CAMBRIONIX PDS-C04 Скачать руководство пользователя страница 33 | Manualshive

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PDS-C4

Page 32 of 38

Then after re-producing the problem, you can zip the logs from the folder

/var/log/cambrionix

You may delete the file below when you are finished with it.

/etc/opt/cambrionix/cambrionix.log.cfg

7.7. Software troubleshooting

Some users have noted that the API

can cause a high level of CPU

usage. This can sometimes

be linked to the API

recorder service. If you are finding this and you are not using it then we

would reccommend to uninstall it from your system entirely.

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Содержание PDS-C04

Страница 1: ...User Manual PDS C4 2022 11 2022 Cambrionix Ltd All rights reserved EN ...

Страница 2: ... mains 9 4 4 Connecting to Host 9 4 5 Charging 9 4 6 Cables 9 4 7 Registration 9 4 8 Help and Support 10 5 Using your PDS C4 11 5 0 1 LED Configuration 11 5 1 Using without connecting to host 11 5 2 Using when connected to host 11 5 2 1 Connecting the Hub to a host computer 12 5 2 2 Charging 12 5 2 3 Data Transfer 12 5 2 4 Communication Interface and Protocol 13 5 3 Scalability 14 5 4 Manage Ports...

Страница 3: ...ications 24 6 5 Consumables and Placing Orders 25 6 6 Power Supply 26 7 Troubleshooting 28 7 1 Initial troubleshooting tips 28 7 2 Logging through LiveViewer 28 7 3 Hardware Failure 28 7 4 Device connection 29 7 5 Hub connection issues 31 7 6 No GUI 31 7 7 Software troubleshooting 32 8 Disposal 33 9 Returns and Damaged Products 34 9 1 What do I do if my order arrives and something the product is f...

Страница 4: ...ed to enable new charging profiles ensuring the PDS C4 can charge the latest devices It is ready to charge out of the box and sync devices when attached to a host computer When a local host computer is connected the host can control the operation of the ports using available software Device charging and synchronisation can be monitored through Cambrionix s LiveViewer App the Application Programmin...

Страница 5: ... use and safety during operation This user manual cannot cover all possible applications If you would like additional information or if problems arise that are not sufficiently addressed in this manual please ask your distributor or contact us directly using the means preferred which are located on the back cover of this manual CAUTION Personal Injury and Damage to the product l Observe the safety...

Страница 6: ...tions Mandatory regulation 3 4 Product modification Cambrionix products are designed and manufactured to meet the requirements of UK and International safety regulations Modifications to the product could affect safety and render the product non compliant with relevant safety standards resulting in injury or damage to the product CAUTION An electric shock or personal injury may occur l Do not modi...

Страница 7: ...jury may occur l Do not use a damaged power cord or plug or a loose power socket l Do not touch the power plug with wet hands l Do not allow liquids to come into contact with the unit or power supply CAUTION Damage to your product may occur l Do not short circuit the Power Supply Unit PSU supplied with your product l Do not disconnect the power cord while the product is being used l Do not bend or...

Страница 8: ... product may occur l Operate the product only in an environment where the ambient temperature is inside the operating temperature range l Operate the product only in an environment where the relative humidity is inside the operating range l Be careful not to leave the power cord underneath a heavy object CAUTION Overheated power sockets may cause a fire l Do not overload the power socket that your...

Страница 9: ...to ensure all contents and quantities are correct before opening This is to avoid retesting and repackaging any items that are not required When opening the packaging use a suitable method to open the box i e do not use a knife This is to ensure the product is not damaged CAUTION Personal Injury and Damage to the product l There will be a sticker on the hub advising you to read the User manual bef...

Страница 10: ...uire a minimum 100 mA charge current to be delivered during data transfer As indicated in above if the attached device has a BC1 2 compliant CDP port the device can draw up to 3A while transferring data 4 5 Charging Your PDS C4 will allow your device to charge at the maximum rate possible up to 3A The way that charging takes place is the PDS C4 will provide the device with a capability to charge a...

Страница 11: ...tomer portals You can also download any of our manuals and keep up to date at the link here l www cambrionix com product user manuals When contacting support please supply the product information for the hub in question This can be found on the Device Information Plate which is either on the underside or back of the unit Providing serial and Purchase order numbers can help identify the product in ...

Страница 12: ...Port is in charge mode and is charging Yellow Port is in sync mode and has a host connection Green Port is in charge mode and the device has reached the charged threshold LED Off No Device is detected 5 1 Using without connecting to host When the Hub is switched on and is not connected to a local host computer it is automatically configured to charge devices using its intelligent charging algorith...

