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Chapter 5

Troubleshooting

5-9

The [Confirm File Deletion] screen appears. Click the [Yes] button.

The [Remove Shared File?] dialog box appears.

Click the [Yes To All] button.

A confirmation message appears.

Note

Under Windows XP, the [Add/Remove Programs] dialog box appears.

Click the [Yes] button. The uninstall procedure is carried out.

Содержание DR-4010C - imageFORMULA - Document Scanner

Страница 1: ...Document Scanner User Manual Please read this manual before operating this scanner After you finish reading this manual store it in a safe place for future reference ...

Страница 2: ...oration in the United States Intel and Pentium are registered trademarks of Intel Corporation ENERGY STAR is a U S registered mark Adobe is the registered trademark of Adobe Systems Incorporated in the United States and or other countries Adaptec is registered trademark of Adaptec Inc Other product and company names herein may be the trademarks of their respective owners Copyright Copyright 2006 b...

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Страница 4: ...e required to use the scanner Hardware Chapter 1 Before Using the Scanner Safety instructions features scanner parts Chapter 2 Setup Scanner operation environment and setup procedures Chapter 3 Basic Operation Supported document types basic scanning procedure steps for clearing a paper jam Chapter 4 Maintenance Procedures for regular maintenance roller replacement Chapter 5 Troubleshooting Trouble...

Страница 5: ... concerning operations that may lead to injury to persons or damage to property if not performed correctly To use the machine safely always pay attention to these cautions IMPORTANT Indicates operational requirements and restrictions Be sure to read these items carefully to operate the machine correctly and avoid damage to the machine Note Indicates a clarification of an operation or contains addi...

Страница 6: ...Document Scanner User Manual Hardware ...

Страница 7: ...eed Tray 3 3 Preparing the Document Eject Tray 3 3 3 3 Placing Documents 3 5 Feeding in the Page Separation Mode 3 5 Feeding in the Bypass Mode 3 7 3 4 Job Function 3 9 What is the Job Function 3 9 Job Registration Tool 3 10 Scanning With the Job Function 3 10 About Launcher 3 11 3 5 CapturePerfect 3 0 3 16 What is CapturePerfect 3 0 3 16 Using CapturePerfect 3 0 3 17 Scan Panel 3 21 3 6 Using Pat...

Страница 8: ...er 5 Troubleshooting 5 1 5 1 Troubleshooting 5 1 5 2 Uninstalling Software 5 6 Uninstalling the ISIS TWAIN Driver 5 7 Uninstalling the Job Registration Tool 5 8 Uninstalling CapturePerfect 3 0 5 10 Chapter 6 Appendix 6 1 6 1 Specifications 6 1 Specifications 6 1 Replacement Parts 6 2 Options 6 2 External Dimensions 6 3 Index 6 4 ...

Страница 9: ...space behind the scanner for documents ejected after being scanned See Preparing the Document Eject Tray on p 3 3 Avoid installing the machine in direct sunlight If this is unavoidable use curtains to shade the scanner Avoid locations where a considerable amount of dust accumulates Avoid warm or humid locations such as in the vicinity of a water faucet water heater or humidifier Avoid locations wh...

Страница 10: ... is connected Also when using an extension cord make sure that the extension cord is rated for the current requirements of the scanner The power cord may become damaged if it is often stepped on or if heavy objects are placed on it Continued use of a damaged power cord can lead to an accident such as a fire or electrical shock Do not use the power cord while it is coiled Do not pull directly on th...

Страница 11: ...s not function or other abnormalities occur when you use the machine immediately turn the power switch OFF and disconnect the power plug from the power outlet Then contact your local authorized Canon dealer or the service representative for further information Do not drop the scanner or subject it to impact or strong shock Should the scanner ever become damaged immediately turn the power switch OF...

Страница 12: ... Turn OFF the power switch for safety when not using the scanner for a long period of time such as overnight Also turn OFF the power switch and disconnect the power cord from the power outlet for safety when the machine will not be used for an extended period of time such as during consecutive holidays Do not wear loose clothing or jewelry that may get caught in the scanner while you are using it ...

Страница 13: ...ment Feed and Eject Tray on p 3 3 Straight Path Documents are ejected to the back of the scanner Note that the ejected documents are stacked in the reverse order from which they were fed See 3 2 Document Feed and Eject Tray on p 3 3 Paper Size Detection The scanner automatically detects the size of a scanned document and eliminates any unnecessary space around the edges of the image when storing t...

Страница 14: ...t the contrast and brightness of a prescanned image and then send the adjusted image to the application software without needing to scan the document again Remove Binder Holes This mode erases the black spots that appear on scanned images from binding holes on the original document Multistream Function The scanner supports Multistream which according to the application can create two images with d...

Страница 15: ...3 3 Document Eject Tray Extension Open if the document extends beyond the edge of the eject tray See p 3 3 Document Eject Tray Scanned documents are ejected here See p 3 3 Feed Selection Lever Use this lever to change the way documents are fed Push it down to feed documents continuously page separation mode See p 3 5 Push it up to feed documents one at a time or to feed documents that are fastened...

Страница 16: ...fire Do not connect both a USB cable and a SCSI cable at the same time Doing so may cause a malfunction Document Eject Tray 2 Open this tray to use the scanner in a straight path configuration See p 3 3 1 ON 2 USB Connector Connect the provided USB cable or a USB cable that supports Hi Speed USB 2 0 DIP Switches Set the SCSI ID SCSI Connector Connect to a 50 pin half pitch pin type SCSI cable Vent...

Страница 17: ...the Computer Turning the Power ON IMPORTANT Be sure to install the software before connecting the scanner to the computer If you connect the scanner to the computer before installing the software a wizard screen such as shown below will appear when you turn power to the scanner ON In such a case click the Cancel button to close the wizard screen and then turn power to the scanner OFF Wizard Screen...

