Troubleshooting
40
Cannot Install the Printer Driver
Problem
Possible Cause
Try This
Cannot Install the
Printer Driver
Installation
procedure not
followed correctly
Follow the installation instructions from the
Easy Setup Instructions
packaged
with your printer.
Other applications
running in the
background
Other open applications on your computer can interfere with the installation
routine. Close all open software applications before reinstalling the printer driver.
Refer to the
Easy Setup Instructions
for installing the printer driver.
Installation does
not start
automatically when
the CD-ROM is
inserted into the
drive
If printer driver installation did not start automatically when you inserted the CD-
ROM into the CD-ROM drive:
1. Click Start
Start
Start
Start and select My Computer
My Computer
My Computer
My Computer.
2. Double-click the CD-ROM
CD-ROM
CD-ROM
CD-ROM icon.
For non-XP Windows, open the My Computer
My Computer
My Computer
My Computer window, and then double-click the
CD-ROM
CD-ROM
CD-ROM
CD-ROM icon.
Double-click the CD-ROM
CD-ROM
CD-ROM
CD-ROM icon on your desktop to start installation.
Installation CD-
ROM not working
properly
Confirm that there are no problems with the Setup Software & User’s Guide CD-
ROM.
Use Windows Explorer to confirm that the CD-ROM can be read.
Confirm that the CD-ROM
CD-ROM
CD-ROM
CD-ROM icon is displayed on the desktop.
If there is any problem with the CD-ROM
CD-ROM
CD-ROM
CD-ROM, contact the Customer Care Center.
Unable to proceed
beyond the Printer
Port screen
Reinstall the printer driver
Reinstall the printer driver
Reinstall the printer driver
Reinstall the printer driver
1. Click Cancel
Cancel
Cancel
Cancel.
2. When the Terminate Installation screen
is displayed, click OK
OK
OK
OK.
3. Click Exit
Exit
Exit
Exit, then remove the CD-ROM.
4. Turn the printer off.
5. Restart the computer.
6. Carefully follow the procedures
described in the
Easy Setup
Instructions
and reinstall the driver.
Note
If the installer was forced to terminated due to an error,
Windows may be unstable. Remove the CD-ROM from the CD-
ROM drive and restart the computer. Try reinstalling the printer
driver.
If the problem persists, refer to your Windows documentation
for more information.
