13
3
Error messages appear on the display panel when a scanner malfunction occurs.
ERROR MESSAGES
T R O U B L E S H O O T I N G
Display
Cause and Remedy
The feeder cover is open.
Close the feeder cover.
The feeder is raised.
Lower the feeder back down.
Jam
Check the document and try again. If this error continues to
appear, scan the document from the flatbed (platen glass).
Paper is jammed in the feeder.
Use the procedure on p.11 – 12 to clear the jammed paper.
Scan to Mail send error occurs when sending images
using the Job Registration Tool.
Check the configuration of the Job Registration Tool settings and
try again.
You are attempting to scan a document that contains mixed
page sizes while the Different Size Originals Mode is off.
Confirm the front/rear sides of the ejected document, then turn on the
Different Size Originals Mode and scan the document again.
C o v e r
O p e n
0 1
C o v e r
O p e n
0 2
F e e d i n g
M i s s
J a m
x x x x
S e n d
f a i l e d .
D e t e c t
M i x
D o c .
This is a “service call error,” which indicates that the
scanner has an internal problem.
This error requires servicing from your service representative. Turn off
the scanner. With the displayed error code on hand, contact your
sales representative or your service representative.
E r r o r
E x x x x x x x