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8. Remount the water filter. Close the hot water outlet drain valve.
9. Open the water shut-off valve and close again after making sure that water comes out from hot water
faucets. (This step is to remove air from the water lines.)
10. Reconnect the breaker and turn the on/off switch to the ON position, fully open the gas shut-off valve and
the water shut-off valve.
NOTICE:
The water heater may not operate unless the above procedure is followed correctly.
BEFORE YOU CALL FOR CUSTOMER SERVICE
Troubleshooting Tips
Save time and money! Review the charts on the following pages first and you may not need to call for service.
This water heater incorporates a variety of shut off devices that prevents the operation of the water heater
down if undesirable combustion conditions occur. Such as the presence of a blockage of the combustion air
vent insufficient gas or pressure which can impact the safe operation of the water heater. Please contact a
Qualified Service Technician if this occurs.
Problem
Possible Cause
What To Do
Not enough or
no hot water
Water shutoff valve is not
fully opened
Check shutoff valve and open fully
Hot water faucet is not
fully opened
Open hot water faucet completely
(The main burner goes off when incoming
water volume is inadequate
Water piping is frozen
Allow piping to thaw
No electricity or water
supply is cut off
Check that proper power is being supplied
and/or water supply is adequate
Unit is not “ON”
Turn the unit “ON” by the button on the
remote control
The temperature may
be set too low
Increase the temperature setting
Mixing Valve malfunction
(if applicable)
Check and replace if necessary
Error code displayed on
remote control panel
See instructions for Error Code and if required,
contact a dealer for service
Water not
hot enough
The temperature may be
set too low
Increase the temperature setting
The gas valve is not fully
opened
Check and open the gas valve fully
Water too hot
The temperature is set
too high
Decrease the temperature setting
Water shutoff valve is
not fully opened
Check shutoff valve and open fully
Small amount of water
has been heated
Allow more water to flow
Water filter is clogged
Clean the filter with a tooth brush
Fan continues
to rotate after
hot water faucet
is closed
This function is to purge
unburned gas 10-15
seconds
Normal operation. There is no need to call for
service. Check for error code
Visit Us: Camplux.com
3330-A Marathon Ct Charleston, SC 29418
(844) 538-7475
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