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Troubleshooting

This section provides troubleshooting tips for the most common printing problems.
Troubleshooting usually falls into one of the following categories.

• “Cannot Install the Printer Driver

Cannot Install the Printer Driver

Cannot Install the Printer Driver” on page 62.

• “The USB 2.0 Hi-speed Connection Does Not Work Properly

The USB 2.0 Hi-speed Connection Does Not Work Properly

The USB 2.0 Hi-speed Connection Does Not Work Properly” on page 63.

• “Print Quality is Poor or Contains Errors

Print Quality is Poor or Contains Errors

Print Quality is Poor or Contains Errors” on page 64.

• “Troubleshooting Printer Hardware

Troubleshooting Printer Hardware

Troubleshooting Printer Hardware” on page 66.

• “Paper Does Not Feed Properly

Paper Does Not Feed Properly

Paper Does Not Feed Properly” on page 68.

• “Handling Error Messages

Handling Error Messages

Handling Error Messages” on page 69.

• “An Error Message Appears on the Screen

An Error Message Appears on the Screen

An Error Message Appears on the Screen” on page 71.

• “Cannot Print Properly from the Digital Camera

Cannot Print Properly from the Digital Camera

Cannot Print Properly from the Digital Camera” on page 73.

Refer to the

User's Guide

for additional information on topics not covered in this section.

When an Error Occurs

The BJ Status Monitor opens and displays a message when an error
occurs. Take the appropriate action described in the message.
The message may vary depending on your operating system.

i9900_QSG_US.book Page 61 Wednesday, January 7, 2004 6:09 PM

Содержание 8580A001

Страница 1: ...Canada Inc 6390 Dixie Road Mississauga Ontario L5T 1P7 Canada Canon Latin America Inc 703 Waterford Way Suite 400 Miami FL 33126 U S A Canon Mexicana S de R L de C V Periferico Sur No 4124 Col Ex Rancho de Anzaldo C P 01900 Mexico D F Quick Start Guide i9900Series Photo Printer P i9900 QSG 1203 QA7 3191 V01 2004 Canon U S A Inc Printed in Thailand ...

Страница 2: ... service program that provides up to three full years of service and support coverage at a very attractive price CarePAK offers toll free Canon technical support and includes Canon s superb InstantExchange product replacement program For further information about extending your Canon service and support call 1 800 385 2155 or visit our Web site at www canonesp com CarePAK must be purchased during ...

Страница 3: ... Series Series Series Photo Printer Photo Printer Photo Printer Photo Printer Quick Start Guide Quick Start Guide Quick Start Guide Quick Start Guide i9900_QSG_US book Page i Wednesday January 7 2004 6 09 PM ...

Страница 4: ...be representation or warranties concerning the products described Specifications are subject to change without notice As an ENERGY STAR partner Canon U S A Inc has determined that this product meets the ENERGY STAR guidelines for energy efficiency All information regarding non Canon products was compiled from publicly available information No representation is made regarding the accuracy thereof T...

Страница 5: ...Ink Tank 38 When Printing Becomes Faint or Colors are Incorrect 43 Printing the Nozzle Check Pattern 44 Print Head Cleaning 48 Print Head Deep Cleaning 52 Aligning the Print Head 56 Troubleshooting Troubleshooting Troubleshooting Troubleshooting Cannot Install the Printer Driver 62 The USB 2 0 Hi speed Connection Does Not Work Properly 63 Print Quality is Poor or Contains Errors 64 Troubleshooting...

Страница 6: ...and how to use them For more information view the i9900 User s Guide on the Setup Software User s Guide CD ROM You can also access the online help in either of the following ways depending on your operating system Press the F1 F1 F1 F1 key Click in the upper right corner then click the feature you want to know more about Click the Help Help Help Help button when displayed Click in the Page Setup P...

Страница 7: ...ch as loose leaf Important Before unplugging the power cord turn off the printer and ensure that the green lamp has gone out If the POWER POWER POWER POWER lamp changes to orange and begins flashing refer to the section Handling Error Messages Handling Error Messages Handling Error Messages Handling Error Messages on page 69 Macintosh only When using a FireWire cable to connect the printer be sure...

Страница 8: ...envelopes and specialty media into the printer 1 Flatten the four corners of the paper before loading it 2 Prepare to load paper Important When paper is curled hold the opposing curled corners and gently bend them in the opposite direction until the paper becomes completely flat 1 Open the paper rest and pull out the paper rest extension to support the paper 2 Pull the output tray extension out tw...