Страница 13: ...s_reset settings_set sync_chrg 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 settings_set alt_sync_chrg 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 reboot This can also be done via the API if this is easier Just supply that string joined with n like cbrxapi cbrx_connection_set handle settings settings_unlock nsettings_reset nsettings_set sync_chrg 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 nsettings_set alt_sync_chrg 0 0 0 0 0 0 0 0 ...

Страница 14: ...to UART converter IC from FTDI International On Windows 7 or later a driver may automatically be installed if Windows is configured to download drivers from the internet automatically If this is not the case or if a Mac or Linux platform is used the driver may be downloaded from www ftdichip com The VCP drivers are required For Linux or Mac computers the default OS drivers should be used The defau...

Страница 15: ... computer simultaneously To daisy chain multiple hubs each hub needs to be connected to mains power individually and the first hub in the chain should be connected to the local computer through the hub s host port The host port of the next hub in the daisy chain is then connected to any of the first hub s downstream USB ports More hubs are added in the same way ...

Страница 16: ... process takes place Once the profiling has taken place and a charging profile is selected the device will then draw a charge rate which will be defined by the charging controller within the USB device The charging profile will limit the maximum amount that the device is able to draw If you are in Off or Charge mode and switch to Sync mode the USB device will disconnect briefly whilst a data conne...

Страница 17: ... USB hub s firmware and present an update for you To update the firmware first go to the firmware updater section of LiveViewer Here you can see the available Firmware versions to download and install to the hub The current firmware version on the hub is displayed in the firmware updater section alongside the hub s name This will appear red if a newer version is available or green if it is the mos...

Страница 18: ...e as this may cause compatibility issues and stop your PDS C4 from functioning CAUTION Your PDS C4 may not function correctly l Do not install old firmware onto a new product CAUTION Your Cambrionix Firmware may get corrupted l Do not interrupt the Firmware update process l Do not disconnect the power during the update process ...

Страница 19: ... bug that we have a fix for the Alpha and Beta releases may already have addressed these and implemented fixes 5 5 1 Installing Software Cambrionix has two pieces of software that can be used to manage the devices and your hub using different host systems This section has instructions and information on using our software on three of the most popular host systems Our software is available to downl...

Страница 20: ...aneous current can be monitored through LiveViewer When the port is in Charge mode the charge profile current energy rate charge duration and end time are displayed In addition to individual port information and control LiveViewer shows the hub rail voltages time since switched on total current and power and temperature Further details on LiveViewer are available on our website NVRAM settings With...

Страница 21: ...d control can be provided through the API Calls are sent as a request to the API to Get port device or Hub information or Set port functions such as mode A library of sample code can be obtained from www cambrionix com products api to help you integrate many of these functions into your process workflow alongside the complete user manual 5 5 4 Updating Software By using LiveViewer you will be able...

Страница 22: ...remove the software from a Windows system you can do so by going into Add or remove programs finding the software you wish to remove selecting it and pressing uninstall macOS To remove the software from a macOS system locate the application in the Finder drag the application to the Trash or select the application and choose File Move to Trash You may be asked to enter the name and password of an a...

Страница 23: ...gram you want to uninstall and then hit the tab key It will show all the installed packages that match those letters at the beginning of their names 5 5 6 Command Line Instructions CLI Command Line Instructions can be used to control and monitor the functions of the hub and attached devices To use the command line interface a serial terminal emulator must be installed on the host computer Examples...

Страница 24: ...ontact Cambrionix immediately l Ensure that the product is switched off and the power cord is removed from the product Hold the power cable by the plug and do not touch either the plug or the power cord with wet or damp hands as an electrical shock may result l Wipe the product with a clean dry and soft cloth Do not use detergents which contain alcohol solvent or surface active agents Do not spray...

Страница 25: ... per Port 3A Output Power Max per Port 60W Output Power Total 200W 6 3 Error flag rail values Input rail Max 27V Input rail Min 9 59V 6 4 Physical specifications Input Connectors 1 x USB 2 0 Type C Expansion Port 1 x USB 2 0 Type C Output Connectors 4 x USB 2 0 Type C Maximum Downstream Data Speed per Port 480 Mbps Ambient Operating Temperature range 0 35 C Relative humidity 5 to 95 non condensing...

