15
TROUBLESHOOTING
It is not recommended that the end user attempt to perform repairs on this tool, as specialized tools, training, and/or
procedures may be required.
Should you have any problems or questions with your BURNDY
®
hydraulic tooling, please do not hesitate to contact
the BURNDY
®
Customer and Technical Service Departments by calling 1-800-346-4175, or the BURNDY
®
Tool Service
Center for tool servicing and repair related questions at 1-800-426-8720; [email protected].
TROUBLESHOOTING GUIDE
For further assistance, contact the BURNDY
®
Tool Service Center at 1-800-426-8720.
SYMPTOM / PROBLEM
CAUSE
REMEDY
Jaws do not close when
activation trigger is pressed.
- Battery is not charged.
- Ram release trigger/valve is being
held open.
- Pump is damaged.
- Activation trigger switch failure.
- Charge the battery according to the Battery
Charger Instruction Manual provided with
your tool.
- Press and release the ram release trigger to
reset the valve.
- Return to factory for repair.
- Return to factory for repair.
Jaws do not fully close.
- Hydraulic system failure.
- Return to factory for repair.
Excessive or unusual noise
from tool.
- Mechanical vibrations.
- Cavitation due to cold hydraulic fluid.
- Cavitation due to hot hydraulic fluid.
- Return to factory for repair.
- Allow tool to warm up before use.
- Allow tool to cool before continuing use.
Oil leaks from tool.
- Seal defect or mechanical problems.
- Return to factory for repair.
Number of crimps/cuts per
charge decreases with each
battery recharge.
- Battery is too warm due to frequent
discharge/recharge cycling.
- Allow battery to cool to room
temperature before recharging.
- Alternate batteries often.
Tool will not stop running after
activation trigger is released.
- Activation trigger stuck.
- Switch failure.
- Remove battery and check for contaminants
around the trigger switch area.
- Remove battery and return to factory for
repair.
Jaws/blades do not retract with
the ram when the black retraction
trigger is depressed.
(PATMDCUTLW only)
- Chip is caught between blades or
there is another interference in the
blade or guide area.
- See OPERATION INSTRUCTIONS section and
follow the instructions in the note.
- If cutting less than 6 inches from the end of
the cable, wrap cable with tape, and cut on
the taped area.
Audible "pop" is heard before
cable is cut or crimped.
- Cable is larger or a harder material
than is recommended.
- Blades are dull or chipped.
- Pressure relief valve setting is set
too low.
- See SPECIFICATIONS section and only cut
within the tool's cutting capacity.
- Replace blades.
- Return to factory to have the valve setting
increased.
When installing new jaws, the pin
does not line up with the hole
- Ram is not fully retracted.
- Press the black retraction trigger to retract the
ram fully OR
- Squeeze jaws further than normal to line up the
pin with the hole in the jaws.
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