Thundersync2-16
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7.4. Device connection
If you are seeing any device connection issues please read through the following trouble shooting
steps to see if this resolves the observed behaviour.
Device issues when updating
We have found that during updates on some devices the connection can be dropped or lost on the
device, this is due to devices going in and out of the bootloader and requiring different power levels.
In most instances disabling CDP has resolved this issue for our customers.
You can disable CDP through NVRAM settings either by going through the advanced settings and
turning "Sync charge" off or through the API and disabling it via code. For example, the instructions
would be below using the command line.
settings_unlock
settings_set sync_chrg 0000000000000000
Unstable device connection
Some devices can have unstable connections with your host system through the Thundersync2-16.
We have only observed this behaviour in a very few amount of devices, disabling CDP this has
resolved all issues and the connections are stable.
You can disable CDP
through NVRAM
settings either by going through the advanced settings and
turning "Sync charge" off or through the API
and disabling it via code. For example, using the
command line, the instructions would be as below.
settings_unlock
settings_set sync_chrg 0000000000000000
Battery information for Android
If you are observing an issue displaying battery information on Android devices ensure firstly you
have ADB
tool installed and open then try these things in order.
1.
Check that developer options are enabled on the android device, and then that USB debugging
is also enabled.
2.
If you have done this step and it still does not work, go to Developer Options and click ‘Revoke
USB debugging authorisations’. Unplug the cable and reconnect.
3.
If this still doesn’t work, turn off the developer options at the top, re-enable it, and re-enable
‘USB Debugging’.
4.
You can get detailed info directly from ADB at each step to diagnose things:
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