Страница 9: ...nst the right side of the Auto Sheet Feeder 3 Pinch the paper guide and slide it against the left side of the stack of paper Load Limit Mark Load Limit Mark Load Limit Mark Load Limit Mark Do not load paper beyond this Load Limit Mark 1 Insert the paper into the Auto Sheet Feeder with the print side facing up When loading the 4 x 6 paper load sheets in the portrait position short side facing down ...

Страница 10: ... quality Photo Quality Media Photo Paper Pro Photo Paper Pro Perforated Photo Paper Plus Glossy Photo Paper Plus Semi gloss Matte Photo Paper Glossy Photo Paper High Resolution Paper Media Suited for Business Documents High Resolution Paper Transparencies i9900_QSG_US book Page 6 Wednesday January 7 2004 6 09 PM ...

Страница 11: ... 17 up to 50 sheets Letter up to 80 sheets High Resolution Paper T Shirt Transfers 1 sheet T Shirt Transfer Transparencies Up to 30 sheets Transparency Note When using plain paper 64 gsm or 17 lb up to 150 sheets 13 mm in height can be loaded Select Plain Paper Plain Paper Plain Paper Plain Paper from the printer driver Media Media Media Media Type Type Type Type For detailed description of print ...

Страница 12: ...ette smoke and ozone are just some of the factors that can impact image permanence While many of these variables cannot be controlled there are basic measures that you can take to prolong image quality Use Canon Photo Paper Pro and genuine Canon inks Canon Photo Paper Pro is available in A3 size 13 x 19 and letter size 8 1 2 x 11 Canon Photo Paper Pro for Borderless Printing is available in photo ...

Страница 13: ...e menu The print print print print dialog box opens Note The menu screens and dialog boxes that appear may vary depending on the software application you are using The steps described in this section are for printing in Windows XP 2 Ensure that Canon Canon Canon Canon i9900 i9900 i9900 i9900 is selected 3 Click Preferences Preferences Preferences Preferences or Properties Properties Properties Pro...

Страница 14: ... clicking the check box This displays a preview screen that allows you to confirm the selected printing effects and how your document will look when printed Some applications do not contain the function to display the preview The print settings are automatically changed according to the type of paper loaded in the printer if Plain Paper Plain Paper Plain Paper Plain Paper has been selected in Medi...

Страница 15: ...ing on BJ Status Monitor BJ Status Monitor BJ Status Monitor BJ Status Monitor to stop printing To show BJ Status Monitor BJ Status Monitor BJ Status Monitor BJ Status Monitor Click on Task Tray Task Tray Task Tray Task Tray BJ Status Monitor BJ Status Monitor BJ Status Monitor BJ Status Monitor appears automatically when a printer error occurs 1 Click Print Print Print Print or OK OK OK OK i9900_...

Страница 16: ...Print from the application software s File File File File menu Notes The menu screens and dialog boxes that appear may vary depending on the software application you are using The steps described in this section are for printing in Mac OS X v 10 2 x 3 Select the desired paper size from the Paper Size Paper Size Paper Size Paper Size pull down menu 4 Click OK OK OK OK 2 Select i9900 i9900 i9900 i99...

Страница 17: ... the Media Type Media Type Media Type Media Type pull down menu 4 Select Color Options Color Options Color Options Color Options from the pull down menu 5 Select the type of the document from the Print Type Print Type Print Type Print Type pull down menu 6 Click Print Print Print Print i9900_QSG_US book Page 13 Wednesday January 7 2004 6 09 PM ...

Страница 18: ... paper in Media Type Media Type Media Type Media Type first You can cancel a print job in progress by simply pressing the RESUME CANCEL RESUME CANCEL RESUME CANCEL RESUME CANCEL button on the printer Double clicking the printer name in the Printer list Printer list Printer list Printer list displays a dialog that prompts you to confirm the status of the print job s To cancel a job in progress sele...

Страница 19: ...need to use a computer Canon Bubble Jet Direct allows you to print photos from a Canon Bubble Jet Direct compatible PictBridge incompatible digital camera or digital camcorder without a computer by simply connecting the digital camera or digital camcorder to this printer Hereafter the digital still camera and digital video camcorder are collectively called a digital camera or camera Caution Do not...

Страница 20: ...gital camera connected to the printer it is advisable to use the AC adapter supplied with the camera If you use the camera battery be sure to charge it fully The print head cannot be aligned using the controls of the digital camera To align the print head connect the printer to the computer Depending on the model or brand of your camera you may have to select a print mode compliant with PictBridge...

Страница 21: ...d on the following default settings Paper size 4 6 Paper type Photo Photo Paper Plus Glossy Layout Borderless Trimming Off No trimming Image optimize On Exif Print Date print Off No printing Additional Settings The settings explained below cannot be made on some camera If any setting cannot be made the default setting explained above is used Names of settings that are displayed on Canon PictBridge...