Страница 18: ...act the store where you purchased the computer or the manufacturer of the computer for more information Do not connect both a USB interface and a SCSI card at the same time Be aware of the following information when using the USB interface that was provided as standard with your computer The USB interface should be a Hi Speed USB 2 0 interface Scanning speeds are lower if your computer s standard ...

Страница 19: ...greatly reduced and transmission may take a long time Even if the computer satisfies the recommended specifications the scanning speed may vary depending on the scan settings The ISIS TWAIN Drivers provided with the scanner do not necessarily operate on all ISIS or TWAIN compatible applications For details contact your application software retailer ...

Страница 20: ... does not appear use Explorer to access the CD ROM drive and execute the file SETUP EXE Note The Setup disc of the DR 4010C is configured as follows Menu screen Typical Installation Read Manuals Custom Installation All of the indicated software is installed Only the software with a selected check box is installed The User Manual and CapturePerfect 3 0 Operation Guide electronic manuals for the sca...

Страница 21: ...ears automatically when you insert the CD ROM into the CD ROM drive If the setup wizard does not start up execute setup exe in the CD ROM 3 Click Typical Installation The Typical Installation screen appears Note When you select Typical Installation all of the displayed software and the User Manual will be installed automatically If you want to reinstall only specific software that you have previou...

Страница 22: ... Setup 2 6 4 Click Install Installation of the DR 4010C driver begins 5 Click Next The software license agreement appears 6 Read the license agreement and click Yes to accept it The DR 4010C driver is installed ...

Страница 23: ...Chapter 2 Setup 2 7 Next the job tool software is installed 7 The DR 4010C driver installation is complete 8 Click Finish Installation of CapturePerfect 3 0 starts ...

Страница 24: ...Next The software license agreement appears 10 Read the license agreement and click Yes to accept it The installation location screen appears 11 Click Next CapturePerfect is installed 12 The CapturePerfect installation is complete ...

Страница 25: ... Setup 2 9 13 Click Finish Installation of the User Manual starts 14 Click Next The User Manual is installed 15 The User Manual installation is complete 16 Click Finish The installation completion screen appears ...

Страница 26: ...Setup 2 10 17 Click Exit Click Back to return to the menu screen 18 After the software installation is complete you can connect the scanner to the computer See 2 4 Connecting the Scanner to the Computer on p 2 11 ...

Страница 27: ...ter Select the method that is suitable for your computer environment CAUTION Do not connect a USB cable and SCSI cable at the same time Using a USB Connection 1 Verify that the power switch of the scanner is OFF If the power switch is in the ON position push the switch to set it to OFF 2 Plug the supplied power cord into the power connector on the back of the scanner a SCSI ID DIP Switches USB Con...

Страница 28: ...suitable for the scanner and for the SCSI connector on the computer The SCSI ID of the scanner is set to SCSI ID 2 by default When using a daisy chain configuration with other SCSI devices set the DIP switches so that there is no duplication of SCSI ID numbers in the system The DR 4010C scanner incorporates a SCSI terminator which is permanently set to ON When using a daisy chain configuration wit...

Страница 29: ...ner is OFF If the power switch is in the ON position push the switch to set it to OFF 3 Plug the supplied power cord into the power connector on the rear of the unit a 4 Connect the power cord into an AC outlet b 5 Use the SCSI cable to connect the scanner to the computer Power switch OFF position ON position ...

Страница 30: ...n the power OFF wait at least 10 seconds before turning it ON again If you will not be using the scanner for an extended period you should disconnect the power cord from the AC outlet for safety Scanner Recognition The scanner will be recognized the first time it is connected to the computer 1 Make sure that the scanner and computer are connected properly 2 Press the power switch to turn the scann...

Страница 31: ...ndows XP a message appears when installation is complete In Windows 2000 no message appears when installation is complete The DR 4010C is installed in Device Manager under Imaging Devices as CANON DR 4010C USB or CANON DR 4010C SCSI ...

Страница 32: ...be used with the scanner vary depending on the document feed method page separation mode or bypass mode See 3 3 Placing Documents on p 3 5 Eject Direction 1 U Turn Path Straight Path Width 2 08 to 8 62 53 mm to 219 mm 2 08 to 8 62 53 mm to 219 mm Length 2 2 75 to 14 70 mm to 356 mm 2 75 to 14 70 mm to 356 mm Weight 3 Feeding documents are separated Page separation mode Feeding documents are not se...

Страница 33: ...hin paper the image on the opposite side of each page may show through In this case adjust the scanning intensity in the application software before scanning the document Scanning the following types of documents can cause a paper jam or malfunction To scan such a document make a photocopy of the document and then scan the photocopy When you scan a batch of NCR No Carbon Required documents make su...

Страница 34: ...he document feed tray Doing so may damage the scanner reduce scanning quality or cause the tray to fall off resulting in personal injury or damage to the scanner Preparing the Document Eject Tray The scanner has two eject methods documents can be ejected to the front of the scanner in a U turn path or to the back of the scanner in a straight path You can switch between these methods by opening or ...

Страница 35: ...ANT Be sure there is enough space for documents that are ejected at the back of the scanner when using the straight path If there is not enough space for the ejected pages the documents may be damaged or a paper jam may occur Open or close the document eject tray 2 before starting to scan documents Opening or closing the document eject tray 2 while scanning may cause a paper jam When using the U t...

Страница 36: ...ents on thin paper in the page separation mode the pages may become wrinkled or folded and cause a paper jam If this happens scan the document in the bypass mode CAUTION Before you place a document check to make sure it does not contain paper clips staples or other small metal objects These items may cause a fire or electrical shock damage the document or cause a paper jam or scanner malfunction D...

Страница 37: ... the edges of the paper 3 Adjust the document guides so that they are wider than the document to be scanned 4 Place the document face up into the feed tray so that the leading edge of the paper touches the document stoppers IMPORTANT There is a load limit mark on the document guides Do not stack documents higher than this mark approximately 100 sheets of 20 lb bond 80 g m2 paper Doing so may cause...

