Page 14
User instructions
Important:
Always unplug the appliance from the power socket during cleaning and maintenance.
Never use any sharp instruments or abrasive substances, soap, household cleaner, detergent or wax polish for
cleaning.
Clean the external surfaces with a damp soft cloth only. Never use abrasive products or solvents as it may damage
the appliance.
Troubleshooting
In the unlikely event of difficulties with your appliance please follow the trouble shooting guide below.
If the problem persists, contact the retailer if the machine is still under guarantee.
Customer
helpline: 0870 600 3030
Problem
Cause
Solution
No display on the TV screen.
• No power
• Cable unplugged
• Make sure the mains plug is correctly
connected to the socket.
• Check cable connections in both the TV &
unit.
“No Signal”
• Is the aerial installation working?
• The aerial cable may not be
connected.
• The transmission signal may not
be broadcasting.
• The program setup is incorrect.
• Re-install the aerial setup.
• Check the cables.
• Try again later.
• Check the settings in the installation
menu.
The unit plays a strange
sound
• Multiple audio tracks can
sometimes cause this
interference.
• Change the audio track using the LANG
button on the remote control.
The remote does not
respond
• The batteries may be inserted
incorrectly.
• The batteries may be dead.
• Check the polarities match & the
batteries
are correctly inserted.
• Replace the batteries.
Forgotten the Pass Code
• Use the default override code ‘8888’.
The unit asks to shutdown
every 3 hours
• The Auto Standby function is ON.
• Disable the Auto Standby function in the
configuration options.
Care & maintenance
