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imageFORMULA DR-G1130/DR-G1100 Series Service Guide 

 

imageFORMULA DR-G1130/DR-G1100 Series Service Guide  

April 2013

 

Rev. 1

 

 

Page ii

 

Published by 

Canon U.S.A., Inc. 

One Canon Park 

Melville, New York, 

11747-3336

 

1-800-OK-CANON 

Email: 

[email protected]

 

 

Canon U.S.A. Homepage: 

http://www.usa.canon.com

 

Canon U.S.A. Internet e-Support Center website:

 http://www.support.cusa.canon.com 

Canon U.S.A. ISG Central website:

 http://isgcentral.cusa.canon.com

 

Canon Network Access (CNA) website:

 http://www.cna.cusa.canon.com

 

 

Distributed in the United States by Canon U.S.A., Inc. 

 

This Service Guide is the property of Canon U.S.A., Inc.  

© Canon U.S.A., Inc. 2013. All rights reserved. 

 

The information contained in this Service Guide constitutes confidential information of Canon U.S.A., Inc. 

 

Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., this Service Guide is solely for reference 

purposes and may be used only by an authorized Service Provider of Canon U.S.A., Inc. No part of this Service 

Guide may be reproduced or transmitted in any form by any means, electronic or mechanical, for any purpose without 

the prior written consent of Canon U.S.A., Inc., except as expressly permitted herein. 

 

Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., Service Provider agrees to indemnify Canon 

U.S.A., Inc. and to hold it harmless from and against any and all claims arising out of Service Provider’s possession, 

use, or misuse of this Service Guide. 

 

Canon U.S.A., Inc. from time to time updates this online Service Guide and may modify the information and/or 

specifications contained in it at any time without notice. Additionally, all prices and availability dates listed herein are 

subject to change without notice. The latest version is available online at the ISG Central and e-Support websites 

noted above. Please make certain that you are using the latest version. Specimens of Web pages included herein are 

for illustration purposes only. 

 

Canon and Always Ask for Canon Genuine Toner, Parts & Supplies are registered trademarks of Canon, Inc. 

 

All other company names and product names may be trademarks or registered trademarks of their respective 

owners, and are hereby acknowledged. 

 

 

 

 

 

   

 

Содержание imageFORMULA DR-G1100 Production Document...

Страница 1: ...RMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROM ACTUAL DEVICE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER USE OF THIS SERVICE GUIDE SHOULD BE STRICTLY SUPERVISED TO AVOID DISCLOSURE...

Страница 2: ...ay be reproduced or transmitted in any form by any means electronic or mechanical for any purpose without the prior written consent of Canon U S A Inc except as expressly permitted herein Pursuant to...

Страница 3: ...stimated Installation Time End User 7 B Installation Space Requirements 7 C System Requirements 8 D Software Installation Procedures End User 8 E Periodic Maintenance 9 F Special Tools 10 G Consumable...

Страница 4: ...ernet Support 19 1 Canon USA e Support Center Website 19 2 Canon USA ISG Central Website 20 VIII Limited Warranty Support 21 A Warranty Parts For Repair 21 B e Tag 23 C On Line Limited Warranty Credit...

Страница 5: ...ng Speeds Table 2 With up to 600 dpi dots per inch of output resolution these scanners capture details in both color and monochrome The imageFORMULA DR G1130 DR G1100 Series inherits much of their adv...

Страница 6: ...0 100 200 100 200 200 100 200 100 200 300 100 200 100 170 As an Energy Star Partner Canon U S A Inc Canon USA has determined that the imageFORMULA DR G1130 DR G1100 Series meets ENERGY STAR guidelines...

Страница 7: ...ervice Guide for additional information Note The imageFORMULA Flatbed Scanner Unit 101 201 cannot operate as a stand alone unit it must be connected to a compatible imageFORMULA DR Series scanner D Co...

Страница 8: ...MULA Flatbed Scanner Unit 201 6240B002AA Imprinter Post 4009B003AA Barcode Module 1922B001AA Patchcode Decoder 8262B003AA eCarePAK Option Canon eCarePAK Refer to Page 16 E Box Contents Note Box conten...

Страница 9: ...ew online course is required to service and support this model The Dealer location must maintain at least one 1 technician who has successfully completed the imageFORMULA DR G1130 DR G1100 Series eLea...

Страница 10: ...Highlights Accessible web based training Downloadable learning resources which can include user guides service manuals and other important learning materials Printed version of the training course St...

Страница 11: ...tion Unit configuration Estimated Installation Time Table 5 Item Estimated Installation Time imageFORMULA DR G1130 DR G1100 30 minutes B Installation Space Requirements Maintain sufficient space aroun...

