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Debug Log
Overview
■ Function Overview
The debug log is a log that analyzes the program behavior of the machine to enable developers to identify problems.
This machine is embedded with this function to collect the history for the behavior of each software module in the debug log and
output it as an integrated log for analyzing problems.
Since the frequency of outputting the debug log and the content of the log can be changed, the settings need to be changed
according to the trouble that occurs and the situation.
However, the on-site service technician does not need to make such decisions because instructions are sent from the Support
Dept. of your sales company.
■ Conditions for Obtaining Logs
● Cases where Logs Cannot Be Obtained
In the following cases, the procedure for obtaining logs is not required because logs cannot be obtained.
• When the background of the Control Panel is solid black and an error code is displayed in text
• When the device is frozen on the startup screen
• When the device repeats the startup process and does not become available
● Prerequisites for Obtaining Logs
• If a problem has occurred, suspend operations where possible. If operations are continued or jobs are executed even after
a problem has occurred, the log of the problem may not be able to be obtained because it is overwritten.
• While the problem is occurring or quickly after the problem occurs, save the debug log to a backup area before turning OFF
and then ON the power (refer to
Saving to a USB Device with Counter Key + Numeric Key
).
• Ask the user to make a note of the date and time when the problem occurred and the procedure.
• If the user notifies the log has been saved, collect the log.
• The DEBUG PCB ASS'Y Board may need to be installed to obtain the log, depending on the problem (refer to
Determining the Procedure for Obtaining Logs ” on page 357
NOTE:
The DEBUG SRAM PCB ASS'Y Board is required when the following problems occur.
• Problems relating to restart
• Problems that cause the Control Panel to become inoperable
• Problems relating to recovery from deep sleep
• When an unexpected error, E code error, or problem relating to restart occurs, the log can be automatically saved to the hard
disk. To automatically save the log to the hard disk, confirm that the following service mode is set to "101".
• (Level2) COPIER > Function > CBG-LOG > LOG-TRIG
● Collecting Logs Saved to the Hard Disk
If more than the above number of logs is generated, the oldest archive log is deleted.
When logs are retrieved from the machine, the saved log files are erased.
When a problem occurs, it is necessary to collect the log for the problem before it is overwritten.
6. Troubleshooting
356
Содержание imagerunner advance 4525i
Страница 19: ...Product Overview 1 Product Lineup 7 Features 13 Specifications 16 Name of Parts 26 ...
Страница 155: ...Periodical Service 3 Consumable Parts List 143 Cleaning Check Adjustment Locations 146 ...
Страница 175: ...Switch SW1 SW2 SW4 Symbol Name SW1 Main Switch SW2 Front Door Switch SW4 Environment Switch 4 Disassembly Assembly 162 ...
Страница 244: ...3 Remove the Platen roller unit 1 2 Claws 2 2x 2 1 2 4 Remove the Cover 1 2 Screws 2 2x 2 1 4 Disassembly Assembly 231 ...
Страница 295: ...2 Remove the Multi purpose Tray Pickup Roller Cover 1 1 Screw 2 1x 1 2 4 Disassembly Assembly 282 ...
Страница 392: ...Error Jam Alarm 7 Overview 380 Error Code 383 Jam Code 509 Alarm Code 520 ...
Страница 545: ...Service Mode 8 Overview 533 COPIER 549 FEEDER 845 SORTER 851 BOARD 871 ...
Страница 549: ... i Press the button to display the screen showing the locations of electrical components 8 Service Mode 536 ...
Страница 892: ...Unpacking 1 2 1200 mm 840 mm 769 mm 1230 mm 2430 mm 3 9 Installation 879 ...
Страница 895: ...3 4 NOTE Keep the removed screws for relocating the host machine 2x 5 6 7 9 Installation 882 ...
Страница 896: ...8 9 10 1x Installing the Air Filter 1 9 Installation 883 ...
Страница 897: ...2 3 Installing the Drum Unit 1 2 3 9 Installation 884 ...
