imageCLASS MF4890dw/MF4880dw/MF4770n Service Guide for Authorized Servicers
imageCLASS MF4890dw/MF4880dw/MF4770n Service Guide for Authorized Servicers
June 2013
Page 23
VII.
Authorized Servicer Program
The Authorized Servicer program enables Canon’s distribution product resellers
to become Authorized Servicers (authorized to service the Canon products they
resell). Refer to the imageCLASS Authorized Servicer Program Guide, found in
the Download Center section of tan Authorized Servicer become familiar with Canon USA’s business processes
and the resources that are available to assist them.
Canon USA’s Engineering Services and Solutions Division’s Business Relations
and Administration department is available to answer questions regarding the
Authorized Servicer program. The Warranty Control department can be
contacted at 1-631-330-5744, Monday through Friday, 9 A.M. to 5 P.M. EST.
A. Authorized Servicer Customer Registration System
The ASCR system is used to link the customer’s product’s serial number to
their Authorized Servicer. If a customer contacts the CITS help desk, and
service is required (warranty or post-warranty), the Authorized Servicer who is
registered to that customer’s product is dispatched (referred). A third-party
service provider services all unregistered units.
The Authorized Servicer must register the customer’s product serial number
in the ASCR system to be eligible for warranty reimbursement.
