imageFORMULA DR-G1130/DR-G1100 Series Service Guide
imageFORMULA DR-G1130/DR-G1100 Series Service Guide
April 2013
Rev. 1
Page 29
C. CarePAK Terms and Conditions
A. Eligibility
The Canon CarePAK Extended Service Plan (the “CarePAK”) is provided by Canon U.S.A., Inc. (“CUSA”)
with respect to the Canon brand product identified on your CarePAK Certificate of Registration (the
“Product”). You must have registered with CarePAK while your covered product is within the term of the
CUSA Limited Warranty for the Product. Canon reserves the right to verify the information you provide to
CUSA in connection with your registration for the CarePAK.
B. Activating the CarePAK
If you do not agree with the Terms and Conditions of the CarePAK, you may cancel and obtain a refund in
accordance with the section entitled “Ability to Cancel and Right to Refund” below. The CarePAK becomes
effective when you register your Product with CUSA. A CarePAK Certificate of Registration will be mailed to
you upon registration of your Product.
C. Coverage
Coverage under the CarePAK begins on the expiration date of the original CUSA Limited Warranty on the
Product, and continues for the term indicated on your CarePAK Certificate of Registration (the “Term”).
Subject to the limitations set forth in “Service Limitations” below, CUSA agrees to repair or replace, without
charge, any defective part in your Product with a new or comparable rebuilt part during the Term of the
CarePAK. Any parts that are replaced shall become the property of CUSA. Replacement of parts shall not
extend the Term of the CarePAK. Likewise, if CUSA should replace the Product, the original Product shall
become the property of CUSA. Coverage under the CarePAK shall automatically transfer to the replacement
product but shall not extend the Term.
The CarePAK is valid only for service of a Product purchased and used in the United States. The CarePAK is
not transferable to another Product except as provided in paragraph 2 above.
D. Technical Support
You are entitled to the telephone support set forth below for the Product during the Term of the CarePAK.
Toll-Free telephone support for troubleshooting issues at 1-800-423-2366 is available Monday through Friday
from 8:00 a.m. to 8:00 p.m., E.S.T. excluding holidays. Hours of availability for toll-free telephone support are
subject to change in CUSA’s reasonable discretion. For more efficient support, please be have your CarePAK
enrollment number, Product model, and Product serial number available.
E. Obtaining Service
As a condition to obtaining service under this CarePAK, you must first troubleshoot your Product’s
malfunction in good faith with CUSA’s technical support team. If CUSA cannot fix the Product’s malfunction
through remote diagnosis, CUSA may choose to either (1) exchange your Product through CUSA’s Advanced
Exchange Service program, (2) schedule an on-site service call through an independent CUSA Authorized
Service Provider (the “Service Provider”), or (3) refer you to a CUSA Authorized Service Facility (“ASF”)
(Carry-In/Mail-in Service), all as more fully described below. The service option chosen is in CUSA’s sole
discretion. Not all options may be available at the time service is requested.
1.
Advanced Exchange Program:
CUSA may elect to service your product through its Advanced Exchange
Program. Under the Advanced Exchange Program, a defective Product will be exchanged for a comparable
refurbished Product on an expedited basis, usually by the next business day (two business days for Alaska
and Hawaii). You will be required to provide a ship-to location (street address only) for the replacement
product. You may be required to sign a form to guarantee the return of the defective unit and provide a valid
credit card authorization. If you do not return your defective Product to CUSA by the date and in the manner
specified by CUSA, CUSA may cancel your CarePAK and invoice you for the full replacement cost of a new
Product, or charge your credit card for this cost.
2.
Service Provider
: In the event that CUSA’s technical troubleshooting cannot resolve your problem; CUSA
may elect to send a Service Provider to your location in an expedited manner to facilitate the repair of your
Product.
3.
ASF Program (Carry-In/Mail-in Service):
Under CUSA’s ASF Program, the defective Product is repaired by
an ASF and then returned to you. The CUSA representative will direct you how to obtain the name and phone
number of the ASF nearest to you. You must contact the ASF to schedule the repair. If shipping is involved,
you must properly package and send your Product, at your expense, to the ASF, together with a complete
explanation of the problem and a return address. DO NOT INCLUDE ANY OTHER ITEMS WITH THE
PRODUCT. Products will be repaired and returned to you without charge by the ASF.
Any Product received by CUSA or an ASF that is not covered by this CarePAK will be returned to you
unrepaired, or, at the discretion of CUSA or the ASF, you may receive an estimate of repair at CUSA’s or the
ASF’s then prevailing service rates. You will also be charged for on-site repairs not covered by this CarePAK
at CUSA’s then prevailing service rates.