Страница 38: ...scanner is scanning resolve the problem make sure that the scanned image of the last page that was successfully fed has been stored and then resume scanning the remaining document pages Note that documents that are printed on thin paper may fall out of the document eject tray After you finish scanning close the document feed tray and the document eject tray extension to prevent damage to the scann...

Страница 39: ...with the bypass mode and you place several documents that are not fastened together into the feed tray at one time they will be fed together CAUTION Very thin or curled documents may not feed properly In this case lightly press on the leading edge of the documents as you feed them Take care not to get your hand caught under the roller unit as this may cause personal injury After you finish scannin...

Страница 40: ...e computer The scanned image data are automatically processed according to instructions that you specify using the Job Registration tool See Job Registration Tool on p 3 10 The follwing functions can be programmed in a job button in addition to the Start and Stop functions Note To use the Launcher function you must first change the Windows event settings See About Launcher on p 3 11 Print Send the...

Страница 41: ...are preset however they can be changed to suit your needs a Start Starts scanning according to the application settings b Stop Stops scanning c Save as file Saves scanned image data as PDF files in the My Pictures folder If you assign scan functions to all three job buttons on the scanner use the Start and Stop buttons on the Scan Panel to start or stop scanning See Scan Panel on p 3 21 Write the ...

Страница 42: ...setting for job button c after the DR 4010C setup is completed is Scan The scanned images are saved as PDF files in the folder My Pictures under the folder My Documents The file name is a 17 character string using the date and time when the document is scanned About Launcher To use the Launcher feature it is necessary to first change the Windows event settings as described below and specify an app...

Страница 43: ...e of the DR 4010C Some applications may not work correctly if started using the Launcher feature Event Settings This section describes how to change the Windows event settings 1 Open the Event settings dialog box 1 Click Start Æ click Settings on the Start menu Æ click Control Panel For Windows XP click Start Æ Control Panel 2 For Windows XP switch the Control Panel to Classic View or select Print...

Страница 44: ...ners and Cameras 4 Select CANON DR 4010C USB or CANON DR 4010C SCSI Æ click Properties The CANON DR 4010C USB Properties or CANON DR 4010C SCSI Properties window appears Printers and Other Hardware Control Panel Category View Control Panel Classic View ...

Страница 45: ...Chapter 3 Basic Operation 3 14 5 Click the Events tab 2 Under Scanner events select the button whose setting you want to change Button No 1 Button No 2 Button No 3 ...

Страница 46: ...one application deselect the check boxes for all other applications Then click Apply IMPORTANT If the Disable device events check box is selected the Job Function cannot be used Make sure that this check box is not selected 4 Click OK to close Scanners and Cameras Properties 5 Restart Windows to enable the new event settings ...

Страница 47: ...reset scanning conditions and the scanned image data is printed on a specified printer Scan Batch to Mail Documents are scanned with the preset scanning conditions the e mail software application is started and the scanned image data is attached to a new e mail message Scan Page Only one page of the document is scanned Scan Job The scanning conditions and scan mode Scan Batch to File Scan Batch to...

Страница 48: ...ed at full size on the screen Using CapturePerfect 3 0 This section describes how to start up CapturePerfect 3 0 select the scanner and scan documents The Scan Batch to File function is used here as an example For details see the CapturePerfect 3 0 Operation Guide and CapturePerfect Online Help 1 Click the Windows Start button Æ click Programs All Programs for Windows XP Æ CapturePerfect 3 0 Æ Cap...

Страница 49: ...anner 2 Select Canon DR 4010C Æ click OK Note If Canon DR 4010C is not displayed in the list of scanners re install the ISIS TWAIN driver See 2 3 Installing the Software on p 2 4 3 Set the Default Page Size and click OK Note This dialog box is displayed only when you select Canon DR 4010C for the first time and click OK or when you click Setup for Scanner Selection ...

Страница 50: ...can menu click Scanner Setting The Properties dialog box for the ISIS driver opens 4 Set the scan settings For more information on scan settings see Chapter 7 ISIS TWAIN Driver Settings 5 Place your document See 3 3 Placing Documents on p 3 5 ...

Страница 51: ...e Help Note If Feeding Option in the scan settings is set to Panel Feeding or Automatic Feeding the scan panel will appear when you start scanning See Scan Panel on p 3 21 8 When there are no more pages of the document to scan scanning stops Scanning resumes or ends according to the Feeding Option setting in the scanner setup Feeding Option is set to Standard Feeding The Continue dialog box is dis...

Страница 52: ...After scanning is complete select Exit on the File menu to quit CapturePerfect 3 0 Scan Panel The Scan Panel is an application that is installed with the ISIS TWAIN driver When the DR 4010C driver starts the scan panel appears in the task tray If Feeding Option in the scan settings is set to Panel Feeding or Automatic Feeding the Scan Panel will appear when you start scanning Job buttons ...

Страница 53: ...unctions are not assigned to the job buttons In this case you should use the Start and Stop buttons on the Scan Panel d Batch separation button After selecting Panel as the batch separation setting on the Others tab if you enable batch separation from the application and start scanning this button becomes active when scanning of the current document completes and scanning stops When clicked this b...

Страница 54: ...upports separating files by patchcode patterns Patchcode sheets cannot be used when the Multistream function See Multistream Function on p 3 34 is being used About Patchcode Sheets Patchcode sheets are data in a portable document format PDF There are four types PATCH II A4 PATCH II LTR PATCH T A4 PATCH T LTR according to the paper size and pattern Click on the Windows start button open Programs Æ ...

Страница 55: ...hould be the same size and print density as the pattern on the original Extremely dark or light copies may not be scanned correctly 2 Insert the patchcode sheet in front of the document that you want to save as a separate file before placing the documents on the scanner When the scanner recognizes this patchcode printed on a patchcode sheet it creates a separate file for the document that comes af...

