imageCLASS MF4890dw/MF4880dw/MF4770n Service Guide for Authorized Servicers
imageCLASS MF4890dw/MF4880dw/MF4770n Service Guide for Authorized Servicers
June 2013
Page 39
E. Order/Invoice Inquiry
Inquiries concerning purchase orders and invoices can be made on the CNA
Web site. You can search using the purchase order, invoice number, or
conduct a search for the most recent date required. For additional tracking
information, purchase orders that have been shipped contain a link to the
UPS (United Parcel Service) Web site. For questions concerning parts,
please send an e-mail message t
Note:
New Accounts are not available on the CNA Web site. Authorized
Servicers without access to the CNA Web site should contact the Canon
Parts Order Desk at 1-866-481-2569 for order and invoice inquiries.
Figure 14 — Canon Network Access
F. Parts Return Process
The parts return process is available on the CNA Web site under “Forms,”
and then select “Parts Return Request Application.” The information you
need to enter is the Purchase Order Number, Shipping Order Number, the
Parts Numbers of the parts you want to return, and the quantity.
Note:
Authorized Servicers without access to the CNA Web site must contact
the Canon Parts Order Desk at 1-866-481-2569 for information about the
parts return process.
