imageRUNNER 5570/6570 Service Guide
If there are any activation or installation problems contact the TSC. Be
prepared to provide the product serial number, license access number, and
license key.
Note:
The software is preinstalled on the imageRUNNER device, only a
valid license key will enable the software feature (no additional
packaged software is available or required).
The license access number is packaged with the purchased software
option. Lost license access numbers will not be replaced.
The imageRUNNER device serial number can be found in the
“counter check” screen.
Activated software programs will not be impacted by normal service
activity (e.g., HDD replacement).
B. Serviceability
To ensure machine reliability and copies of the highest quality, Canon
U.S.A., Inc. recommends that a Quality Assurance (QA) Visit be
performed every 250,000 prints. Quality Assurance requires the cleaning,
checking, and replacement of parts as necessary for specific areas every
250,000 prints. The frequency of the Quality Assurance Visits will depend
on the following conditions: monthly print volume, environment, and
customer’s handling of the copier equipment.
A QA Procedure will require the replacement of various consumable parts
every 250,000 prints.
C. Soft
Counter
The imageRUNNER 5570/6570 uses soft counters. The control panel
normally displays six counters when the counter check button is pressed.
The counter description can be changed, enabled, or disabled in service
mode, except for counter one. The counter one setting cannot be changed
under any circumstances. The maximum number of digits displayed is six.
The chart below indicates the counter configurations:
Counter
Description
Default Display
Default Switch
1 Total
On
Fixed
2
Total (Large)
On
May be changed
3
Copy (Total 1)
On
May be changed
4
Copy (Large)
On
May be changed
5
Not Displayed
Off
May be changed
6
Not Displayed
Off
May be changed
Refer to the Service Manual for complete details on the Soft Counter
configurations.
imageRUNNER 5570/6570 Service Guide
Rev. 0
April 2005 Page 9
