15
FAQs
WEBSITE RELATED (www.wirelesstrophycam.com)
Q: AFTER I PURCHASE HIGH RESOLUTION CREDITS, HOW LONG DOES IT TAKE TO REQUEST AND VIEW THE HIGH-RESOLUTION IMAGE?
A: High resolution credits are available immediately after purchase. After requesting a High-Res, the selected image will have a thin orange border around
it. The high-resolution copy of the image will be transmitted the next time the camera contacts the network, whether via triggered image or nightly check-
in. A bold orange border will surround the selected image when the high-resolution copy is available to download.
Q: DO I NEED A DATA PLAN FOR EACH CAMERA?
A: Each camera needs to be enrolled in a data plan to transmit photos. If one camera runs out of thumbnails before the plan renewal date, the other cam-
eras on the account will share with it.
Q: HOW DO I CANCEL OR SUSPEND MY DATA PLAN?
A: Log into your account on
https://www.wirelesstrophycam.com/
and click on your name/email in the top right corner. From the drop-down menu click
on Subscriptions. On the current subscriptions page, clock on the option to suspend/pause. Here you have the option to suspend the data plan until a
specified date or to cancel the recurrence altogether.
Q: HOW DO I CHANGE MY DATA PLAN WITH NEW CREDIT CARD INFORMATION?
A: Log into your account on
https://www.wirelesstrophycam.com/
and click on your name/email in the top right corner. From the drop-down menu, click
on Billing Information. Here you can edit your billing information and credit card number.
Q: HOW DO I DELETE AN INACTIVE CAMERA FROM MY WIRELESS ACCOUNT?
A: Once logged into your wireless account, select Cameras at the top. Click the settings icon on the camera you wish to remove. You will then see the
option to Remove This Device in the top right of the screen.
Q: HOW DO I DELETE PHOTOS ON WIRELESSTROPHYCAM.COM?
A: You can delete images on by selecting them manually or by filtering all the images. To select individually, hover your mouse over the image you wish to
delete. You will see in the image banner a lock and a circle. Click on the circle and that will select the image. You will now see at the top of the screen the
option to delete the image.
You can also delete images using the filter options. This is a good way to delete multiple unwanted photos at once. To delete images using the filter op-
tions, start by clicking on the filters icon. After choosing your filter criteria, you will see the images page change to show only the images meeting the filter
requirement. Close the filters window and select the trashcan icon on the left. This will delete all the images previously filtered.
Q: I CREATED AN EMAIL AND PASSWORD BUT CANNOT ADD MY CAMERA AND DID NOT GET A CONFIRMATION EMAIL.
A: Please contact Technical Support at 1-800-423-3537, Monday through Friday from 8 a.m. to 5 p.m. CST.
Q: I NEED TO CHANGE THE EMAIL ADDRESS ASSOCIATED WITH MY PROFILE
A: Log into your account at
https://www.wirelesstrophycam.com/
and select your name/email in the top right corner. From the drop-down menu select
My Account. Select Edit Email and enter the new email. Click Update to confirm the new email. After updating, a confirmation email will be sent to the
updated address.
Q: HOW CAN I TELL THE DIFFERENCE BETWEEN IMAGES AND VIDEOS ON MY ACCOUNT?
A: When using video mode, the camera will send the first frame of the video to your images list. Videos will have a play button icon on the image to help
differentiate from a standard image.
Q: ONCE I SET UP A DATA PLAN, DOES IT RE-OCCUR AUTOMATICALLY EACH MONTH?
A: After signing up for a data plan, your plan will automatically renew every month until you cancel the recurrence. If you add additional cameras to your
data plan, the first month will be prorated to sync the billing amount moving forward.
Q: HOW DO I GET THE FULL VIDEO SENT TO MY ACCOUNT?
A: To request complete video*, first click on the video thumbnail. On the video thumbnail page select the option to Request High-Res. Once the video is
available you will see an arrow on the image within the images page.
*The Impulse camera can only transmit up to 20 seconds of video. If you set your camera to record more than 20 seconds, you will need to access the full video via
the SD card.
Q: IS THE GPS ENABLED ON THE WIRELESS CAMERA?
A: The Impulse (119900A/V) camera has the option to enable GPS positioning via camera settings.
Note: The GPS location is updated once a day during the cameras nightly check-in, provided it is in an area with adequate signal coverage.
Q: MY PHOTOS SHOW 1/1/1970 DATE.
A: Please contact Technical Support at 1-800-423-3537, Monday through Friday from 8 a.m. to 5 p.m. CST.
Q: WHAT DO I DO IF MY WIRELESS TRAIL CAMERA HAS BEEN LOST OR STOLEN?
A: Please contact Technical Support at 1-800-423-3537, Monday through Friday from 8 a.m. to 5 p.m. CST.
Q: DURING A TEST PHOTO THE MENU SCREEN READS “MODEM INIT FAIL”, WHAT DOES THIS MEAN?
A: Modem Init Fail is an indicator that the camera can’t successfully connect to the network. Causes for this could include:
• Improper or corrupted formatting on the SD card
• Poor signal strength in the camera’s location
Содержание Impulse 119900A
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