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An Important Message to Cadillac Owners...
Cadillac’s Commitment to You
We are committed to assuring your satisfaction with
your new Cadillac.
Your Cadillac dealer also wants you to be completely
satisfied and invites you to return for all your service
needs, both during and after the warranty period.
Owner Assistance
Your Cadillac dealer is best equipped to provide all of
your service needs. Should you ever encounter a
problem that is not resolved during or after the limited
warranty period, talk to a member of dealer management.
Under certain circumstances, GM and/or GM dealers
may provide assistance after the limited warranty period
has expired when the problem results from a defect in
material or workmanship. These instances will be
reviewed on a case-by-case basis. If your problem has
not been resolved to your satisfaction, follow the
“Customer Satisfaction Procedure” as outlined under
Owner Assistance on page 28.
We thank you for choosing a Cadillac.
GM Participation in an Alternative
Dispute Resolution Program
See the “Customer Satisfaction Procedure” under
Owner Assistance on page 28 for information on the
voluntary, non-binding Alternative Dispute Resolution
Program in which GM participates.
Warranty Service – United States
and Canada
Your selling dealership has made a large investment to
ensure that they have the proper tools, training, and
parts inventory to make any necessary warranty repairs
should they be required during the warranty period.
We ask that you return to your selling dealer for warranty
repairs. In the event of an emergency repair, you may
take your vehicle to any authorized GM dealer for
warranty repairs. However, certain warranty repairs
require special tools or training that only a dealer selling
your brand may have. Therefore, not all dealers are
able to perform every repair. If a particular dealership
cannot assist you, then contact the Customer Assistance
Center. If you have changed your residence, visit any
Cadillac dealer in the United States or Canada for
warranty service.
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