Страница 22: ...age data is printed on the lower right corner of each photo Paper Size setting Paper Type setting Paper loaded in printer 4 6 Default Photo Default Photo Paper Plus Glossy Fast Photo Photo Paper Pro 8 5 11 Letter Photo Photo Paper Plus Glossy Fast Photo Photo Paper Pro 5 7 Photo Photo Paper Plus Glossy Note When VIVID is selected green and blue portions of photos are printed vividly When NR Noise ...

Страница 23: ...g the digital camera you can make the following prints You can make a standard print from the image displayed in the single display mode or in the index display mode You can print specified numbers of images or make an index print by editing the DPOF For the images taken with an Exif 2 2 compatible digital camera the Photo Optimizer PRO function can be used If date printing is set from the operati...

Страница 24: ...rties Printer Properties Printer Properties Printer Properties dialog box is opened from within an application For more information about these additional tabs refer to your Windows documentation 1 Click Start Start Start Start and select Control Panel Control Panel Control Panel Control Panel Printers Printers Printers Printers and and and and Other Hardware Other Hardware Other Hardware Other Ha...

Страница 25: ...ter For more detailed information see the i9900 User s Guide on the Setup Software User s Guide CD ROM You can also access the online help in either of the following ways depending on your operating system Press the F1 F1 F1 F1 key Click in the upper right corner then click the feature you want to know more about Click the Help Help Help Help button when displayed Click in the Page Setup Page Setu...

Страница 26: ...m Program on page 20 2 Select Custom Custom Custom Custom in Print Quality Print Quality Print Quality Print Quality then click Set Set Set Set to open the Set Print Set Print Set Print Set Print Quality Quality Quality Quality dialog box 3 Move the slide bar to adjust the print quality 4 When the process is complete click OK OK OK OK 1 Open the Print Print Print Print dialog box See Printing with...

Страница 27: ...tion for Windows only 1 Open the Printer Properties Printer Properties Printer Properties Printer Properties dialog box See Opening the Printer Properties Dialog Box from Your Application Opening the Printer Properties Dialog Box from Your Application Opening the Printer Properties Dialog Box from Your Application Opening the Printer Properties Dialog Box from Your Application Program Program Prog...

Страница 28: ...d Photo Vivid Photo Vivid Photo check box on the Effects Effects Effects Effects tab To use Vivid Photo select the Vivid Photo Vivid Photo Vivid Photo Vivid Photo check box under Special Effects Special Effects Special Effects Special Effects Note In Windows Me or Windows 98 In Windows Me or Windows 98 In Windows Me or Windows 98 In Windows Me or Windows 98 If Background Printing has been disabled...

Страница 29: ...ect the Photo Noise Reduction Photo Noise Reduction Photo Noise Reduction Photo Noise Reduction check box on the Effects Effects Effects Effects tab To use Photo Noise Reduction select the Photo Noise Reduction Photo Noise Reduction Photo Noise Reduction Photo Noise Reduction check box under Special effects Special effects Special effects Special effects Note In Windows Me or Windows 98 In Windows...

Страница 30: ...x from Your Application Opening the Printer Properties Dialog Box from Your Application Program Program Program Program on page 20 2 Select all of the necessary settings 3 Click the Profiles Profiles Profiles Profiles tab 4 Enter the new settings in Profiles Profiles Profiles Profiles The Add to Profiles Add to Profiles Add to Profiles Add to Profiles dialog box opens 5 Click OK OK OK OK 6 Click O...

Страница 31: ... Retrieving profile Select the desired profile from Printing Printing Printing Printing Profiles Profiles Profiles Profiles and click Retrieve Retrieve Retrieve Retrieve from from from from Profiles Profiles Profiles Profiles Deleting unwanted profile Deleting unwanted profile Deleting unwanted profile Deleting unwanted profile Select the desired profile from Printing Profiles Printing Profiles Pr...

Страница 32: ...rs settings Changing drivers settings Changing drivers settings When registered print settings are selected you can delete them Select the name of settings to delete from the Presets Presets Presets Presets in the Print Print Print Print dialog and click Delete Delete Delete Delete When registered print settings are selected you can change their name Select the name of settings to rename from the ...

Страница 33: ...to many features offered by your printer driver Note For detailed descriptions of the printer driver functions refer to the User s Guide included on the Setup Software User s Guide CD ROM Printing with Borderless Printing Reducing Noise from Images Taken with Digital Camera Smoothing the Rough Edges of Certain Images Automatically Resizing the Image to Fit the Page i9900_QSG_US book Page 29 Wednes...

