imageRUNNER C3170 Series Service Guide
IX. Service
Requirements
A. Authorization Policy
To become authorized to service the imageRUNNER C3170 Series, each
Dealer location must have at least one System Engineer
(SE).
A System Engineer working with Canon connectivity products will have the
following basic job functions:
•
Systems integration (pre-sale and post-sale)
•
Installation
•
Education of customers and dealership personnel
•
Troubleshooting
In order to successfully perform these tasks, it is crucial that the SE have
strong computer skills and a “working knowledge” in the following areas (listed
in order of importance):
•
The major computer platforms (IBM compatible and Macintosh)
•
Computer hardware (including cabling)
•
Computer software (including drivers)
•
Operating systems (DOS, Windows 95/98, Windows 2000/NT, MacOS
System 9 & X)
•
Network Operating Systems:
o
Novell (3.x, 4.x, & 5.x)
•
Protocols:
o
IPX / SPX
o
TCP / IP
•
Printing
•
Scanning
In addition, computer skills and “working knowledge” in the following areas
may also be helpful:
•
Other computer platforms (mainframe and UNIX)
•
Networking (TokenRing future option)
•
Basic electronics
Possible backgrounds, (listed in preferred order), of a successful Canon
dealership SE are:
•
Novell CNA or CNE
certification / Microsoft MCSE
•
Canon copier service technician with two years of experience centered
on connectivity products.
A degree in computer science, engineering, or a computer technician with two
years of experience is required in the above areas.
35
A System Engineer (SE) is a professional title often used by hardware vendors for individuals who perform systems related
tasks, such as analysis, design, and programming. System Engineers are also often involved in pre-sales activities.
imageRUNNER C3170 Series Service Guide
Rev. 0
July 2005 Page 28
