STEP THREE: Both GM and your GM dealer are
committed to making sure you are completely satisfied
with your new vehicle. However, if you continue to
remain unsatisfied after following the procedure outlined
in Steps One and Two, you should file with the BBB
Auto Line Program to enforce any additional rights you
may have.
The BBB Auto Line Program is an out of court program
administered by the Council of Better Business
Bureaus to settle automotive disputes regarding vehicle
repairs or the interpretation of the New Vehicle
Limited Warranty. Although you are required to resort to
this informal dispute resolution program prior to filing
any court action, use of the program is free of charge
and your case will generally be heard within 40 days.
If you do not agree with the decision given in your case,
you may reject it and proceed with any other venue
for relief available to you.
You may contact the BBB Auto Line Program using
the toll-free telephone number or write them at the
following address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1804
www.lemonlaw.bbb.org
Telephone: 1-800-955-5100
This program is available in all 50 states and the
District of Columbia. Eligibility is limited by vehicle age,
mileage, and other factors. GM reserves the right to
change eligibility limitations and/or to discontinue
its participation in this program.
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