Страница 34: ...anced Printing 30 Resizing the Image by Selecting the Scaling Ratio Adding Illustrated Effect to Documents Reducing the Sound of Printer Operation i9900_QSG_US book Page 30 Wednesday January 7 2004 6 09 PM ...

Страница 35: ...oRecord is Exif Print compatible PhotoStitch Windows Macintosh You can select multiple photographs and merge them to create a panoramic photo Easy WebPrint Windows You can easily print Web pages from Internet Explorer or pages from the User s Guide on screen manual of this printer in full size Easy WebPrint automatically adjusts the layout when printing a screen from the web page This feature enab...

Страница 36: ...Programs Programs Programs Canon Utilities Canon Utilities Canon Utilities Canon Utilities Easy PhotoPrint Easy PhotoPrint Easy PhotoPrint Easy PhotoPrint and then Easy PhotoPrint Easy PhotoPrint Easy PhotoPrint Easy PhotoPrint The Image Selection Image Selection Image Selection Image Selection tab is displayed 2 Select photographs 1 Select the folder containing the photograph you want to print Al...

Страница 37: ...mber of copies Displays the specified number of copies Decreases the number of copies 1 Click the Paper Selection Paper Selection Paper Selection Paper Selection tab 2 Select the size of the paper you want to use from Paper Size Paper Size Paper Size Paper Size 3 Select the type of the paper you want to use from Media Type Media Type Media Type Media Type i9900_QSG_US book Page 33 Wednesday Januar...

Страница 38: ... Selection Paper Selection Paper Selection tab 4 Click Print Print Print Print 1 Click the Layout Print Layout Print Layout Print Layout Print tab 2 Select Borderless full Borderless full Borderless full Borderless full i9900_QSG_US book Page 34 Wednesday January 7 2004 6 09 PM ...

Страница 39: ...d disk 2 Open the Easy PhotoPrint Easy PhotoPrint Easy PhotoPrint Easy PhotoPrint folder and double click the Easy PhotoPrint Easy PhotoPrint Easy PhotoPrint Easy PhotoPrint icon in the folder The Image Selection Image Selection Image Selection Image Selection tab is displayed Note Media Types Suitable for Borderless Printing Media Types Suitable for Borderless Printing Media Types Suitable for Bo...

Страница 40: ... selected folder are displayed 2 Click the button on the thumbnail of the photograph you want to print and specify the number of copies Guidance Thumbnail Folder window Increases the number of copies Displays the specified number of copies Decreases the number of copies i9900_QSG_US book Page 36 Wednesday January 7 2004 6 09 PM ...

Страница 41: ...t Print Print Print dialog box 1 Click the Paper Selection Paper Selection Paper Selection Paper Selection tab 2 Select the size of the paper you want to use from Paper Size Paper Size Paper Size Paper Size 3 Select the type of the paper you want to use from Media Type Media Type Media Type Media Type 1 Click the Layout Print Layout Print Layout Print Layout Print tab 2 Select Borderless full Bord...

Страница 42: ...carefully The printer will not print properly if the wrong ink tank is used or installed in the incorrect position With this printer ink tanks must be installed from the left to right in the order shown below Photo Magenta BCI 6PM Red BCI 6R Black BCI 6BK Green BCI 6G Photo Cyan BCI 6PC Cyan BCI 6C Magenta BCI 6M Yellow BCI 6Y i9900_QSG_US book Page 38 Wednesday January 7 2004 6 09 PM ...

Страница 43: ...olors are Incorrect Faint or Colors are Incorrect Faint or Colors are Incorrect Faint or Colors are Incorrect on page 43 Note When Low Ink is Detected The BJ Status Monitor appears as soon as a print job starts indi cates a low ink level Obtain a replacement tank as soon as possi ble The ink tank with X symbol is out of ink Replace with a new ink tank Press the RESUME CANCEL RESUME CANCEL RESUME C...

Страница 44: ...Applications Applications Applications folder and then the Utilities Utilities Utilities Utilities folder 2 Double click the Print Center Print Center Print Center Print Center or Printer Setup Printer Setup Printer Setup Printer Setup Utility Utility Utility Utility icon 3 Select i9900 i9900 i9900 i9900 from the Name Name Name Name list and click Configure Configure Configure Configure 4 Select i...

Страница 45: ...nk tank 3 Prepare a replacement ink tank 1 Unpack the new ink tank and pull off the orange tape 2 Remove the orange protective cap from the bottom of the ink tank and discard it Important Handle ink tanks carefully to avoid staining clothing or the surrounding area Discard empty ink tanks according to the local laws and regulations regarding disposal of consumables Do not touch the lock lever remo...

