0115B002AA Consumables Supplies GPR 13 Toner Cartridges shown GPR 13 Black Toner Cartridge 8640A003AA GPR 13 Cyan Toner Cartridge 8641A003AA GPR 13 Magenta Toner Cartridge 8642A003AA GPR 13 Yellow Toner Cartridge 8643A003AA GPR 13 Drum 8644A004AB Stamp...

Страница 14: ...ence Guide Operators Manual Copying Guide UFR II PCL P S Driver Utility CD ROM Operators Manual Mail Box Function Guide Color Network ScanGear CD ROM Operators Manual CD ROM UFR II PCL PS CD ROM Software License Agreement Network Quick Start Guide Sending and Facsimile Guide Caution Sheet for Developing Assembly Install MEAP Admin CD ROM Registration Card Main Unit Warranty Card Installation Check...

Страница 15: ...L http www canon com lms ir The License Key must be entered into the imageRUNNER control panel to activate the software option Additional Functions System Settings License Registration The main power switch on the imageRUNNER must be recycled to activate the new software A CD ROM or additional hardware is not required for installation The following optional software packages require LMS License ac...

Страница 16: ...ery 40 000 prints copies The frequency of the Quality Assurance Visits will depend upon the following conditions monthly copy volume environment type of originals printed or copied and customer s handling of the copier equipment C Soft Counter The imageRUNNER C3170 devices utilize soft counters The control panel normally displays six 6 counters when the counter check button is pressed The counter ...

Страница 17: ...two MEAP application counters one for the Portal Service and one for the Universal Send Therefore the number of additional MEAP applications that can be installed is eighteen The Portal Service can be uninstalled to free up one extra counter There are three types of MEAP applications 1 Applet a user interface for the application is on the control panel of the copier 2 Servlet a remote user interfa...

Страница 18: ...1 Installed Main Unit with the Side Paper Deck Q1 Installed Main Unit with the Side Paper Deck Q1 and Finisher P1 Installed Main Unit with the Finisher P1 Installed Main Unit with the Finisher Q1 Q3 Installed Main Unit with the Saddle Finisher Q2 Q4 Installed imageRUNNER C3170 Series Service Guide Rev 0 July 2005 Page 13 ...

Страница 19: ...inisher Q2 Q4 Installed Main Unit with the Finisher Q1 Q3 and Puncher Unit M1 Installed Main Unit with the Saddle Finisher Q2 Q4 and Puncher Unit M1 Installed Main Unit with the Side Paper Deck Q1 Finisher Q1 Q3 and Puncher Unit M1 Installed Main Unit with the Side Paper Deck Q1 Saddle Finisher Q2 Q4 and Puncher Unit M1 Installed imageRUNNER C3170 Series Service Guide Rev 0 July 2005 Page 14 ...

Страница 20: ... 35 minutes Finisher Q1 Q3 35 minutes Buffer Pass Unit C1 25 minutes Saddle Finisher Q2 Q4 35 minutes Puncher Unit M1 10 minutes Additional Finisher Tray A1 5 minutes Envelope Feeder Attachment C1 5 minutes Cassette Feeding Unit Y2 5 minutes Cabinet P1 5 minutes Paper Deck Q1 35 minutes Color PCL PS Printer Kit D1 Standard on imageRUNNER 3170i model 15 minutes imageRUNNER Security Kit A2 5 minutes...

Страница 21: ...cations18 to use for the download CPU Intel Celeron 400MHz or higher Memory 64MB of RAM Free HDD Capacity 600MB of available hard disk space Network 10Base T 100Base TX or PCMCIA slot Ethernet Card must be available CD ROM Drive Firmware is provided in the form of a CD However a CD ROM drive is not required if the firmware can be copied from the CD to a PC via a network Downloading tool software S...

Страница 22: ...d or that is not recommended in this guide for use with the product may cause the product to malfunction including jamming not operate within specifications and or reduce the life of certain product components such as rollers and fusers 20 Plain Color and Pre punched paper are from 17 to 28 lb bond 64 to 105 g m 2 21 Recycled paper supports from 17 to 20 lb bond 64 to 80 g m 2 22 Heavy paper suppo...

Страница 23: ...00 1 240 000 Pad Manual Feed Separation FC5 0488 000 1 240 000 Cleaning Pad Unit FL2 0033 000 1 500 000 Waste Toner Assembly FM2 0083 000 1 60 000 images N DADF L1 Consumable Parts Part Description Part Number Quantity Estimated Life prints copies 26 Separation Roller Assembly FM2 0787 000 1 80 000 Holder Separation Pad 1 FL2 0963 000 1 80 000 Guide Paper Feed Roller 1 FL2 0946 000 1 40 000 O Fini...