Страница 56: ... Skip Continue Scanning If Scan Continue Scanning is selected the patchcode sheet image is also saved and scanning continues If Skip Continue Scanning is selected and the PATCH T FILE A pattern is detected the patchcode sheet image is not saved and scanning continues IMPORTANT Make sure to keep the patchcode sheets clean In particular the effective area for detecting patterns should be kept clean ...

Страница 57: ...left in the eject tray and close the eject tray guide IMPORTANT If a document stops in the eject tray remove the document before closing the document eject tray extension Attempting to force the document eject tray extension closed may damage the document 2 Carefully open the upper unit until the jammed document can be removed IMPORTANT When opening the upper unit do not grasp the roller unit in t...

Страница 58: ...ove any remaining pieces from inside the scanner 4 Close the upper unit slowly Make sure that the upper unit is completely closed by pushing on both edges with both hands until you hear a click CAUTION When closing the upper unit be careful not to get your fingers caught as this may result in personal injury IMPORTANT Do not force the upper unit to close Doing so may damage the scanner Note After ...

Страница 59: ...ccurs when Rapid recover system is enabled in the ISIS TWAIN driver settings the image data of the document is not saved and scanning stops This allows you to continue scanning from the document that caused the paper jam after the paper jam is fixed ...

Страница 60: ...ingle image To use this function select Folio as the Scanning Side setting For details see Chapter 7 ISIS TWAIN Driver Settings The scanned image of the front side of the document becomes the left half of the combined image The maximum size for the combined image is A3 When using the Folio function for an irregular sized document set Page Size to Auto detection When you face the front of the scann...

Страница 61: ... to detect pages that are fed at the same time as well as the space between pages Scanning stops if a double feed is detected Note Ultrasonic double feed detection works only when the documents overlap by 2 0 50 mm or more If the documents are stuck together with static electricity the ultrasonic double feed detection method will not correctly detect them as a double feed Long Document Mode Normal...

Страница 62: ...ocuments make sure to feed them one page at a time with the bypass mode Long Document Mode Settings Follow the procedure below to set the Long Document mode 1 Use the following procedure to open the CANON DR 4010C USB Properties or CANON DR 4010C SCSI Properties 1 Click Start Æ Settings on the Start menu Æ click Control Panel For Windows XP click Start Æ click Control Panel 2 For Windows XP switch...

Страница 63: ... Basic Operation 3 32 3 Double click Scanners and Cameras 4 Select CANON DR 4010C USB or CANON DR 4010C SCSI Æ click Properties The CANON DR 4010C USB Properties or CANON DR 4010C SCSI Properties window appears ...

Страница 64: ... the scanner s settings 5 Click OK to close Scanners and Cameras Properties 6 Turn the scanner OFF and then ON again IMPORTANT If you are using a SCSI connection turn OFF the computer and then turn the scanner OFF and then ON again Wait at least 10 seconds before turning the scanner back ON after it has been turned OFF ...

Страница 65: ...ssible You can set the Primary or Secondary image and Front or Back for the Image Type mode Resolution or Drop Out Color You can change the File Type for the Primary image and the Secondary image However you cannot change Front or Back from File Type Note When using the Multistream function Auto Image Type Detection Prevent Bleed Through Prescan and Batch Separation by Patchcode Sheet cannot be se...

Страница 66: ... organic solvents to clean the scanner Such solvents can damage or discolor the exterior of the scanner or create a risk of fire or electrical shock Cleaning the Scanner To clean the exterior of the scanner dampen a cloth with water or a mild detergent wring the cloth out thoroughly and then wipe the dirt away Then use a dry soft cloth to wipe away any moisture Cleaning the Feed Path Dust or paper...

Страница 67: ...em periodically 1 Carefully open the upper unit until it stops IMPORTANT When opening the upper unit do not grasp the roller unit in the center Doing so may distort the rollers and lead to feeding errors Note The location of the sensor glass and various rollers are shown below 2 Use compressed air to keep the interior of the scanner free of dust and paper particles Retard Roller Rollers Sensor Gla...

Страница 68: ...wipe the rollers of the upper unit while turning them Do not try to turn the rollers in the lower part of the scanner Clean these rollers simply by wiping the exposed part IMPORTANT Do not use detergent to clean the rollers since any detergent remaining on the rollers could cause a feeding error Do not try to turn the rollers in the lower part of the scanner Turning these rollers by force may dama...

Страница 69: ... the Roller Unit on p 4 10 and Attaching the Retard Roller on p 4 12 8 Make sure that the upper unit is completely closed by pushing on both edges with both hands until you hear a click CAUTION When closing the upper unit be careful not to get your fingers caught as this may result in personal injury IMPORTANT Do not force the upper unit to close Doing so may damage the scanner ...

Страница 70: ...orce when removing or attaching the rollers Doing so many damage them Roller Replacement Cycle When the rollers being used have fed more than 250 000 pages a roller replacement message appears on the computer Purchase an exchange roller kit and replace the roller unit and the retard roller IMPORTANT If misfeeds happen often check the rollers for wear and replace them if necessary before the messag...

Страница 71: ...settings dialog box 1 Click the Start button Æ Settings on the Start menu Æ click Control Panel For Windows XP click the Start button Æ click Control Panel 2 For Windows XP switch the Control Panel to Classic View or select Printers and Other Hardware in the working field Printers and Other Hardware Control Panel Category View Control Panel Classic View ...

Страница 72: ...pter 4 Maintenance 4 7 3 Double click Scanners and Cameras 4 Select CANON DR 4010C USB or CANON DR 4010C SCSI Æ click Properties CANON DR 4010C USB Properties or CANON DR 4010C SCSI Properties is displayed ...

Страница 73: ...Chapter 4 Maintenance 4 8 2 Click the Maintenance tab 3 Click the Reset button and then make sure that the counter for the roller being used is set to 0 ...

