Thundersync2-16
Page 9 of 35
4.3. Connecting to the mains
Periodic inspections should be made to power supply cables and any USB cables for any signs of
damage. If any damage is found, replace the damaged cord before further use.
Please note that USB specifications require a minimum 100 mA charge current to be available during
data transfer. As indicated in above, if the attached device has a BC1.2 compliant CDP port, the
device can draw up to 2.4A whilst transferring data.
4.4. Charging
Your Thundersync2-16 will allow your device to charge at the maximum rate possible up to 2.4A. The
way that charging takes place is the Thundersync2-16 will provide the device with a capability to
charge and the devices USB charging controller will determine the maximum amount of charge it
wants to draw down.
Although a maximum charge rate of 2.4A is possible, the device itself determines the exact rate and
as such you may not see the maximum amount of charging on every device type that is connected.
4.5. Cables
Some USB cables are data transfer only, and some are power delivery only. There are also options
that can handle both tasks. Be sure to verify a cable’s abilities before purchasing it and select a cable
which can handle the speeds and power transfer that you require. We would advise using the cable
that was provided with the device to connect to our hubs.
4.6. Registration
You may register your product at
www.cambrionix.com/product-registration
4.7. Help and Support
FAQs and help can be found on the Help page here
l
www.cambrionix.com/help_pages/help
.
You can raise a support ticket for more in depth support here
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https://cambrionix.atlassian.net/servicedesk/customer/portals
You can also download any of our manuals and keep up to date at the link here
l
www.cambrionix.com/product-user-manuals
When contacting support, please supply the product information for the hub in question. This can be
found on the Device Information Plate which is either on the underside or back of the unit.
Providing serial and Purchase
order numbers, can help identify your specific product and speed up
the process.
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