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Proprietary Information: Not for use or disclosure except by written agreement with Calix.
.
These reset functions can be used as troubleshooting and/or operations tools for
reset/removal scenarios, whether the device is deployed as a Residential Gateway or as a
subtended WAP or Satellite (GigaSpire BLAST or GigaMesh). Hardware-invoked resets
behave differently depending on how long the reset button is pressed, as described below.
Function
Where Performed
Basic Reset
1
Hardware: Press Reset button once for 1 second
Software: EWI > Utilities > Reboot
Configuration Reset
2
Hardware: Press and hold Reset button for 15+
seconds
Software: EWI > Utilities > Restore Defaults
Factory Reset
Hardware: no option
Software (for support user only): EWI > Support >
Tools > Smart Activate > Factory Reset
Note:
For operators with cloud based network management systems, remote resets can be
invoked as follows:
1
(https://www.calix.com/content/calix/en/site-prod/library-html/software-products/cloud/nm/support/help/index.htm#
88688.htm) System Tools > Reboot
(https://www.calix.com/content/calix/en/site-prod/libraryhtml/software-products/cloud/nm/support/help/index.htm#8
8688.htm)
2 System Tools > Factory Reset
(https://www.calix.com/content/calix/en/site-prod/libraryhtml/software-products/cloud/nm/support/help/index.htm#8
8687.htm) (option actually performs just a configuration reset)
The table below provides additional notes for each Reset event:
BLAST Reset Behavior
Reset Type
How Invoked
Expected Behavior
Notes
Basic Reset -
Hardware
Press Reset button
Router or satellite reboots
RG configuration and subscriber's
custom settings persist
Pressing the Reset button performs a standard power cycle.
All configuration information persists. Device goes off-line for
2-3 minutes while it completes the reboot process.
Basic Reset -
Software
EWI > Utilities > Reboot
Router
reboots
RG configuration and subscriber's
custom settings persist
Subscriber (Admin user) has access to the EWI to invoke a
soft reset. All configuration information persists. Device goes
off-line for 2-3 minutes while reboot process completes.
Configuration
Reset -
Hardware
Press and hold Reset
button (10+ seconds)
Router or satellite reboots
RG configuration and subscriber's
custom settings reset to defaults
Service
provider
applied
management settings persist
Reset button must be pressed and held until LEDs flash
(after about 10 seconds). Device goes off-line while it
completes the reboot process. Residential Gateway (RG)
configuration settings include all subscriber- configurable
information such as login credentials for Admin user, SSIDs,
LAN IP scope, etc., all of which reset to defaults.
Configuration
Reset -
Software
EWI > Utilities > Restore
Defaults
Router
reboots
RG configuration and subscriber's
custom settings reset to defaults
Service
provider
applied
management settings persist
Subscriber (Admin user) has access to the EWI to invoke a
configuration reset. Device goes off-line while it completes
the reboot process. Residential Gateway (RG) configuration
settings include all subscriber- configurable information such
as login credentials for Admin user, SSIDs, LAN IP scope,
etc., all of which reset to defaults.
Factory Reset -
Software
EWI > Support Menu >
Tools > Smart Activate >
Factory Reset
Router
reboots
RG configuration settings reset to
factory defaults
Service
provider
applied
management settings reset to
factory defaults
Function available only to operators via EWI Support user
(not available to subscriber/Admin user). Service provider
management settings include all information visible on the
EWI Support tab, such as login credentials for Support user,
TR-69 ACS URL and login credentials, SPID, etc., all of
which reset to defaults.
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