Страница 74: ...o much force may lead to damage or personal injury Removing the Roller Unit 1 Carefully open the upper unit until it stops IMPORTANT When opening the upper unit do not grasp the roller unit in the center Doing so may distort the rollers and lead to feeding errors 2 Push the roller lock lever down 3 While supporting the roller unit with your hand slide the roller lock lever to the right ...

Страница 75: ... Unit 1 Align the cutout on the roller unit with the shaft pin on the main unit Note If the cutout and pin do not fit rotate the roller until the parts are properly matched 2 Slide the roller lock lever to the left and raise the roller unit into position 3 Push the roller lock lever up to lock the roller unit ...

Страница 76: ...MPORTANT Do not force the upper unit to close Doing so may damage the scanner Removing and Attaching the Retard Roller To remove or attach the retard roller proceed as follows CAUTION Do not use excessive force when removing or attaching the retard roller Doing so may damage it Removing the Retard Roller 1 Hold the upper unit as shown in the diagram and open it until it stops IMPORTANT When openin...

Страница 77: ... of the roller cover and remove the cover 3 Move the roller lock lever down and forward a and then slide it to the right b 4 Shift the retard roller to the right to remove it Attaching the Retard Roller 1 Position the retard roller so the notch in the roller is facing the scanner s shaft ...

Страница 78: ...o the left and insert it into the retard roller slot 3 Push the roller lock lever towards the back of the scanner to lock the retard roller into place 4 Replace the roller cover 5 Push the center of the roller cover down and make sure that it clicks into place ...

Страница 79: ...unit is completely closed by pushing on both edges with both hands until you hear a click CAUTION When closing the upper unit be careful not to get your fingers caught as this may result in personal injury IMPORTANT Do not force the upper unit to close Doing so may damage the scanner ...

Страница 80: ...ctly Is the power cord inserted into the power outlet For details on connecting the power cord see 2 4 Connecting the Scanner to the Computer on p 2 11 The Scanner Is Not Recognized Connecting via USB The following are possible causes of the PC failing to recognize the scanner Check each possible cause Problem The scanner is not correctly connected Solution Make sure that the scanner and the compu...

Страница 81: ...for the scanner See p 2 12 Problem The terminator is not set correctly Solution Shut down both the PC and the scanner and then turn the scanner ON first and then the PC See p 2 12 Problem There is a problem with another SCSI device that is connected in the daisy chain Solution Do not use the daisy chain connection configuration See p 2 12 Problem The PC was turned ON before the scanner Solution Sh...

Страница 82: ...emporary files cannot be created in the TEMP folder as there is not enough free space on the hard disk Solution Delete unwanted files on the hard disk to increase free space on the hard disk Problem The USB port you are using does not support Hi Speed USB 2 0 Solution Scanning speeds are lower if your computer s standard USB interface is not compatible with Hi Speed USB 2 0 Use a computer that is ...

Страница 83: ...nnot be opened by other applications Problem The application you are using to open the TIFF file does not support multi page TIFF files Solution Open the file with an application that supports multi page TIFF files Symptoms A TIFF file saved in CapturePerfect 3 0 cannot be opened by other applications Problem If the TIFF file saved in CapturePerfect 3 0 has been compressed the application you are ...

Страница 84: ... or dirt appear on the scanned image Problem The scanning glass or rollers inside the scanner are dirty Solution Clean the scanning glass and rollers See p 4 1 If lines still appear on the image even after cleaning the scanning glass and rollers the scanning glass inside the scanner may be scratched Contact your local authorized Canon dealer or service representative Symptoms The scanned image is ...

Страница 85: ...setup disc See 2 3 Installing the Software on p 2 4 IMPORTANT Be sure to log on as an administrator when using Windows NT Windows 2000 Professional or Windows XP 1 Click the Start button Æ click Settings Æ Control Panel Note For Windows XP click the Start button Æ click Control Panel The Control Panel window appears 2 Double click Add Remove Programs Note If you are using Windows XP double click t...

Страница 86: ...click Change Remove For more information on uninstalling each application see the following Uninstalling the ISIS TWAIN Driver on p 7 7 Uninstalling the Job Registration Tool on p 8 8 Uninstalling CapturePerfect 3 0 on p 10 10 Uninstalling the ISIS TWAIN Driver 1 From the Programs list in the dialog box select Canon DR 4010C Driver Æ click the Change Remove button 2 The Confirm File Deletion scree...

Страница 87: ...edure is carried out 3 After uninstall is complete click the OK button to exit the uninstaller Uninstalling the Job Registration Tool 1 From the Programs list in the dialog box select DR 4010C Job Registration Tool and click the Change Remove button ...

Страница 88: ...een appears Click the Yes button The Remove Shared File dialog box appears 3 Click the Yes To All button A confirmation message appears Note Under Windows XP the Add Remove Programs dialog box appears 4 Click the Yes button The uninstall procedure is carried out ...

Страница 89: ...Troubleshooting 5 10 5 After uninstall is complete click the OK button to exit the uninstaller Uninstalling CapturePerfect 3 0 1 Select CapturePerfect 3 0 from the list in the dialog box Æ click the Remove button ...

Страница 90: ...Chapter 5 Troubleshooting 5 11 2 The file delete confirmation screen appears Click the Yes button Uninstallation starts 3 After uninstallation is complete click the Finish button to exit the uninstaller ...

Страница 91: ... 03 0 003 0 76 0 08 mm Document Feeding Method Automatic Manual Scanning Method Color 3 line contact image sensor Light Source LED Effective Scanning Width 236 mm Scanning Side Simplex Duplex Scanning Modes Black and white Error diffusion Advanced text enhancement Advanced text enhancement II Highspeed text enhancement 256 level grayscale 24 bit color Black and white Auto image type detection Scan...

