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ThunderSync3-C10

Page 2 of 41

5.5.4 Updating Software

5.5.5 Removing Software

5.5.6 Command Line Instructions (CLI)

5.6. Cleaning your ThunderSync3-C10

6. Product Specifications

6.1. Input Power Requirements

6.2. Output Power

6.3. Rail value limits

6.4. Physical specifications

6.5. Consumables and Placing Orders

6.6. Hub Architecture

6.7. Power Supply

7. Troubleshooting

7.1. Common troubleshooting tips

7.2. Logging through LiveViewer

7.3. Hardware Failure

7.4. Device connection

7.5. Hub connection issues

7.6. Using with a headless system

7.7. Software troubleshooting

9. Returns and Damaged Products

9.1. What if my order arrives with an issue?

9.2. What happens after I have requested a Return?

10. Terms and Conditions

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Содержание ThunderSync3-C10

Страница 1: ...ThunderSync3 C10 User Manual 2023 02 Cambrionix Ltd All rights reserved EN...

Страница 2: ...les 10 4 7 Registration 10 4 8 Help and Support 10 5 Using your ThunderSync3 C10 11 5 0 1 LED States 11 5 0 2 Fan Behaviour 11 5 1 Using without connecting to a host 12 5 2 Using when connected to a h...

Страница 3: ...26 6 5 Consumables and Placing Orders 27 6 6 Hub Architecture 29 6 7 Power Supply 31 7 Troubleshooting 32 7 1 Common troubleshooting tips 32 7 2 Logging through LiveViewer 32 7 3 Hardware Failure 32 7...

Страница 4: ...can control the operation of each port using software provided by Cambrionix Device charging and synchronisation can be monitored through Cambrionix s LiveViewer Application the Application Programmin...

Страница 5: ...er manual are prerequisites for hazard free use and safety during operation This user manual cannot cover all possible applications If you would like additional information or if problems arise that a...

Страница 6: ...Warning Signs Electrical hazard Fire Hazard Mandatory action signs Read operating instructions Mandatory regulation 3 4 Product modification Cambrionix products are designed and manufactured to meet...

Страница 7: ...not use a damaged power cord or plug or a loose power socket Do not touch the power plug with wet hands Do not allow liquids to come into contact with the unit or power supply CAUTION Damage to your p...

Страница 8: ...in an environment where the relative humidity is inside the operating range Be careful not to leave the power cord underneath a heavy object CAUTION Overheated power sockets may cause a fire Do not ov...

Страница 9: ...all contents and quantities are correct before opening This is to avoid retesting and repackaging any items that are not required When opening the packaging use a suitable method to open the box i e...

Страница 10: ...Thunderbolt 3 cable Using an incorrect host cable may result in the hub and all subsequent ports not being recognised by your host Cambrionix recommend using the Thunderbolt cable that is provided wi...

Страница 11: ...to connect to our hubs 4 7 Registration You may register your product at www cambrionix com product registration 4 8 Help and Support FAQs and help can be found on the Help page here l www cambrionix...

Страница 12: ...y or through separate software When the hub is powered on all the available LED s will flash once and then revert to the default behaviour mentioned below Colour Behaviour Solid Green Device connected...

Страница 13: ...mands to authorise and enrol your ThunderSync3 C10 Some useful information on this can be found at the following link https manpages ubuntu com manpages focal en man1 boltctl 1 html power t timeout se...

Страница 14: ...dle settings settings_unlock nsettings_reset n settings_set sync_chrg 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 nsettings_set alt_sync_chrg 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 nreboot Note that settings_reset clear...

Страница 15: ...ique to each device dev tty usbserial S Devices incorporate a USB to UART converter IC from FTDI International On Windows 7 or later a driver may automatically be installed if Windows is configured to...

Страница 16: ...port can handle up to 16 endpoints If you wish to synchronise more devices multiple hubs can be daisy chained to allow up to 60 devices to be managed simultaneously from a single host computer To dais...

Страница 17: ...ll stop any connection taking place to the USB device and would mimic unplugging the USB device completely from the host system You can disable CDP through NVRAM settings either by going through the h...

Страница 18: ...you want to update the latest firmware will be automatically selected if you wish to change the firmware version you are updating to then this can also be done Once selected press the update button a...

Страница 19: ...10 Page 18 of 41 CAUTION A new version may be available Ensure you have the latest version of Firmware installed on your hub These updates will often contain new features fixes for bugs and performanc...

