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PROBLEM
POSSIBLE SOLUTIONS
1. CONDITIONER DELIVERS HARD WATER
A. Bypass valve is open
B. No salt in brine tank
C. Injector or screen plugged
D. Insufficient water flowing into brine tank
E. Hot water tank hardness
F. Leak at distributor tube
G. Internal valve leak
H. Flow meter jammed
I. Flow meter cable disconnected or not plugged into meter cap
J. Improper programming
A. Close bypass valve
B. Add salt to brine tank and maintain salt level above water level
C. Replace injectors and screen
D. Check brine tank fill time and clean brine line flow tank control if plugged
E. Make sure distributor tube is not cracked. Check O ring and tube pilot
F. Make sure distributor tube is not cracked. Check O ring and tube pilot
G. Replace seals and spacers and/or piston
H. Remove obstruction from flow meter
I. Check meter cable connection to timer and meter cap
J. Reprogram the control to the proper regeneration type, inlet water hardness, capacity or flow meter size.
2. CONDITIONER FAILS TO REGENERATE
A. Electrical service to unit has been interrupted
B. Timer is not operating properly
C. Defective valve drive motor
D. Improper programming
A. Assure permanent electrical service (check fuse, plug, chain or switch)
B. Replace timer
C. Replace drive motor
D. Check programming and reset as needed
3. UNIT USES TOO MUCH SALT
A. Improper salt setting
B. Excessive water in brine tank
C. Improper programming
A. Check salt usage and salt setting
B. See #7
C. Check programming and reset as needed
4. LOSS OF WATER PRESSURE
A. Iron build-up in line to water conditioner
B. Iron build-up in water conditioner
C. Inlet of control plugged due to foreign material broken loose from pipes
by recent work done on plumbing system.
A. Clean line to water conditioner
B. Clean control and add resin cleaner to resin bed. Increase frequency of regeneration
C. Remove piston and clean control
5. LOSS OF RESIN THROUGH DRAIN LINE
A. Air in water system
B. Drain line flow control is too large
A. Assure that well system has proper air eliminator control. Check for dry well condition.
B. Ensure drain line flow control is sized
6. IRON IN CONDITIONED WATER
A. Fouled resin bed
B. Iron content exceeds recommended parameters
A. Check backwash, brine draw and brine tank fill. Increase frequency of regeneration. Increase backwash time.
B. Add iron removal filter system
7. EXCESSIVE WATER IN BRINE TANK
A. Plugged drain line flow control
B. Brine valve failure
C. Improper programming
A. Clean flow control
B. Replace brine valve
C. Check programming and reset as needed
TROUBLESHOOTING GUIDE
NOTE
Before attempting any troubleshooting, be
sure to test the water. The tests should include;
1. Raw water
2. Hot treated water
3. Cold treated water.