Страница 24: ...0 Roller Buffer FC5 3442 000 2 1 000 000 Roller Return Rear FC5 3457 000 1 1 000 000 Roller Return Front FC5 6873 000 1 1 000 000 Q Cassette Feeding Unit Y2 Consumable Parts Part Description Part Number Quantity Estimated Life prints copies 26 Roller Paper Pick Up FB6 3405 000 2 240 000 Roller Feed Separation FB6 3406 000 4 120 000 R Paper Deck Q1 Consumable Parts Part Description Part Number Quan...

Страница 25: ...1 Read roller 1 roll Read roller 2 roll Delivery reversing roller upper Delivery reversing roller lower Pickup roller Separation pad Separation roller Separation plate Original pickup tray Separate guide including sheet Open close frame open close guide Feed frame including sheet Platen guide L Platen guide R Reversing flapper Reversing left guide sheet Feed guide dust collecting tape Registration...

Страница 26: ...specific question There are many causes to various problems but by being at the location when calling it takes the speculation out of the troubleshooting process by supplying accurate answers to what the machine application is doing Provide the serial number of the installed engine or application you are troubleshooting While this is required for access to support it will also provide the Speciali...

Страница 27: ...y A valid Support ID and imageRUNNER serial number is required to access the TSC Hardware support is available Monday through Friday 9 00am 8 00pm Eastern Time and software and connectivity support is available Monday through Friday 9 00am 6 00pm Eastern Time If needed on site customer support will be available through proper escalation procedures Canon USA s TSC support responsibilities are as fo...

Страница 28: ...Search for Technical Solutions with the Integrated Knowledge Management System through natural language query Read or download on line documentation Download patches and their Readme files Download Firmware and Software Drivers Track and Modify logged Cases Review all open Cases In order to access e Support you must first register for a Support ID To register for a Support ID go on line to the Can...

Страница 29: ...problem during the call Calls that cannot be resolved during the initial call and require escalation need to follow the process below The status of all escalated cases can be viewed via the e Support Center or by calling the TSC Canon imageRUNNER C3170 Series End User End User Contacts Servicing Dealer Canon USA Technical Support Center 1 800 528 2830 Canon USA Engineering Status Modify Canon USA ...

Страница 30: ...tion please refer to the imageRUNNER C3170 Limited Warranty located in the Appendix No warranty is given on any consumables or consumable parts such as paper toner chemicals or pick up rollers GPR 13 Drum Unit OPC Drum The GPR 13 Drum Unit is covered under WARP For detailed warranty information please refer to the GPR 13 Drum Unit Warranty located in the Appendix 2 Warranty Administration Reductio...

Страница 31: ... whose responsibilities include supporting the imageRUNNER C3100 C3170 Series of products should attend D Prerequisites The prerequisites for this course are Color Connectivity Quest imageRUNNER Connectivity Quest Basic Color Principles E Training Facilities Training is available in each of the Canon regional offices Jamesburg New Jersey Norcross Georgia Irving Texas Irvine California Itasca Illin...

Страница 32: ...essory Item Part Number Service Manual DU7 1113 010 imageRUNNER C3100 C3170 Series 32 Parts Catalog DU7 3113 010 Service Manual DU7 1114 000 DADF L1 Parts Catalog DU7 3114 000 Service Manual DU7 1131 000 Finisher Q1 Q3 Saddle Finisher Q2 Q4 33 includes Buffer Pass Unit C1 Parts Catalog DU7 3130 000 Service Manual DU7 1116 000 Finisher P1 Parts Catalog DU7 3116 000 Service Manual DU7 1115 010 Paper...

Страница 33: ...5 98 Windows 2000 NT MacOS System 9 X Network Operating Systems o Novell 3 x 4 x 5 x Protocols o IPX SPX o TCP IP Printing Scanning In addition computer skills and working knowledge in the following areas may also be helpful Other computer platforms mainframe and UNIX Networking TokenRing future option Basic electronics Possible backgrounds listed in preferred order of a successful Canon dealershi...

Страница 34: ... desktop or laptop available for use as a primary servicing tool to adequately service the imageRUNNER C3170 Series This computer must meet the specifications that are listed in the Computer Requirements For Upgrading of the Service Features Section on Page 16 imageRUNNER C3170 Series Service Guide Rev 0 July 2005 Page 29 ...

Страница 35: ...TR Up to 16 7ppm 12x18 Up to 15 3 5 ppm Multi Copy Speed 37 B W Color ppm OHP Up to 7 3 2 ppm First Copy Out Time FCOT Plain B W less than 8 seconds Plain Color less than 23 9 seconds Heavy B W less than 23 2 seconds Heavy Color less than 37 6 seconds OHP B W less than 8 seconds OHP Color less than 37 6 seconds LTR A4 1 1 uses paper drawer 1 plain stack bypass heavy paper transparency face down wi...