Страница 26: ...the hub Cables 4 x USB 2 0 Type C If you require any spare parts such as the power cables or USB 2 0 Type C cable these can be ordered by quoting the product part number and the spare part number available from what s included section These can be ordered from the reseller or solution partner you purchased your PDS C4 from or from Cambrionix directly To find one of our partners local to you please...

Страница 27: ...er Supply Input Voltage 100 250Vdc Input Current 4A 115VAC 2A 230VAC Input Frequency 50 60Hz Input Connector C14 Output Voltage 24V Output Current 0 9 2A Output Power Max 221W Output Connector 4 pin DIN Dimensions 210 x 85 x 46mm ...

Страница 28: ...PDS C4 Page 27 of 38 Pin Function 1 V 2 V 3 V 4 V V is connected to AC input ground ...

Страница 29: ...h the API and LiveViewer www cambrionix com software 2 Once in LiveViewer on the left hand side of the screen select the settings section 3 Once in the settings section select the API tab 4 In the API section click the cog on the right hand side of the local API 5 Click the select all tick box and then the save button 6 After this is enabled use the hub in a way that causes the issue you are seein...

Страница 30: ...DP has resolved this issue for our customers You can disable CDP through NVRAM settings either by going through the advanced settings and turning Sync charge off or through the API and disabling it via code For example the instructions would be below using the command line settings_unlock settings_set sync_chrg 0000000000000000 Unstable device connection Some devices can have unstable connections ...

Страница 31: ...evice may show up as an unknown device This can be due to the host system needing to be trusted on the device This can be done on the device itself on the initial connection This could also be due to an insufficient number of endpoints available on the USB controller in the host system This limitation within the USB controller can only be resolved if you connect fewer USB devices to the controller...

Страница 32: ...n port USB C cables can have variations in speed power and protocol capabilities Some active or E mark type C cables may not work on the daisy chain when connecting the expansion port to another PDysnc 4 We recommend to use passive type C cables and not to use cables fitted with e markers see your cable supplier to see if e markers are fitted Cannot access COM port You may get an error message sta...

Страница 33: ...w when you are finished with it etc opt cambrionix cambrionix log cfg 7 7 Software troubleshooting Some users have noted that the API can cause a high level of CPU usage This can sometimes be linked to the API recorder service If you are finding this and you are not using it then we would reccommend to uninstall it from your system entirely ...

Страница 34: ...the Council of the European Union on the waste electrical and electronic equipment WEEE and in jurisdictions adopting that Directive is marked as being put on the market after August 12 2005 and should not be disposed of as unsorted municipal waste Please utilize your local WEEE collection facilities in the disposition of this product and otherwise observe all applicable requirements Cambrionix PR...

Страница 35: ...mage was indicated to the courier please provide us with a copy of the delivery note detailing this 9 2 What happens after I have requested a Return l If you have not purchased the Product s direct from Cambrionix please contact the vendor the item was originally purchased from for their returns process l Once you have notified Cambrionix of your return Cambrionix will arrange for the collection o...

Страница 36: ...PDS C4 Page 35 of 38 Collection Address Weights and dimensions of shipment Preferred collection date and time Product serial number Purchase order number ...

Страница 37: ...d Standards l CB Certificate l CE Tested and marked l FCC Part 15 Tested and marked l Housed within a UL94 VO specification fire enclosure l RoHS Compliant l Independently safety tested by the Underwriters Laboratory UL under file E346549 ...

Страница 38: ... acknowledges that all trademarks registered trademarks service marks and other protected names and or symbols contained in this manual and related documents are the property of their respective holders Mac and macOS are trademarks of Apple Inc registered in the U S and other countries and regions Intel and the Intel logo are trademarks of Intel Corporation or its subsidiaries Android is a tradema...

Страница 39: ...18669 0006 90079186690006 MOD IT 195761 195761 MOD IT DS 30202007995X 30202007995X MOD IT MM 30202007994Y 30202007994Y MOD IT STACK 30202007993P 30202007993P MOD IT DS 6077253 6077253 6077253 MOD IT DS 3a2f8b88e935 202012311 202012311 MOD IT DS 195759 195759 MOD IT DS 329440 001 MOD IT DS 29 735 477 D936 001 MOD IT 6077254 6077254 6077254 MOD IT MM 6077255 6077255 6077255 MOD IT MM 2a6ebe915fe9 20...

Страница 40: ...ley Road Cambridge CB4 0DS United Kingdom 44 0 1223 755 520 enquiries cambrionix com www cambrionix com Cambrionix Ltd is a company registered in England and Wales with the company number 06210854 2022 11 2022 Cambrionix Ltd All rights reserved EN ...

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