119
• Replacement rollers can be purchased as consumables. If
performance is not improved after cleaning the rollers, contact your
local Canon dealer or service representative to purchase a Roller
Replacement Kit, and replace the rollers (pickup, feed and retard
rollers).
(See “Replacing the Transport Rollers” on p. 99.)
If this does not solve the problem, consider the following possible
problems and causes:
Saved Image Files Do Not Open
If image files saved by CapturePerfect 3.1 cannot be opened by
another application, first confirm the following:
✔
Does the application you are using support CapturePerfect 3.1
image file types (*.bmp, *.tif, *.jpg and *.pdf)?
If this does not solve the problem, consider the following possible
causes:
Scanning Results Are Not as Expected
If the scanned images do not appear as expected, one or more ISIS/
TWAIN driver settings may be incorrect, or your application may not
support certain scanner functions.
Problem
Documents do not feed.
Cause
The Continuous Manual Feed Mode is
enabled.
Solution
Set the Continuous Manual Feed Mode to [OFF]
from the User Mode.
Feeding Mode Setting” on p. 48.)
Cause
The application does not support multi-page
TIFF files.
Solution
Open the files using an application that supports
multi-page TIFF files, or save the images as
single-page TIFF files using CapturePerfect 3.1.
Cause
The compression format used by
CapturePerfect 3.1 is not supported.
Solution
Open the image file with CapturePerfect 3.1, set
the compression format to [None], and save it
again.
Problem
The scanned image is too dark (or faint).
Cause
The [Brightness] setting is not set to an
appropriate value.
Solution
If the image is too dark, set a higher brightness
setting, or if the image is too faint, set a lower
brightness setting.
Problem
Text or images from the back side of your
document appear in the scanned image.
Cause
Brightness may be set too low.
Solution
Increase the Brightness setting. Or, enable the
[Prevent Bleed Through/Remove Background]
setting.
Cause
The paper is too thin.
Solution
Photocopy the document, and scan the copy.
Problem
Double-sided scanning is not possible.
Cause
Scanning Side is set to [Simplex].