Страница 36: ... 50 sheets 20 lb Bond 80 gsm LTR LGL LTRR STMT 11 x17 Document Setting Feed face up output face down Document Scanning Speed Approximately 28 images per minute ipm LTR B W and Color Setting Position Intermediary standard Stamp Function Yes Send function Double sided original stamps on both sides after scanning Original size recognition 38 Recognition Delivery Method Flow scanning only Feeding Meth...

Страница 37: ... x 27 5 8 x 9 7 8 565 x 700 x 251 5 mm Dimensions WxDxH Approximately 50 7 lbs 23 kg Weight D Paper Deck Q1 Option Paper Deck Q1 Option Retardation method separation roller Paper Feeding Method Front loading Type LTR Paper Size 17 28 lb Bond 64 105 gsm Paper Weight Up to 2 500 sheets 20 lb Bond 80 gsm Paper Capacity Partition position change adjusting in Service Mode Size Selection In use Approxim...

Страница 38: ...per overhead transparencies Up to 150 sheets LTR Paper Capacity 20 lb Bond 80 gsm Output tray 3 Labels heavy paper overhead transparencies are not supported DC 24V supplied by main unit Power Supply In use Approximately 16W Power Consumption In standby mode Approximately 3W Approximately 22 24 x 29 53 565mm x 750mm main unit dimensions When the copy tray is attached and the extension tray extended...

Страница 39: ...ge 40W in use 7W or less in Standby Power Consumption Dimensions W x D x H Approximately 16 10 x 21 02 x 7 91 409x 534 x 201 mm Inside main unit Approximately 22 24 x 29 72 565 x755 mm Same as main unit dimensions Installation Space W x D when connected to main unit Approximately 24 2 lbs 11 5kg Weight Staple Mode Punching by rotating cam Staple Method LTR LGL LTR R LDR 11 x17 Sizes that can be st...

Страница 40: ...Up to 30 sheets 81 4 gsm Corner double Stapling Position Approximately 5 000 staples per cartridge Number of Staples Saddle stitch stapling output sets folding into half Stapling Method LGL LTR R 11 x17 Paper Size for Saddle Stitching Stapled Sheets Capacity 105gsm Approximately 1 10 sheets 80gsm Approximately 1 15 sheets 17 lb Bond 90 lb Index 64 to 163 gsm Paper Weight 17 20 lb Bond 64 80 gsm 1 ...

Страница 41: ...it equipped Approximately 162 lbs 73 48 kg Weight H Puncher Unit M1 Option Puncher Unit M1 Optional Requires Finisher Q3 Saddle Finisher Q2 Q4 Option Hole Punching Method Reciprocating System Sequential Processing System 2 hole LTR R LGL Punchable Paper Sizes 3 hole LTR 11x17 17 lb Bond 90 lb Index 64 to 250 gsm Paper Weight 2 or 3 holes Paper Hole Quantity 8 0 mm Punch Hole Diameter Approximately...

Страница 42: ...s other sizes Capacity Approximately 35 7 8 x 29 3 4 911 x 756 mm Installation Space WxD Approximately 13 5 8 x 13 7 8 x 4 3 4 346 x 352 x 120 mm Dimensions WxDxH Approximately 1 lb 471 g Weight K Additional Finisher Tray A1 Option Additional Finisher Tray A1 Option 17 lb Bond to 90 lb Index 64 163 gsm Paper Weight Capacity Per Tray LTR STMT STMT R EXEC up to 100 sheets LGL LTR R 11 x 17 up to 50 ...

Страница 43: ...parts other than those distributed by Canon which damage the Product or cause abnormally frequent service calls or service problems or e use of the Product with non compatible computers peripheral equipment or software including the use of the Product in any system configuration not recommended in any manual distributed with the Product Nor does this warranty extend to any Product on which the ori...

Страница 44: ... Drum on which the original identification marks or serial numbers have been defaced removed or altered NEITHER CANON NOR ANY CANON AUTHORIZED SERVICE DEALER SHALL BE LIABLE FOR PERSONAL INJURY OR PROPERTY DAMAGE UNLESS CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY CANON AUTHORIZED SERVICE DEALER LOSS OF REVENUE OR PROFIT FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS EXPENDITURES FOR...

Страница 45: ...e Sequenced Packet Exchange IPX SPX Joint Photographic Experts Group JPEG Kilogram kg Legal LGL Letter LTR Magenta M Megabyte MB Megahertz MHz Millimeter mm National Electrical Manufacturers Association NEMA Netware Novell NW Overhead Paper OHP Personal computer PC Printer Control Language PCL Personal Computer Manufacturer Interface Adapter PCMIA Portable Document Format Adobe Acrobat PDF Pages p...

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