Страница 899: ...8 NOTE The screw removed at procedure 4 is used 1x 9 10 11 12 9 Installation 886 ...
Страница 921: ...7 2x 8 2x Binding M4x8 NOTE After completion of the work perform Installing the Equipment 9 Installation 908 ...
Страница 923: ...5 6 NOTE Use the screws and Rubber Caps removed in step 1 2x 7 2x 9 Installation 910 ...
Страница 931: ...5 1x 6 1x 7 1x 1x P Tightening M3x12 8 NOTE Use the part removed in step 3 1x 9 9 Installation 918 ...
Страница 935: ...7 1x 8 9 6x 10 2x 9 Installation 922 ...
Страница 936: ...11 Installing the NFC Kit 1 2 2x 3 TP M3x4 1x 9 Installation 923 ...
Страница 938: ...4 5 1x 6 9 Installation 925 ...
Страница 970: ...38 Close the Front Cover 39 Close the Right Cover 40 Turn the environment Heater Switch ON 9 Installation 957 ...
Страница 985: ...8 2x 2x TP M4x8 Black When installing the USB Keyboard 1 9 Installation 972 ...
Страница 991: ...7 4x 8 1x 1x Lower Cover 9 1x 10 1x 1x 9 Installation 978 ...
Страница 992: ...11 1x 1x 12 1x 13 TP M3x12 2x 14 4x TP M3x6 9 Installation 979 ...
Страница 997: ...Installation Procedure 1 2 2x 3 2x 4 6x 5 4x 9 Installation 984 ...
Страница 998: ...6 7 NOTE Do not close the Wire Saddle 1x 1x 8 9 9 Installation 985 ...
Страница 1000: ...12 NOTE Be sure to adjust the number of cushions according to the thickness of the Card Reader 13 14 15 16 9 Installation 987 ...
Страница 1001: ...17 2x 18 19 Connect the power plug of the host machine to the power outlet 20 Turn the main power switch ON 9 Installation 988 ...
Страница 1003: ...2 1x 1x 3 2x 2x 4 9 Installation 990 ...
Страница 1007: ...13 4x 14 15 2x NOTE The removed screw is used at procedure 17 16 Binding M4x14 Binding M3x14 2x M4x14 M3x14 9 Installation 994 ...
Страница 1008: ...17 NOTE Use the screw removed at procedure 15 2x 18 19 20 NOTE Install both side of the cable 9 Installation 995 ...
Страница 1012: ...2 1x 1x 3 2x 2x 4 9 Installation 999 ...
Страница 1014: ...7 CAUTION The connector must be contacted TP㸹M3x6 3x 1x 8 4x 9 9 Installation 1001 ...
Страница 1016: ...13 4x 14 15 Binding M4x16 Binding M3x16 2x M3x16 M4x16 16 Binding M4x6 1x 9 Installation 1003 ...
Страница 1017: ...17 NOTE Be sure to attach the Ring Cores within 50 mm from the end of the Speaker Cable 50mm 18 2x 19 20 9 Installation 1004 ...
Страница 1023: ...Installation Procedure Preparation 1 4x 2 1x 1x 3 2x 9 Installation 1010 ...
Страница 1026: ...2 4x 3 Connect the power plug of the host machine to the power outlet 4 Turn ON the main power switch 9 Installation 1013 ...
Страница 1029: ...4 5 1x 1x 9 Installation 1016 ...
Страница 1044: ...6 7 8 9 Be sure to request the user to padlock the removable HDD to discourage theft 10 4x 11 9 Installation 1031 ...
Страница 1048: ...3 2x TP M3x8 Black 4 2x TP M3x6 5 9 Installation 1035 ...
Страница 1053: ... Installing the Removable HDD Kit 1 2x 2x 2 3 1x 4 9 Installation 1040 ...
Страница 1065: ...3 2x TP M3x8 Black 4 2x TP M3x6 5 9 Installation 1052 ...
Страница 1071: ... Installing the Removable HDD Kit 1 2x 2x 2 3 1x 4 9 Installation 1058 ...