Страница 46: ... to leak out and stain your clothes and hands Do not re attach the protective cap once you have removed it Once the protective cap is removed do not touch the open ink port Notes To maintain optimal print quality use an ink tank within six months of its first use Once an ink tank has been used do not remove it from the printer and leave it out in the open This will cause the ink tank to dry out an...

Страница 47: ...k is installed at the correct location Increase the Print Quality setting in the printer driver settings Note If Print Head Deep Cleaning does not solve the problem contact the Customer Care Center See Print Head Deep Cleaning Print Head Deep Cleaning Print Head Deep Cleaning Print Head Deep Cleaning on page 52 Step 3 If the ruled lines are shifted If the printing is faint or the color is incorrec...

Страница 48: ...rom the Start Menu on page 20 3 Print the Nozzle Check Pattern 4 When the confirmation message is displayed click OK OK OK OK 5 Confirm the nozzle check pattern See Examining the Nozzle Check Pattern Examining the Nozzle Check Pattern Examining the Nozzle Check Pattern Examining the Nozzle Check Pattern on page 46 Note Nozzle check pattern printing can also be executed from the printer itself With...

Страница 49: ...tility Printer Setup Utility Printer Setup Utility Printer Setup Utility icon 3 Select your printer from the Name Name Name Name list and click Configure Configure Configure Configure 4 Select your printer from the Product Product Product Product list and click Select Select Select Select 3 Print the Nozzle Check Pattern 3 Click Print Check Pattern Print Check Pattern Print Check Pattern Print Che...

Страница 50: ...rinted correctly if there is not enough ink Replace the ink tank if the remaining amount of ink is insufficient 1 1 1 1 If these patterns have white stripes Group 1 print head nozzles need cleaning Click Cleaning Cleaning Cleaning Cleaning to go to the print head cleaning procedure 2 2 2 2 If these patterns have white stripes Group 2 print head nozzles need cleaning Click Cleaning Cleaning Cleanin...

Страница 51: ... print head nozzles need cleaning Click Cleaning Cleaning Cleaning Cleaning to go to the print head cleaning procedure 2 2 2 2 If these patterns have white stripes Group 2 print head nozzles need cleaning Click Cleaning Cleaning Cleaning Cleaning to go to the print head cleaning procedure Both group 1 and 2 patterns have no white stripes click Exit Exit Exit Exit i9900_QSG_US book Page 47 Wednesda...

Страница 52: ...ectly from the Start Menu on page 20 3 Start Print Head Cleaning Note The print head can also be cleaned from the printer itself With the printer on hold the RESUME CANCEL RESUME CANCEL RESUME CANCEL RESUME CANCEL button until the POWER POWER POWER POWER lamp flashes once Note Cleaning Cleaning Cleaning Cleaning dialog box of step 3 3 directly appears when you click Cleaning Cleaning Cleaning Clea...

Страница 53: ... clean See Printing the Nozzle Check Pattern Printing the Nozzle Check Pattern Printing the Nozzle Check Pattern Printing the Nozzle Check Pattern on page 44 If the problem persists perform print head deep cleaning See Print Head Deep Cleaning Print Head Deep Cleaning Print Head Deep Cleaning Print Head Deep Cleaning on page 52 3 Select Ink Group Ink Group Ink Group Ink Group to clean All colors S...

Страница 54: ...ter Setup Utility Printer Setup Utility icon 3 Select your printer from the Name Name Name Name list and click Configure Configure Configure Configure 4 Select your printer from the Product Product Product Product list and click Maintenance Maintenance Maintenance Maintenance 3 Start Print Head Cleaning Note Cleaning Cleaning Cleaning Cleaning dialog box of step 3 3 directly appears when you click...

Страница 55: ...ozzles are clean See Printing the Nozzle Check Pattern Printing the Nozzle Check Pattern Printing the Nozzle Check Pattern Printing the Nozzle Check Pattern on page 44 If the problem persists perform print head deep cleaning See Print Head Deep Cleaning Print Head Deep Cleaning Print Head Deep Cleaning Print Head Deep Cleaning on page 52 3 Select Ink Group Ink Group Ink Group Ink Group to clean Al...

Страница 56: ...r Properties Printer Properties dialog box See Opening the Printer Properties Dialog Box Directly from the Start Menu Opening the Printer Properties Dialog Box Directly from the Start Menu Opening the Printer Properties Dialog Box Directly from the Start Menu Opening the Printer Properties Dialog Box Directly from the Start Menu on page 20 3 Start Print Head Deep Cleaning 1 Click the Maintenance M...

