10-18 Troubleshooting
Chapter 10
Problem
Cause
Solution
Cannot receive a
The MultiPASS may not be
To receive faxes automatically,
fax automatically
set to receive automatically.
the Receive mode must be
FAX Only, Fax/Tel, or Ans.
Machine mode.
The MultiPASS may have a
Print out any document
document stored in memory.
stored in memory. (See
page 5-5.)
The MultiPass Desktop
Check the In Box in the
Manager may have
Desktop Manager.
received the fax.
The sheet feeder may be
Make sure paper is loaded
empty.
in the sheet feeder.
The telephone line may not
Make sure all phone line
be connected properly
connections are secure.
The MultiPASS is printing
The incoming fax is stored
a document.
in memory and will print
when the print job is
complete.
The MultiPASS does
The MultiPASS may not
For the MultiPASS C3000
not switch automatically
be in Fax/Tel mode.
to switch automatically
between telephone and
between telephone and
fax transmissions
fax reception, the Receive
mode must be set to Fax/Tel
mode.
There may be a document
Make sure you have printed
in memory.
out any documents in memory.
The sheet feeder may be
Make sure paper is loaded in
empty.
the sheet feeder.
The sending fax may not
Some fax units cannot send
send the CNG signal that
the CNG signal that tells your
tells the MultiPASS that the
MultiPASS the incoming signal
incoming signal is a fax.
is from a fax. In such cases,
you will have to receive the
document manually.
Cannot receive a
You may have pressed
Always press
START/COPY
document manually
START/COPY
after hanging
before hanging up the
up the telephone.
telephone. Do not press
START/COPY
after you hang
up the telephone; this will
disconnect the call.
MPC-3000—USERS MANUAL/V000/07-97
