Canon
Canon imageRUNNER ADVANCE 6575i/6565i/6555i Service Guide
Canon imageRUNNER ADVANCE 6575i/6565i/6555i Service Guide
February 2016
Revision1
Page 44
E.
Recommended System Engineer Requirements
An SE (System Engineer)
is recommended to work with Canon’s software
solutions and networked devices, and should have the following basic job
functions:
•
Systems integration (pre-sales, professional services and post-sales)
•
Technical education of customers and dealership personnel
•
Advanced Troubleshooting responsibilities
To perform the above tasks successfully, it is crucial that the SE have strong
software solutions, IT infrastructure and working knowledge in the following
areas:
1. Major computer platforms (PC and Mac based)
2. Operating systems:
-
Windows 7, 8, 10
-
Mac OS
-
Linux
-
VMware virtualization
3. Server Operating Systems:
-
Windows Server 2008, 2012
-
Mac OS X Server
4. Protocols/Services:
-
TCP/IP
-
SSL
-
Active Directory
5. Printing
-
Print Driver (PCL, PS, UFR)
-
Print processor
-
Print spooler
-
Print queue
6. Scanning
It is also important that the SE have computer skills and working knowledge in
the following areas:
•
Remote Support Tools – (Webex, Teamviewer, Windows RDC)
•
Other computer platforms (mainframe and UNIX)
44 An SE (System Engineer) is a professional title often used by hardware vendors for individuals who perform systems related
tasks, such as analysis, design, and programming. System Engineers are also often involved in pre-sales activities.
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