Страница 92: ...e bar codes Contact your local authorized Canon dealer or service representative for detailed information about the Bar code module 24 bit Color 200 200 dpi 300 300 dpi 600 600 dpi Speed priority 600 600 dpi Image quality priority 42 pages min 42 pages min 24 pages min 20 pages min 84 images min 84 images min 24 images min not supported Amount of paper that can be stacked in automatic feeder 10 mm...

Страница 93: ... 4 544 mm Document Feed Tray Extension is open 12 5 318 mm 8 9 225 mm 19 3 491 mm Document Feed Tray is open 5 2 131 mm 10 9 278 mm 7 3 185 5 mm 12 9 330 mm Document Eject Guide is open 2 0 51 mm Document Eject Tray 2 is open 4 7 119 mm 2 9 76 mm ...

Страница 94: ...buttons 3 9 Job Function 3 9 Scanning With 3 10 Job Registration Tool 3 10 L Launcher 3 11 Load limit mark 3 6 Long Document Mode 3 30 Settings 3 31 Long document mode 3 1 M Moving the Scanner 1 2 Multistream Function 3 34 N Names of Parts 1 7 O Options 6 2 Other Functions 3 29 P Page Separation Mode 3 5 Patchcode Pattern 3 24 Patchcode Sheets 3 23 How to Use 3 24 Placing Documents 3 5 Power 1 2 p...

Страница 95: ...Document Scanner User Manual Software ...

Страница 96: ...ob Registration Tool Settings 8 1 8 1 Starting the Job Registration Tool 8 1 8 2 Job Registration Tool Settings Dialog Box 8 2 Job Registration Tool Dialog Box 8 3 New Editing Dialog Box 8 4 Administration Dialog Box 8 8 Chapter9 Practical Examples 9 1 Scanning Both Sides of Pages 9 1 Scanning Non Standard Size Documents 9 1 Adjusting the Scan Area 9 2 Scanning Multiple Documents 9 3 Image Adjustm...

Страница 97: ... To use the DR 4010C with an ISIS TWAIN compliant application the DR 4010C must first be selected as the scanner to be used This section describes how to select the scanner using CapturePerfect 3 0 an ISIS compatible application program As the scanner selection procedure depends on the application program being used refer to your application s user s manual as needed to select the scanner 1 Click ...

Страница 98: ... install the ISIS TWAIN driver 4 Click the Setup button to set a default page size Note Clicking the Default button in the ISIS driver Properties dialog box causes that setting to be applied here With the TWAIN driver the default size is A4 and cannot be changed 5 Click OK to finish scanner selection 6 On the Scan menu click Scanner Setting The Properties dialog box for the ISIS driver opens ...

Страница 99: ...on Applies settings and closes the dialog box Scan Button TWAIN driver only To control scanning from the properties dialog box when using a TWAIN compatible application program the Scan button is displayed instead of the OK button to scan with the current settings Cancel Button Rejects changes to settings and closes the dialog box Default Button Returns the settings to their default state Help But...

Страница 100: ...directly and not from another settings dialog box The driver is called directly when using applications that do not have their own scanner setting or scanning dialog boxes such as CapturePerfect and Job Registration Tool Scanning Option does not appear on the ISIS driver Basic Tab Sheet Extended Version ISIS driver only This Basic tab sheet is displayed when the DR 4010C ISIS Driver is called from...

Страница 101: ...nction Limitations on p 7 7 The Text Enhancement modes are good for scanning documents with a background color or design behind text by removing or processing the surrounding background to enhance the text for easy reading Three text enhancement modes are provided to suit different background types Select the mode that seems to best suit your document We recommend confirming an image by prescannin...

Страница 102: ... may be a problem try scanning again after cleaning the scanner glass or select one of the Advanced Text Enhancement or Advanced Text Enhancement II modes instead 256 level Gray Scans documents such as photos as 256 level grayscale images 24 bit Color Scans documents such as color photos as full color images Auto Image Type Detection Whether a document is black and white or color is detected befor...

Страница 103: ...f this occurs select a standard size such as A4 or Letter or click the Area button to create a custom page size See Scan Area Dialog Box on p 7 11 When scanning a page with a dark area at the left or right edge When scanning a glossy or reflective document When the brightness setting is incorrect When Custom setting is selected in the Gamma Settings dialog box Depending on the application program ...

Страница 104: ...he image is not saved Selecting Skip Blank Page enables the Setting button which opens the Blank Skip Setting dialog box Adjust the Content density setting in the Blank Skip Setting dialog box if blank pages are not skipped or if non blank pages are skipped The Content density should be adjusted according to document content so that only blank pages are skipped increase the setting if they are not...

Страница 105: ... is selected you can enable Moire reduction if Moire patterns appear in scanned images None No Moire processing is performed High Speed Moire Reduction This mode gives priority to scanning speed and generates images with the specified resolution from images scanned at 300 dpi When 300 dpi resolution is selected High Speed Moire Reduction is not displayed High Quality Moire Reduction This mode give...

Страница 106: ...image Scan Single Page The Scanning Side setting on the Basic tab sheet becomes Simplex and one page is scanned When High Quality Moire Reduction is selected while Page Size is set to Auto detection Mode is set to 24 bit Color and Scanning Side is set to Duplex all at the same time a portion of the document may not be scanned due to insufficient memory on the scanner If this occurs lower the image...

Страница 107: ...ss is set on the Brightness tab sheet Contrast This control adjusts contrast when Advanced Text Enhancement II is selected with Black and White mode For other modes contrast is set on the Brightness tab sheet Scan Area Dialog Box In this dialog box you can define the area of the document page to scan on a selected page size and register non standard document page sizes The Scan Area dialog box is ...

Страница 108: ... OK button in the Properties dialog box Page Size This setting is linked to the Page Size setting for selecting the size of document pages to scan Clicking the Custom button opens the Custom Page Size dialog box where non standard page sizes can be registered as custom page sizes Area Select the area to be scanned Area settings here are overridden in the following cases When the Auto detection pag...