Страница 57: ...k that there are sufficient ink levels in all ink tanks before turning off the printer Be sure to perform another print head deep cleaning 24 hours after turning off the printer If this does not solve the problem the print head may be worn out Contact the Customer Care Center 3 Select Ink Group Ink Group Ink Group Ink Group to clean All colors Selecting both ink groups Group 1 Black BCI 6BK Red BC...

Страница 58: ...t Center Print Center Print Center or Printer Setup Utility Printer Setup Utility Printer Setup Utility Printer Setup Utility icon 3 Select your printer from the Name Name Name Name list and click Configure Configure Configure Configure 4 Select your printer from the Product Product Product Product list and click Maintenance Maintenance Maintenance Maintenance 3 Start Print Head Deep Cleaning 1 Se...

Страница 59: ...clean check that there are sufficient ink levels in all ink tanks before turning off the printer Be sure to perform another print head deep cleaning 24 hours after turning off the printer If this does not solve the problem the print head may be worn out Contact the Customer Care Center 3 Select Ink Group Ink Group Ink Group Ink Group to clean All colors Selecting both ink groups Group 1 Black BCI ...

Страница 60: ... paper in the printer 2 Open the Printer Properties Printer Properties Printer Properties Printer Properties dialog box See Opening the Printer Properties Dialog Box Directly from the Start Menu Opening the Printer Properties Dialog Box Directly from the Start Menu Opening the Printer Properties Dialog Box Directly from the Start Menu Opening the Printer Properties Dialog Box Directly from the Sta...

Страница 61: ...int Head Alignment Print Head Alignment Print Head Alignment 5 When the confirmation message is displayed click Print Head Alignment Print Head Alignment Print Head Alignment Print Head Alignment The Pattern will be printed Note Click Check Setting Check Setting Check Setting Check Setting to print the current setting and finish the operation 6 After the pattern is printed click Yes Yes Yes Yes i9...

Страница 62: ...int Head 1 Look at the print out From the patterns select the most even least irregular patterns and enter their numbers 2 Enter the numbers 3 Click OK OK OK OK 4 Click OK OK OK OK i9900_QSG_US book Page 58 Wednesday January 7 2004 6 09 PM ...

Страница 63: ... from the Name Name Name Name list and click Configure Configure Configure Configure 4 Select your printer from the Product Product Product Product list and click Maintenance Maintenance Maintenance Maintenance 3 Print the pattern 1 1 1 1 Select Custom Settings Custom Settings Custom Settings Custom Settings from the pull down menu 2 2 2 2 Select Align heads manually Align heads manually Align hea...

Страница 64: ...onfirmation message is displayed click Print Head Print Head Print Head Print Head Alignment Alignment Alignment Alignment Note Click Check Setting Check Setting Check Setting Check Setting to print the current setting and finish the operation 2 Enter the numbers 3 Click Send Send Send Send 4 Click Quit Quit Quit Quit i9900_QSG_US book Page 60 Wednesday January 7 2004 6 09 PM ...

Страница 65: ...nter Hardware Troubleshooting Printer Hardware Troubleshooting Printer Hardware on page 66 Paper Does Not Feed Properly Paper Does Not Feed Properly Paper Does Not Feed Properly Paper Does Not Feed Properly on page 68 Handling Error Messages Handling Error Messages Handling Error Messages Handling Error Messages on page 69 An Error Message Appears on the Screen An Error Message Appears on the Scre...

Страница 66: ...on For non XP Windows open the My Computer My Computer My Computer My Computer window and then double click the CD ROM CD ROM CD ROM CD ROM icon Double click the CD ROM CD ROM CD ROM CD ROM icon on your desktop to start installation Installation CD ROM is not working properly Confirm that there are no problems with the Setup Software User s Guide CD ROM Use Windows Explorer to confirm that the CD ...

Страница 67: ...gh your computer and operating system support USB 2 0 Hi Speed it does not seem to work well Your cable does not support USB 2 0 Hi Speed Be sure to use a USB 2 0 Hi Speed certified cable preferably one no longer than 3 meters approx 9 84 feet You connect to the computer through a USB hub Connect the printer directly to the computer s USB port without going through the hub Either an expansion card...

Страница 68: ...ck Pattern Printing the Nozzle Check Pattern Printing the Nozzle Check Pattern Printing the Nozzle Check Pattern on page 44 When a specific color is missing from the nozzle check pattern clean the print head See Print Head Cleaning Print Head Cleaning Print Head Cleaning Print Head Cleaning on page 48 Paper is not loaded with the print side up Check that your paper is loaded with the correct print...