Страница 12: ...crosoft Windows XP x64 Edition Service Pack 2 or later o Microsoft Windows Vista Service Pack 2 or later 32bit 64bit o Microsoft Windows 7 Service Pack 1 or later 32bit 64bit o Microsoft Windows 8 32b...

Страница 13: ...nit Replace Adjust Replace Adjust Needs adjustments when replacing Rollers for document Replace Bearings also need replacement at the same time as when the rollers are replaced Inside Clean Clean Clea...

Страница 14: ...ill be reached during a customer s specific machine operation and should be replaced as needed Examples of consumable parts may include but are not limited to feed rollers separation rollers etc The c...

Страница 15: ...e imageFORMULA DR 9050C 3 The registration roller upper front and reading roller upper are the same shape but its color of gear is different Registration roller one is black and the reading roller is...

Страница 16: ...es inquiries Redirects Customer calls to the Service Provider of record If there is no Service Provider of record CITS will o Attempt to resolve hardware software and operational problems o Assist the...

Страница 17: ...f the ISG Central website for details to help the Dealer or Authorized Servicer become familiar with Canon USA s business processes and the resources that are available to assist the Dealer or Authori...

Страница 18: ...nter website Select Click here to enter or manage your ASCR records now to enter each serial number into the system that you intend to provide on site service and support All service dispatches for th...

Страница 19: ...stered Customers where the Warranty Marketing Program option has been selected The Service Provider of record will handle 100 of all Customer Support Should the customer contact CITS CITS will redirec...

Страница 20: ...e after the product warranty has expired the customer will be instructed to contact the Dealer or Authorized Servicer registered to their product under the ASCR Program if the dealer selected either D...

Страница 21: ...ULA DR G1130 DR G110 Series Canon USA s Technical Support Center will provide support and problem escalation for the Authorized Servicer The Technical Support Center 1 800 528 2830 will provide second...

Страница 22: ...the call management system a case number will be assigned to the call Every effort is made to resolve the problem during the call Calls that cannot be resolved during the initial call and requires es...

Страница 23: ...of new releases patches Technical Publications and other information via e mail Search for Technical Solutions with the Integrated Knowledge Management System through natural language query Read or d...

Страница 24: ...entral cusa canon com Access is limited to the Authorized Servicing Dealers Management staff please contact your Regional Dealer Administrator to request access to the System and Technical Support Sec...

Страница 25: ...fied on the Canon USA Repairable Parts List must be shipped prepaid directly to one of the following Authorized Parts Repair Facilities Hytec Dealer Services Inc 3600 Vineland Road Suite 121 Orlando F...

Страница 26: ...to your account To check the status of your part please contact the APRF Warranty Parts that are not on the Repairable Parts List All original defective which are not specified on the Repairable Part...

Страница 27: ...nic limited warranty claim form that is completed on line printed out and accompanied by the original defective part being returned to the Warranty Control Section for warranty compensation The e Tag...

Страница 28: ...s to the address provided on the bottom of the e Tag limited warranty claim The service history log can be handwritten or computer generated and must include the following Dealer Name Part Descriptio...

Страница 29: ...The On Line Limited Warranty Credit Inquiry allows your dealership to check download and print details of e Tag credits on the Canon Network Access CNA website e Tag Inquiry To view on line e Tag limi...

Страница 30: ...To check the status of e Tag Limited Warranty Claims already submitted Go to the e Tag Warranty Claim Console as shown on the screen shot in Figure 9 e Support e Tag Warranty Claim Console This table...

Страница 31: ...de Simplex Duplex Scanning Speeds Refer to the imageFORMULA DR G1130 Approximate Scanning Speeds Table 1 and the imageFORMULA DR G1100 Approximate Scanning Speeds Table 2 for the scanning speeds speci...

Страница 32: ...ROVIDER NO WARRANTY IS GIVEN ON ANY USED PRODUCT THIS WARRANTY SHALL BE VOID AND OF NO FORCE AND EFFECT IF THE PRODUCT IS DAMAGED AS A RESULT OF A ABUSE NEGLECT MISHANDLING ALTERATION ELECTRIC CURRENT...

Страница 33: ...l number available E Obtaining Service As a condition to obtaining service under this CarePAK you must first troubleshoot your Product s malfunction in good faith with CUSA s technical support team If...

Страница 34: ...ABILITY TO USE THE PRODUCT OR ANY COMPONENT THEREOF REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED AND EVEN IF CUSA OR ANY SERVICE PROVIDER OR ASF HAS BEEN ADVISED OF THE POSSIBLITY OF SUC...

Страница 35: ...sumable Parts Table 9 10 Recommended Replacement Parts Table 10 11 imageFORMULA DR G1130 DR G1100 Specifications Table 11 27 Bundled Software Table 12 27 imageFORMULA DR Scanner 90 Day Limited Warrant...

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