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EXPRESS WARRANTY AGAINST DEFECTS – AUSTRALIA:
This product if imported by Point to Point Distributions Pty Ltd is warranted in Australia to be free from
any defect in material and workmanship, subject to the following terms and conditions.
Who provides this warranty:
Point to Point Distributions Pty Ltd
Unit 9, 7-8 Len Thomas Place Narre Warren Vic, 3805.
Tel: +61 3 8794 1800
Email: [email protected]
Geographical Region:
PRODUCTS PURCHASED IN AUSTRALIA
imported by Point to Point Distributions Pty Ltd.
Warranty Period:
2 YEARS FROM DATE OF PURCHASE
(please retain your receipt as your proof of purchase will be
required to valid warranty claim)
WARRANTY CLAIM PROCESS:
In the unfortunate event of a failure of your product, please contact Point to Point Distributions via our
email address or phone:
Tel: +61 3 8794 1800
EMAIL: [email protected]
PTP will ask you to provide evidence of your purchase receipt, to establish the warranty claim is within
the 2 year warranty period. Failure to provide your purchase receipt will result in PTP rejecting your
warranty claim.
PTP offers an advance replacement of your faulty product. Please note our replacement units are
a like-for-like product, and may be refurbished units that are of the exact same model and version.
Goods presented for repair may be replaced by refurbished goods of the same type rather than being
repaired.
Refurbished parts may be used to repair the goods. Upon validation of your warranty claim, PTP will
send your replacement unit, freight paid and include a pre-paid return bag for the return of the faulty
product. If you choose do not wish to proceed with the warranty claim, you must return the replacement
unit to us using the pre-paid return bag. Failure by the customer to return either unit within 14 days may
incur a charge for the cost of the replacement unit.
WARRANTY EXCLUSIONS.
Failure to provide a proof of purchase will result in your warranty claim being rejected.
Product failure due to customer misuse, abuse or abnormal use, failure by the customer to take
reasonable care, failure sure to not using the product in accordance with instructions stated in the
manufacturers user guide.
Product failure due to recommended installation procedures not being followed as stated in the
manufacturers guide.
YOUR RIGHTS UNDER THE AUSTRALIAN CONSUMER LAW
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and for compensation for any other
reasonable foreseeable loss or damage. You are entitled to have goods repaired or replaced if the goods
fail to be of acceptable quality and the failure does not amount to a major failure.