Страница 69: ...Does Not Feed Properly Paper Does Not Feed Properly Paper Does Not Feed Properly Paper Does Not Feed Properly on page 68 Printed Surface is Scratched Inappropriate paper is used Check if the paper you are printing on is too thick or curled See Print Media to Avoid Print Media to Avoid Print Media to Avoid Print Media to Avoid on page 3 Note that smudging may occur at the top and bottom edges of th...

Страница 70: ...e Printer Properties Dialog Box Directly from the Start Menu Opening the Printer Properties Dialog Box Directly from the Start Menu Opening the Printer Properties Dialog Box Directly from the Start Menu Opening the Printer Properties Dialog Box Directly from the Start Menu on page 20 2 Click the Maintenance Maintenance Maintenance Maintenance tab and then Start Status Monitor Start Status Monitor ...

Страница 71: ... the printer driver for Windows or the Page Setup Page Setup Page Setup Page Setup dialog box of the printer driver for Macintosh to ensure that it matches the size of the paper loaded Not enough free space on hard disk Your operating system may be out of free disk space Check the available space on your computer s hard disk The size of the print data is too large Check the size of the print data ...

Страница 72: ...still does not feed the envelopes or the post cards properly repeat the procedure Foreign objects inside the Auto Sheet Feeder If a foreign object such as a paper clip or pencil has fallen into the Auto Sheet Feeder turn the printer off and unplug the power cord from the power outlet before removing it If you are unable to remove it easily contact the Customer Care Center Paper jams inside the pri...

Страница 73: ...s already installed remove the print head and check the electrical contacts for foreign matter then reinstall After reinstalling the print head you may need to realign it If this error still remains the print head may be damaged Contact the Customer Care Center Eight flashes Waste ink absorber almost full The printer has a built in waste ink absorber to hold the ink used during print head cleaning...

Страница 74: ...RESUME CANCEL RESUME CANCEL button and move the printer to a darker location Try to align the print head again If print head alignment fails again manually align the print head See Aligning the Print Head Aligning the Print Head Aligning the Print Head Aligning the Print Head on page 56 for information on the manual print head alignment An error that requires contacting the Customer Care Center ma...

Страница 75: ... from the pop up menu 7 Select the correct paper type from Media Type Media Type Media Type Media Type and then click Print Print Print Print Borderless Printing Error Incorrect paper is loaded Ensure that the loaded paper is suitable for Borderless Printing If the error continues disable Paper Identification select the desired type of paper then try printing again Error Writing Output to USBxxx U...

Страница 76: ...nt Center Print Center Print Center or Printer Setup Utility Printer Setup Utility Printer Setup Utility Printer Setup Utility icon 3 Ensure that i9900 is indicated in the Printer list Printer list Printer list Printer list Error No 1700 Waste ink absorber almost full The printer has a built in waste ink absorber to hold the ink used during print head cleaning Eight flashes indicates that this abs...

Страница 77: ...structions If the problem continues after reinstalling it the print head may be defective Contact the Customer Care Center Waste tank full The waste ink tank waste ink absorber is almost full The printer has a built in waste ink absorber to hold the ink used during print head cleaning Eight flashes indicate that this absorber is nearly full Press the RESUME CANCEL RESUME CANCEL RESUME CANCEL RESUM...

Страница 78: ...s can be printed If this error occurs disconnect the cable between the printer and the connected device and press the RESUME CANCEL RESUME CANCEL RESUME CANCEL RESUME CANCEL button on the printer After reconnecting the cable between the printer and the device turn the device s power back on When the paper is curled or the printed surface of the paper is scratched during printing select Prevent pap...

Страница 79: ...appears click Continue Continue Continue Continue 7 When the Installation was successful screen is displayed click Restart Restart Restart Restart 8 From the Application Application Application Application folder double click on the software to be installed Follow the on screen instructions 9 When the Installation has Finished screen appears click OK OK OK OK 10 When prompted restart your computer...

Страница 80: ... to Documents Printing the Entire Image in Single Color Printing in Grayscale Reversing the Page Printing Order Printing on Nonstandard Size Paper Reducing the Sound of Printer Operation Registering Printer Driver Settings Printing Media Compatible Media Types Envelopes High Resolution Paper Glossy Photo Paper Photo Paper Pro Photo Paper Plus Glossy Photo Paper Plus Semi gloss Matte Photo Paper Tr...

Страница 81: ... Interface Interface Interface Interface USB USB USB USB USB 2 0 Hi Speed USB 2 0 Hi Speed USB 2 0 Hi Speed USB 2 0 Hi Speed FireWire FireWire FireWire FireWire Acoustic noise level Acoustic noise level Acoustic noise level Acoustic noise level Approx 37 dB A in the highest print quality mode Approx 37 dB A in the highest print quality mode Approx 37 dB A in the highest print quality mode Approx 3...

