PMP 400/430 and PTP 200/230 Series Configuration and User Guide
pmp-0042 (March 2014)
Page 12 of 98
Problems and Warranty
Reporting problems
If any problems are encountered when installing or operating this equipment, follow this procedure
to investigate and report:
Procedure 1: Reporting Problems
1
Search this document and the software release notes of supported releases
2
Visit the support website (
http://www.cambiumnetworks.com/support
)
3
Ask for assistance from the Cambium product supplier
4
Gather information from affected units such as:
The IP addresses, MAC addresses, and product Serial Numbers
The software releases
The configuration of software features
Any available diagnostic downloads, including CNUT Customer Support
Tool output
5
Escalate the problem by emailing or telephoning support
See ‘Contacting Cambium Networks’ for URLs, email addresses and telephone numbers.
Repair and service
If unit failure is suspected, obtain details of the Return Material Authorization (RMA) process from
the support website.
Warranty
While our point-to-multipoint products are engineered and quality-tested to withstand severe
conditions, occasionally hardware components can fail as a result of extreme situations. Therefore,
Cambium Networks offers Extended Warranties with equipment coverage and replacement options
to support your point-to-multipoint solutions.
For more information, see
http://www.cambiumnetworks.com/support/pmp/warrantly-rma-info
To register products or activate warranties, visit the support website.
For warranty assistance, contact the reseller or distributor.