Страница 20: ...these and implemented fixes 5 5 1 Installing Software Cambrionix has two pieces of software that can be used to manage the devices and your hub using different host systems This section has instructi...

Страница 21: ...d on total current and power and temperature Further details on LiveViewer are available on our website www cambrionix com products liveviewer NVRAM settings Within your hub there are some specific co...

Страница 22: ...t the maximum current seen on some ports There is more information on the NVRAM settings and how to manage them in our CLI manual which can be found at the link here CAUTION A new version may be avail...

Страница 23: ...igate to the general tab and under this can see the options for keeping both LiveViewer and the API up to date By default LiveViewer will check for updates regularly or if you prefer you can change to...

Страница 24: ...software on Linux there are two options The first is to use the Software centre then either the list of installed applications or the search bar to find the software you wish to remove Once you have...

Страница 25: ...l emulator must be installed on the host computer Examples include PuTTy Serial ZTerm and Minicom If you would like more information please look at our more in depth information here www cambrionix co...

Страница 26: ...and seek advise before reapplying power l Ensure that the product is switched off and the power cord is removed from the product Hold the power cable by the plug and do not touch either the plug or t...

Страница 27: ...Tolerance 5 Output Current Max per Port A 3 Output Power Max per Port W 15 Output Power Total W 150 6 3 Rail value limits Input rail Max V 27 Input rail Min V 9 59 6 4 Physical specifications Upstrea...

Страница 28: ...an the hub 6 5 Consumables and Placing Orders Below is a list of any Consumable products you may require for your ThunderSync3 C10 including the cables you will require to connect devices to the hub C...

Страница 29: ...ThunderSync3 C10 Page 28 of 41...

Страница 30: ...ThunderSync3 C10 Fig Description 1 This is the external physical port number 2 This is present if this component is connected to an internal hub if it is present the number represents the port number...

Страница 31: ...ound colour Description The Host port that you will connect the host computer to An Internal hub which can then connect to external ports or other internal components Any other components which includ...

Страница 32: ...115VAC A 4 Input Current 230VAC A 2 Input Frequency Hz 50 60 Input Connector C14 Output Voltage Max V 24 Output Current Max A 9 2 Output Power Max W 221 Output Connector 4 Pin Mini DIN Dimensions WxDx...

Страница 33: ...load both the API and LiveViewer www cambrionix com software 2 Once in LiveViewer on the left hand side of the screen select the settings section 3 Once in the settings section select the API tab 4 In...

Страница 34: ...nderSync3 C10 We have only observed this behaviour in a very few amount of devices disabling CDP this has resolved all issues and the connections are stable You can disable CDP through NVRAM settings...

Страница 35: ...ect any more devices Sometimes you may reach the endpoint limit of your USB controller and this may stop you from being able to attach any more devices to your host system You can create more space is...

Страница 36: ...uire to enable logging for support issues you can use the following command to create the logging cfg file manually echo debug etc opt cambrionix cambrionix log cfg Then after re producing the problem...

Страница 37: ...and the Council of the European Union on the waste electrical and electronic equipment WEEE and in jurisdictions adopting that Directive is marked as being put on the market after August 12 2005 and s...

Страница 38: ...9 2 What happens after I have requested a Return l If you have not purchased the Product s direct from Cambrionix please contact the vendor the item was originally purchased from for their returns pro...

Страница 39: ...nd Conditions The use of Cambrionix hubs is subject to the Cambrionix Terms and Conditions the document can be downloaded and viewed using the following link https downloads cambrionix com documentati...

Страница 40: ...ed trademarks service marks and other protected names and or symbols contained in this manual and related documents are the property of their respective holders Mac and macOS are trademarks of Apple I...

Страница 41: ...1 007918669 0001 90079186690001 MOD IT 90079186690002 007918669 0002 90079186690002 MOD IT 90079186690003 007918669 0003 90079186690003 MOD IT 90079186690004 007918669 0004 90079186690004 MOD IT 90079...

Страница 42: ...10 202012310 MOD IT MM 195758 MOD IT MM 329441 001 MOD IT MM 29 735 479 MOD IT 6077256 6077256 6077256 MOD IT STACK 6077257 6077257 6077257 MOD IT STACK 081a4b9c69eb 202012312 202012312 MOD IT STACK 2...

Страница 43: ...Cowley Road Cambridge CB4 0DS United Kingdom 44 0 1223 755 520 enquiries cambrionix com www cambrionix com Cambrionix Ltd is a company registered in England and Wales with the company number 06210854...

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