Страница 82: ...2 Photo Paper Plus Glossy 4 x 6 101 6 x 152 4 mm Card 3 Photo Paper Plus Glossy 4 x 6 101 6 x 152 4 mm Card 3 Photo Paper Plus Glossy 4 x 6 101 6 x 152 4 mm Card 3 Photo Paper Plus Glossy 4 x 6 101 6 x 152 4 mm Card 3 Photo Paper Plus Glossy 5 x 7 127 0 x 177 8 mm LTR Photo Photo Paper Plus Glossy 5 x 7 127 0 x 177 8 mm LTR Photo Photo Paper Plus Glossy 5 x 7 127 0 x 177 8 mm LTR Photo Photo Paper...

Страница 83: ...allation Available hard disk space for printer driver installation Mac OS 8 6 to 9 x Mac OS 8 6 to 9 x Mac OS 8 6 to 9 x Mac OS 8 6 to 9 x 30 MB 30 MB 30 MB 30 MB Mac OS X v 10 2 1 to 10 3 100 MB Mac OS X v 10 2 1 to 10 3 100 MB Mac OS X v 10 2 1 to 10 3 100 MB Mac OS X v 10 2 1 to 10 3 100 MB 4 4 4 4 USB 2 0 Hi Speed operation can only be guaranteed under USB 2 0 Hi Speed operation can only be gu...

Страница 84: ...service Periodically unplug the printer and use a dry cloth to wipe off any dust or dirt Periodically unplug the printer and use a dry cloth to wipe off any dust or dirt Periodically unplug the printer and use a dry cloth to wipe off any dust or dirt Periodically unplug the printer and use a dry cloth to wipe off any dust or dirt collected on the plug and the power outlet If the printer is placed ...

Страница 85: ...inter in the country where you Never use a power supply source other than the one rated for the printer in the country where you Never use a power supply source other than the one rated for the printer in the country where you purchased the printer purchased the printer purchased the printer purchased the printer AC 100 127 V 50 60 Hz AC 100 127 V 50 60 Hz AC 100 127 V 50 60 Hz AC 100 127 V 50 60 ...

Страница 86: ...nce by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Use of a shielded cable is required to comply with Class B limits in Subpart B of ...

Страница 87: ...cer thereof Canon brand items is given by the manufacturer or producer thereof This limited warranty covers all defects encountered in normal use of the Product and does not apply in the following cases a Loss of or damage to the Product due to abuse neglect mishandling improper packaging by you alteration accident electrical current fluctuations improper use failure to follow operating or mainten...

Страница 88: ...ntechsupport com Please note that under the InstantExchange program a replacement product will be provided to you prior to your return of the defective product Since the defective product becomes the property of Canon USA at the time of the exchange the defective product must be returned in the shipping materials provided If the defective product is not returned as directed you will be responsible...

Страница 89: ...ompatible Digital Cameras 17 Driver saving setting 26 settings 10 12 uninstalling 72 E Easy PhotoPrint 31 32 35 Easy PhotoPrint Plus 31 32 35 Easy WebPrint 31 Examining the Nozzle Check Pattern 46 Exif Print 31 F FireWire 3 72 G Glossy Photo Paper 7 H Handling Error Messages 69 High Resolution Paper 7 I ImageBrowser 31 Installing the Printer Driver when using Mac OS 9 x 75 L Load Limit Mark 5 Load...

Страница 90: ...Photographs 32 35 Printing Photographs Directly from a Canon Bubble Jet Direct compatible digital camera 19 Printing Photographs Directly from a Digital Camera 15 Printing the Nozzle Check Pattern 44 R Recalling Driver Settings 26 Regulatory Information 82 Replacing an Ink Tank 38 43 RESUME CANCEL button 11 14 S Safety Precautions 80 Saving Driver Setting 26 Speciality Media 7 Specifications 77 T ...

Страница 91: ... service program that provides up to three full years of service and support coverage at a very attractive price CarePAK offers toll free Canon technical support and includes Canon s superb InstantExchange product replacement program For further information about extending your Canon service and support call 1 800 385 2155 or visit our Web site at www canonesp com CarePAK must be purchased during ...

Страница 92: ...Canada Inc 6390 Dixie Road Mississauga Ontario L5T 1P7 Canada Canon Latin America Inc 703 Waterford Way Suite 400 Miami FL 33126 U S A Canon Mexicana S de R L de C V Periferico Sur No 4124 Col Ex Rancho de Anzaldo C P 01900 Mexico D F Quick Start Guide i9900Series Photo Printer P i9900 QSG 1203 QA7 3191 V01 2004 Canon U S A Inc Printed in Thailand ...

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