Страница 109: ...ned images If the edges of documents are missing from scanned images move the slider to the right to expand the scanning area To eliminate the black frame around scanned images reduce the scanning area by moving the slider to the left The measurement units for margins are determined by the Unit setting However changing the margin Unit setting is not possible on the extended version of the Basic ta...

Страница 110: ... When the Auto check box is selected the slider selects a brightness level to be used for automatic adjustment Contrast Adjusts the contrast of images to be scanned Use Back Side Brightness Check Box If the brightness of the front and back of the document pages is different select this to adjust only the brightness of the back side Use Back Side Contrast Check Box If the contrast of the front and ...

Страница 111: ...lly Select Select the side and color for custom setting The color bar and color of the sample image are changed to show the specified color Input method Select the setting method for gamma correction Factor Move the slider left or right to adjust gamma correction factor between 0 2 and 5 0 The gamma correction value Gamma Curve Graph and sample image color are interlinked Clicking at a point in th...

Страница 112: ... the Gamma Curve Graph to set that point as an output value Drag the mouse on the Gamma Curve Graph to set the output value according to the mouse movement Import Button Clicking this button loads gamma table data png file that was previously stored with the Export button Imported gamma data is reflected in the Gamma Curve Graph Export Button Clicking this button exports the custom gamma curve set...

Страница 113: ...nt is scanned with black and white reversed when scanning in black and white binary mode Edge Emphasis Adjusts image contours Move the slider toward Soft to soften image contours or toward Sharp to sharpen image contours Document Orientation This setting selects an angle 0 90 180 or 270 degrees to rotate scanned images for orientation normalization Scanned images are rotated as follows according t...

Страница 114: ...ole Removal Check Box Select this to remove the black spots from scanned images when scanning documents with punch holes If punch holes are located within text or graphics in the document they may be misidentified as graphics and may not be removed Prevent Bleed Through Remove Background Check Box Select this to Prevent Bleed Through when scanning thin document pages and those with dark content on...

Страница 115: ... mouse You can change the specified color range by dragging the edges of the shaded area Because your operating environment affects the colors you specify on screen they may not match those actually dropped out or enhanced that is the colors you specify may not match those processed Others Tab Sheet The settings on the Others tab sheet are different for the ISIS and TWAIN drivers Also some setting...

Страница 116: ...e data is output from the scanner as an uncompressed or JPEG transfer depending on instructions from the ISIS TWAIN driver or application program Uncompressed transfers output raw scanned image data so when the image data is large significant time may be required for transfer from the scanner to the computer JPEG transfer is good for color and grayscale images as scanned image data is JPEG compres...

Страница 117: ... be unreliable Feeding Option Here you can select the feeding method for document scanning Standard Feeding This feeding method is good for scanning small batches of documents that are loaded one batch at a time scanning stops when the loaded documents have been scanned Panel Feeding This feeding method is good for scanning batches of documents of different sizes after loading the documents press ...

Страница 118: ...hen Patchcode is selected the Folio Scanning Side setting on the Basic tab sheet is not available Patchcode Orientation ISIS driver only When Patchcode batch separation is enabled you can select patchcode orientation here Settings for various patchcode types and orientations on document pages are as follows Prescan Check Box When this check box is selected the first document page is prescanned and...

Страница 119: ...t to open the Barcode dialog box and make settings affecting barcode detection in documents For details see the ISIS TWAIN driver Help or contact your supplier Addon Button This button opens the Addon dialog box where you can make setting for adding text or bitmap images to scanned document images See Addon Dialog Box on p 7 24 ...

Страница 120: ...t or bitmap images to scanned document images The Addon dialog box enables you to make setting for adding text or bitmap images to scanned document images Addon Dialog Box Bitmap Settings for the Addon Dialog Box See p 7 27 Character String Settings for the Addon Text Settings Dialog Box See p 7 27 Second Counter Settings Dialog Box First Counter Settings Dialog Box ...

Страница 121: ...ters abbreviation Cx A dialog box appears in which to specify the number of characters of the single counter The specified number of characters of the single counter will be inserted into scanned images Double counter with number of characters abbreviation CxCx A dialog box appears in which to specify the number of characters of the double counter The specified number of characters of the double c...

Страница 122: ...mber of characters may be limited by font size If the number of characters to apply exceeds the maximum allowed the Preview panel displays an error When inserting special text the actual number of characters to apply can become quite large even though little text is actually entered Orientation Specify the orientation for the text to be applied Text orientation relative to the feeding direction is...

Страница 123: ...ng a bitmap image a message is displayed until scanning begins File name Specify the file name of the image to be applied The bitmap image with the specified file name is rotated 90 degrees when applied Only bitmap images bmp files can be applied Preview Panel The specified content to be applied is displayed in the Preview panel You can magnify the Preview display in four steps with the left mouse...

Страница 124: ...ter the width of the bitmap image to be applied The bitmap image will be rotated 90º clockwise and compressed to the specified width before it is applied An error message may appear depending on the size of the image file If this happens reduce the Print width First Counter This is the current setting for the single counter or for the first counter if double counters are selected Settings can be c...

Страница 125: ...e Batch Separation settings on the Others tab sheet See Batch Separation ISIS driver only on p 7 21 Every Page Increments once per page None No counter increment occurs Reset Value Select the initial value when the counter is reset Reset Trigger Specifies the type of event that resets the counter New File ISIS driver only The counter is reset when a batch separation occurs according to the Batch S...

Страница 126: ...the Job Registration Tool The Job Registration Tool is a TWAIN compliant application program that installs with the ISIS TWAIN driver and is started by the following procedure 1 Click the Windows Start button and click then Programs All Programs for Windows XP Æ DR 4010C Æ Job Registration Tool The Job Registration Tool starts See 8 2 Job Registration Tool Settings Dialog Box on p 8 2 ...

