7-2
Troubleshooting
Before you contact your Canon dealer or service outlet, check the items listed below. If a log
message is displayed, refer to the log message list for the log details and the appropriate response.
The VB-C50Fi does not start up.
●
Check that the AC cable is connected correctly.
●
Switch the VB-C50Fi off and then on again (
→
P.2-6).
VBSetup.exe does not work.
●
Check that the LAN cable used for setup is connected correctly.
●
Try turning off the power to the VB-C50Fi, then turning it on again (
→
P.2-6). There will no
longer be any effect on VBSetup.exe 20 minutes or more after power is turned on.
●
Check to see if the VB-C50Fi and the PC running VBSetup.exe are connected to the
same network segment.
●
VB setup.exe may not run on Windows XP SP2. In that case, see “Using the VB-C50Fi
with Windows XP SP2” (
→
P.1-5).
The VB-C50Fi sample page does not appear.
●
Check that the LAN cable is connected correctly.
●
Check that the VB-C50Fi network settings are correct. In particular, check that the IP
address, subnet mask and default gateway address settings are valid for the network you
are using.
●
If you have changed the IP address, the new IP address does not take effect until the VB-
C50Fi is rebooted.
●
If access control for the VB-C50Fi is being used, check the settings (
→
P.3-17).
●
Check that the IP address or URL settings in the viewer software are correct.
●
When using the router’s NAT function, be sure the VB-C50Fi’s IP address in the Web
page is correct (
→
P.5-26).
The video does not appear.
●
Check that the viewer software is correctly installed (
→
P.7-6). Please refer also to the
Viewer Software User’s Manual (Viewer-E.pdf) contained on the supplied CD-ROM.
●
If the video quality is poor, check the quality settings on the VB-C50Fi (
→
P.3-8). Also, check
settings such as the number of background colors as on the viewer PC.
●
You can limit the number of viewers that can access the VB-C50Fi at the same time.
When this limit is exceeded, a message is displayed instead of a video (
→
P.3-14).
●
If you cannot see the video using the Viewer for Java, check your system environment
such as the browser version (
→
P.1-4). To use the Viewer for Java, you need to install Java
VM beforehand. See the web site for more details.
WebView Product web site http://www.canon.com/webview