Cabletron Systems TRMM-2, Руководство пользователя

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PREFACE
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Before calling the Cabletron Systems Global Call Center, have the
following information ready:
•
Your Cabletron Systems service contract number
• A description of the failure
•
A description of any action(s) already taken to resolve the problem
(e.g., changing mode switches, rebooting the unit, etc.)
•
The serial and revision numbers of all involved Cabletron Systems
products in the network
•
A description of your network environment (layout, cable type, etc.)
• Network load and frame size at the time of trouble (if known)
•
The device history (i.e., have you returned the device before, is this a
recurring problem, etc.)
•
Any previous Return Material Authorization (RMA) numbers