Страница 127: ...x provides access to the New Editing dialog box and the Admin dialog box and the New Edit dialog box provides access to function setting dialog boxes See New Editing Dialog Box on p 8 4 Job Registration Tool Dialog Box p 8 3 New Editing Dialog Box p 8 4 Access Setting Scanner Settings Dialog Box PDF TIFF Settings Admin Dialog Box p 8 8 ...

Страница 128: ...ned settings Clicking on the job buttons a b and c opens the New Editing dialog box See New Editing Dialog Box on p 8 4 Version Button Displays the version of the Job Registration Tool Admin Button Opens the Admin dialog box See Administration Dialog Box on p 8 8 Initialize Button Returns the settings to their default state Close Button Closes the Job Registration Tool Settings dialog box Help But...

Страница 129: ...Tool dialog box The New Editing dialog box appears as follows depending on the function settings registered to the Job buttons Settings Common to Each Function Job Number No 1 to No 3 Shows the selected job button number Settings are registered to the job button with the displayed number Save as file Start Print Stop Launcher Attach to E mail No scan job ...

Страница 130: ...ting When the Save as file Print or Attach to E mail function is selected Scanner settings are enabled and you can press the Setting button to make scanner settings Refer to Chapter 7 ISIS TWAIN Driver Settings for scanner setting procedures Settings to Save Image Files Functions Save as file and Attach to E mail Save Image Check Box This check box appears when Attach to E mail is selected as the ...

Страница 131: ...setting dialog box when the TIFF or PDF file format is selected TIFF Settings Dialog Box Multi tiff setting Select the method for saving image files when scanning multi page documents Select One page to save each page in its own image file Select Multi pages to save all pages in one image file Compression Check Box Select this check box to compress images saved to files Black and white binary imag...

Страница 132: ...d Chinese or Traditional Chinese settings requires a Chinese language environment to display properly Apply OCR Check Box Select this check box to enable recognition of the text within images and to save the recognized text data with the image Characters within document images are recognized as text and saved as appended text data in PDF pdf files Access setting Button This button is enabled when ...

Страница 133: ...f the scanned documents were larger than the printer paper to resize the images to the printer paper size Buttons OK button Click this button to accept changes and return to the Job Registration Tool dialog box Cancel button Click this button to reject changes and return to the Job Registration Tool dialog box Administration Dialog Box This dialog box appears when you click the Admin button in the...

Страница 134: ...ze for all files saved to the specified folder When saving to removable storage media such as CD R specify the maximum capacity of the media When folder monitoring Display Warning Dialog is enabled a warning message appears when starting to scan if the total size of the files in the specified folder exceeds the specified limit If a warning message appears follow the instructions in the message to ...

Страница 135: ...b data from a stored backup file reg If the currently registered job number is the same as that of an existing backup file the existing backup file is overwritten by the registered job Buttons OK button Click this button to accept changes and return to the Job Registration Tool dialog box Cancel button Click this button to reject changes and return to the Job Registration Tool dialog box ...

Страница 136: ...nk page is selected Increase the Content density in the Blank Skip Setting dialog box If the Content density is set too low for documents with a light background they may not be detected as blank pages and not be skipped See Scanning Side on p 7 8 If documents with text are skipped as blank pages Decrease the Content density in the Blank Skip Setting dialog box If the Content density is set too hi...

Страница 137: ... To scan only part of the document page You can specify any area on the page in the Scan Area dialog box However scan area settings are ignored when Auto detection is selected as the Page Size See Scan Area Dialog Box on p 7 11 With the TWAIN driver load a document in the scanner and click the Preview button to scan one page The scanned image is displayed in the Area window so that you can adjust ...

Страница 138: ...r detects documents and starts scanning as they are loaded so continuous scanning is available just by loading the document batches repeatedly The Setting button allows setting a delay time from when a document is loaded until scanning starts Set a delay time when you need to adjust the document guides or align the pages after loading a document with automatic feeding When Panel Feeding is selecte...

Страница 139: ...nt being scanned See Double Feed Detection on p 7 21 Image Adjustments for Scanning To enhance text in documents with a background when scanning in black and white binary mode Select Advanced Text Enhancement as the Mode on the Basic tab sheet The background behind the text is removed or processed so that the text is emphasized for better legibility See Mode on p 7 5 To scan documents with differe...

Страница 140: ...mages TWAIN driver only Select Reverse Image on the Image processing tab sheet Black and white are reversed in scanned images See Reverse Image Check Box TWAIN driver only on p 7 18 To ignore a particular color when scanning Select a color to be ignored dropped out in Color drop out on the Image processing tab sheet and that color will be eliminated from scanned images See Color Drop Out on p 7 18...

Страница 141: ...move the background from scanned images Select Prevent Bleed Through Remove Background on the Image processing tab sheet Bleed through on thin paper and backgrounds are removed from scanned images See Prevent Bleed Through Remove Background Check Box on p 7 18 To remove black areas around images Select the Border Removal check box on the Image processing tab sheet The black areas around images are...

Страница 142: ...scan panel can be magnified for confirmation with the mouse over the preview image left click to magnify and right click to reduce Brightness and contrast adjustments are reflected in the prescan panel image After confirming the image click the Start button to resume scanning with the adjusted settings Click the Stop button to stop scanning Preserving Your Settings To preserve your settings for fu...

Страница 143: ...ANON EUROPA N V BOVENKERKERWEG 59 61 P O BOX 2262 1180 EG AMSTELVEEN THE NETHERLANDS CANON LATIN AMERICA INC 703 WATERFORD WAY SUITE 400 MIAMI FLORIDA 33126 U S A CANON AUSTRALIA PTY LTD 1 THOMAS HOLT DRIVE NORTH RYDE SYDNEY N S W 2113 AUSTRALIA CANON SINGAPORE PTE LTD 1 HARBOUR FRONT AVENUE 04 01 KEPPEL BAY TOWER SINGAPORE 098632 CANON HONGKONG COMPANY LTD 19TH FLOOR THE METROPOLIS TOWER 10 METRO...

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